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Woven Reviews

4.2 Rating 746 Reviews

81 %

of reviewers recommend Woven

Company Reviews

Product Reviews

4.2

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Woven 5 star review on 25th August 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 6th June 2022

Mabrouka Elmabrouk

Woven 5 star review on 5th May 2022

Helen Brennan Ainsworth

Woven 5 star review on 14th April 2022

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with purchase. Would definitely use this site again”

Woven 5 star review on 15th June 2022

Woven 5 star review on 15th June 2022

Posted 1 year ago

“Good communication,great price with the 20% discount and fast shipping.Love the rug.”

Posted 1 year ago

“Lovely quality merchandise- so pleased with gorgeous pillowcases. Thank you Woven.”

Posted 1 year ago

“Ordered Brink & Chapman rug in the black friday sale on 30/11/21 got an email from Woven two weeks later stating "Due to a typographical error in pricing, im afraid to report we have had to cancel your order" and offered a 25% discount on nect order but didn't give me a code!!! At the time they actually answered the phone and had a functioning webchat and I was able to eventually get money put back into my paypal account on 14/12/21. I had ordered a second rug Lignie Design also in the black Friday Sale on the 1/12/21 thankfully rug eventually arrived on the 23/12/21 after several phonecalls and webchats. Colours were slightly off compared to photos but I guess the photos they use are provided by the Ligne Design not Woven. Ordered a 3rd rug Ligne Design on 7/01/22 and after a lot of stress and unanswered phone calls to Woven, misinformation, generic responsens from Woven's Zendesk as phones and webchat no longer working I eventually rang Ligne Designs customer services and they were able to tell me that the rug had been sent to Woven over a week before, so I emailed Woven and asked where it was and it eventually arrived on 3/03/22 two months after ordering. Colour is again a bit off but happy with quality and designs of rugs. I rang Woven's customer Services before ordering for my 2nd and 3rd order to make sure prices online were correct and rugs were in stock and they told me each time they were in stock in their UK warehouse which was not correct! Why did I buy from Woven? Because they are cheaper. Keep in mid if you are ordering outside the UK you will have to pay duty, I paid 94euro duties on a 152euro rug and paid 45euro shipping. If you need a rug quickly and don't want the stress or have the time to chase and follow up Woven for information on when the product they promised will arrive (it stated within 10-15 working days for my orders), then I suggest you buy elsewhere. I don't understand why Woven give false information on delivery and use generic responses. It makes customers feel they've been scammed or the company is going out of business. It's a shame because the rugs that did eventually arrive are good quality.”

Posted 1 year ago

“Very pleasant company to deal with, the rug we ordered arrived in good time and was well packaged. The rug itself isn't the greatest though, in the short period that we have owned the rug it has started to fade considerably so have resorted to putting a throw over the top during daylight hours. This has never been a problem with previous rugs we have owned especially in such a short space of time. Would never buy a rug from Morris & Co again.”

Posted 1 year ago

“Very good service and delivery”

Woven 5 star review on 6th June 2022

Posted 1 year ago

“I bought two William Morris cushions. They are beautiful and we’re an excellent price. Good customer service from Woven.”

Posted 1 year ago

“Excellent service from this company. The delivery of my rug was exceptionally prompt.”

Posted 1 year ago

“My order was faulty but when contacted Woven promptly promised to refund my invoice.”

Posted 1 year ago

“Delivery was very quick. Beautiful rug.”

Posted 1 year ago

“The rug I received was lovely but unfortunately the tracking email link wasn’t useful at all, the email said delivery wld be via FedEx but on the day of delivery I found out it would be via DX so I had no way of knowing when to be in. When I tried to call you to check no one ever answered. Luckily I was home when the rug was delivered, but only just.”

Posted 1 year ago

“Great rug. Great colour. happy with it.”

Posted 1 year ago

“Beautiful rug , just like the picture.”

Posted 1 year ago

“Very good product and very quick. Service”

Posted 1 year ago

“No problems, arrives quickly and is great”

Posted 1 year ago

“Excellent rug very pleased and speedy delivery”

Posted 1 year ago

“Fantastic delivery and beautiful rug”

Posted 1 year ago

“Love these cotton rugs. Great price.”

Posted 1 year ago

“Love the rug but coiuldnt speak to anyone by phone.long wait then nothing.Luckily all went well.”

Posted 1 year ago

“Order was delayed with no notification or apology”

Posted 1 year ago

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Woven is rated 4.2 based on 746 reviews