World of Wolf Reviews

Name: World of Wolf
Address: World of Garden Products, Durnsford Road, London, London Borough of Haringey
Rating: 4.88

4.9 Rating 3,407 Reviews

97 %

of reviewers recommend World of Wolf

4.9

Based on 3,407 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

World of Wolf 5 star review on 28th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't write review about the product as I haven't received 4 items yet. I ordered 5 items on 7 July and so far I received only 1 item. I contacted supplier but haven't received reply. Very disappointed.”

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Posted 1 month ago

“Stlll waiting for delivery!”

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Posted 1 month ago

“I ordered two items and only received one of them (plus dining clearly wrong), and have emailed twice to sort out their mistake - but I’ve been ignored. Fortunately I was asked to offer a five star review instead. I wonder if I’ll hear back now…?”

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Posted 2 months ago

“you sent a diffrent tool altogether to the one i orderd”

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Posted 3 months ago

“Very disappointed with World of Wolf after my recent purchase. The Dustpan I ordered was delivered missing it's handle. I emailed immediately and received an apologetic response promising a replacement would be sent without delay. 10 days passed and no handle arrived, so emailed again. Another apologetic response and 10 days on again and still no handle. This simply is not the level of customer service I had expected from World of Wolf, just not good enough! Love the Wolf Garten products, but World of Wolf was a complete letdown on this occasion. Packaging also was not the best!”

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Posted 3 months ago

“Product fine. Delivery awful. Failed to deliver twice”

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Posted 8 months ago

“I asked Wolfgarten via their help page about the cord arrnagement on the extending loppers but got no reply”

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Posted 1 year ago

“The Wolf Garten Multi Change Garden Scraper tool is poor quality, as the metal is only 1.6mm thick. My better alternative brand old scraper is made out of 2mm thick metal with tapered edges - so is more robust. Unfortunatgely my old scraper with a green handle does not have a long handle - which is why I purchased the Wolf tool to save my back. You could do much better! See photo.”

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Posted 1 year ago

“Still waiting for one item”

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Posted 1 year ago

“The product ordered is great as are most of the other products I have. The desert and price was good. However I have a problem with my anvil loppers, I completed the contact report document on the website and asked for some help. The company has had my request for some weeks and to date no reply or assistance which in anybody's book is poor service. Happy to sell you new product but not sort your problem out. The mark of a good company is how it deals with your questions and problems not just selling a product. As of today I've still not had a response.”

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Posted 1 year ago

“Order still not received”

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Posted 1 year ago

“products are not fit for purpose. customer service poor and obstructive. avoid”

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Posted 2 years ago

“Couriers delivered it twice to the wrong place making your company look very inefficient.”

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Posted 2 years ago

“Not good still haven't received my order I have emailed twice but no reponse”

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Posted 2 years ago

“We ordered an edge trimmer which does not rotate. We reported the matter straight away and requested a refund which has not happened. Our company would not even dream of doing this so sorry bad experience so feel free to keep our money for useless faulty product that does not work with little or no customer service!!!!”

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Posted 2 years ago

Hi there, Thanks for your feedback and sorry that you have had a 1 star experience. I can see we were discussing the issue via email on 03/06/2024 and we had exchanged a few emails. On 04/06/2024 I requested a short video of the this to assist you. Our values as a company align with yourself, we would not dream of denying a refund in a case of a faulty product. To collect the tool from you and issue a refund, if you could please take a short video of the issue you are experiencing so we can assess this? You can just reply to the most recent email you have received from us with the video. Kind Regards, Niall Customer Service

Posted 2 years ago

“Gutter cleaning tool didn't fit in the gutter properly so wouldn't push out any debris. Trying to get any strength behind the tool to push the debris was not very fruitful either with such a long poll. Wolf Garden wouldn't refund me as they said it has been used. There was no way of knowing it wouldn't fit/work without using it. I didn't want to go up a ladder, which is why I bought it in the first place. Over £100 wasted. I had to get someone in to do the job.”

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Posted 2 years ago

Hi Tanya, Thanks for your review and sorry it has been a 1 Star experience for you. We know everyone’s gutters are different, so we do give the measurement of the trowel on this tool (just under 8cm across) so if users are unsure they have a the size of the tool to see if it'll fit their needs. We will of course accept a return of any unused items, but you had mentioned that this tool has signs of use. If trying out the tool for inspection, then it should be easy to see if this is going to fit into the gutter without measuring it beforehand but forcing it into the gutter will cause scratches/signs of use. Unfortunately, we cannot accept returns of an item that has been used as we cannot resell this to another customer. I would like to invite you to still return any other items on your order that remain unused and in suitable condition for resale – email me over at anyone@worldofwolf.co.uk if you have any further questions. Kind Regards, Niall Customer Service

Posted 2 years ago

“Just not strong anuff to do my gutters.done front and back plastic on plastic doesn't work.”

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Posted 2 years ago

“I wanted a 4m telescopic pole that is in your catalog, but there is no such item when I searched for it! Very confusing. Where can I purchase one?”

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Posted 3 years ago

“Unfortunately my order did not arrive, I emailed to find out the status of the order and the autoreply said not to chase up!”

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Posted 3 years ago

“Good company - terrible courier”

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Posted 3 years ago

World of Wolf is rated 4.9 based on 3,407 reviews