World of Wolf Reviews

Name: World of Wolf
Address: World of Garden Products, Durnsford Road, London, London Borough of Haringey
Rating: 4.88

4.9 Rating 3,552 Reviews

97 %

of reviewers recommend World of Wolf

4.9

Based on 3,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

World of Wolf 5 star review on 28th February 2026

Anonymous

Anonymous // 01/01/2019

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“If you like the tracking number not to work, no answers to your emails asking when the second box will be delivered (couldn’t send as one shipment for some reason, but that was not an issue), so then have to call up yourselves to ask what is happening only to not be told anything other than courier will deliver/courier will call you/no they we will not call you back etc etc... well then go ahead and use these patronising world of wolf money grabbing/politeness lacking people of a world lacking in descent customer services. Communication is all that matters. I would be happy to wait two weeks for the items, honestly, what I don’t like is phones that don’t answer, told to wait for a courier to call who takes 2 days to finally call, a cant be bothered “customer service” gent on the “service” number and to waste my time chasing for info that is not forth coming. Yes you were patronising on the phone to me today and no I will not use you again. Politeness and owning a problem goes a long way in customer services and having my money is not a right to be rude or not bothered. Shame on you and try and learn from this or what’s the point other than selling stuff? Poor show!”

Helpful Report

Posted 7 years ago

Hi Mat, The team and I were all disappointed to see your comments. Whilst you did threaten to leave us a bad review, we had hoped that you would change your mind. We do not take kindly to customers who try to bully us on the phone and then leave personal comments online in an attempt to further upset our team. Using terms like patronising / rude / money grabbing / indecent is wholly unnecessary and frankly, not true. As such we felt compelled to respond to you here. Your order was shipped on time, it was delivered on time, as far we know it arrived in perfect condition. The delivery service that you selected is our free standard 3-4 working day option, this is untracked. However, as per your request; we organised for the courier to call you to provide tracking information. This was attempted on a few occasions but sadly you didn't pick up. A voicemail was then left for you, something you initially denied receiving, later confirmed by you to the courier. We feel that you've not been very fair with us and hope that on reflection you will decide to remove this review. However, should you feel that your comments are appropriate, we hope that prospective customers will be reassured by our response. We take pride in our professional team of product experts and the 5* service that we provide, you'll see this backed up by more than 300 5* star reviews.

Posted 7 years ago

“Brilliant quick delivery”

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Posted 7 years ago

“Good advice from the staff in a telephone call, easy online ordering process and speedy delivery. What more can you ask for.”

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Posted 7 years ago

“Excellent service, arrived within 2 days of ordering,”

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Posted 7 years ago

“Delivered on time. No problems ordering.”

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Posted 7 years ago

“Delivery and packaging was excellent. Upgrading the rest of my garden tools to add to the Wolf Garten tools I already have. Obviously I am very happy with them, getting them at a discount price was most welcome.”

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Posted 7 years ago

“I’ve recently ordered new wolf secateurs, they arrived very fast and combined with great price, comfortable fit and perfect cut, there’s no doubt about quality”

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Posted 7 years ago

“This is a splendid saw blade, we already had the smaller one but we needed to cut slightly larger branches. This is a very good saw, I can cut through branches as quickly with this as with our chain saw but without all the set up time and changes of clothing. Price is perfect.”

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Posted 7 years ago

“I’m running a one-man band gardening business in Surrey. My WG hand and combi tools collection is brilliant, and getting bigger all the time. Fantastic for reducing transport weight, great functionality, great build and tremendous reassurance of their guarantees should you ever need that - hardly ever!”

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Posted 7 years ago

“I found the telephone support excellent. The goods arrived as agreed and paid for and were well packed. The website ordering process was most confusing and I had to threaten to go elsewhere before a helpful assistant identified the confusion on my third phone of the attempted transaction. Your website nearly cost you £108 in this one transaction. I am still not sure if I received a £10 refund to which I was entitled from PayPal?”

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Posted 7 years ago

“I was surprised and delighted with the speedy delivery and quality of the Wolf garten extendable handle with pruning sqw”

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Posted 7 years ago

“Ordered Sunday. Delivered Tuesday. Have owned Wolf Garten tools for years. Amazing quality and these look no different. Nuff said!!!”

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Posted 7 years ago

“Quick efficient service...very happy with our purchase and delivery”

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Posted 7 years ago

“Goods came next day and courier even read the request as to where to put as I was out. So cannot fault the whole ordering and delivery process.”

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Posted 7 years ago

“I ordered some tools from World of Wolf for Christmas presents. I found the whole process very easy.”

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Posted 7 years ago

“Great products that look as though they’ll see me through a lifetime of gardening.”

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Posted 7 years ago

“Very good quick delivery. Appears to be exactly as I expected and do the job I intend to use it for. Only arrived 2 days ago so not used it as yet.”

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Posted 7 years ago

“Easy to order ,good product, have ordered before delivery was prompt”

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Posted 7 years ago

“Great service and good value on the sale items”

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Posted 7 years ago

“Great product and delivery, will be ordering more!”

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Posted 7 years ago

World of Wolf is rated 4.9 based on 3,552 reviews