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World of Wolf Reviews

4.9 Rating 1,449 Reviews

97 %

of reviewers recommend World of Wolf

Company Reviews

Product Reviews

4.9

Based on 1,449 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Email:

lee@wowbbq.co.uk

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World of Wolf 5 star review on 16th April 2024

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World of Wolf 5 star review on 26th August 2022

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World of Wolf 5 star review on 20th May 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an attachment for my long reach poll and paid extra for over night delivery and its now a week ago and i still haven't received it !! Maybe you should change your courier's .And I'm still waiting for somebody to tell me what's happened to it”

Posted 1 year ago

“Customer service regarding delivery ZERO!!”

Posted 2 years ago

“Extremely poor customer service, which really deserves a 'nil star' categorisation rather than one star. After several decades of being a loyal customer one would expect at least a level of courtesy and service. Future buyers be warned, if you expect customer service, shop elsewhere.”

Posted 2 years ago

“Purchased a Bundle Offer and charged £84.99. If I had bought separately I would have paid £78.99. What a con… I have contacted the company and still waiting for a reply. On opening the item I found paperwork for another customer with all her personal details, it appears Wolf do not comply with the GDPR legislation. Concerned now where my details were sent. I await to hear from them and will update when I have.”

Posted 1 year ago

“Still waiting for delivery!”

Posted 2 years ago

“If you like the tracking number not to work, no answers to your emails asking when the second box will be delivered (couldn’t send as one shipment for some reason, but that was not an issue), so then have to call up yourselves to ask what is happening only to not be told anything other than courier will deliver/courier will call you/no they we will not call you back etc etc... well then go ahead and use these patronising world of wolf money grabbing/politeness lacking people of a world lacking in descent customer services. Communication is all that matters. I would be happy to wait two weeks for the items, honestly, what I don’t like is phones that don’t answer, told to wait for a courier to call who takes 2 days to finally call, a cant be bothered “customer service” gent on the “service” number and to waste my time chasing for info that is not forth coming. Yes you were patronising on the phone to me today and no I will not use you again. Politeness and owning a problem goes a long way in customer services and having my money is not a right to be rude or not bothered. Shame on you and try and learn from this or what’s the point other than selling stuff? Poor show!”

Posted 4 years ago

Hi Mat, The team and I were all disappointed to see your comments. Whilst you did threaten to leave us a bad review, we had hoped that you would change your mind. We do not take kindly to customers who try to bully us on the phone and then leave personal comments online in an attempt to further upset our team. Using terms like patronising / rude / money grabbing / indecent is wholly unnecessary and frankly, not true. As such we felt compelled to respond to you here. Your order was shipped on time, it was delivered on time, as far we know it arrived in perfect condition. The delivery service that you selected is our free standard 3-4 working day option, this is untracked. However, as per your request; we organised for the courier to call you to provide tracking information. This was attempted on a few occasions but sadly you didn't pick up. A voicemail was then left for you, something you initially denied receiving, later confirmed by you to the courier. We feel that you've not been very fair with us and hope that on reflection you will decide to remove this review. However, should you feel that your comments are appropriate, we hope that prospective customers will be reassured by our response. We take pride in our professional team of product experts and the 5* service that we provide, you'll see this backed up by more than 300 5* star reviews.

Posted 4 years ago

“Best quality tools you will find . Save your self some money spend that little bit extra & buy these quality tools , last you longer & saves you money it time using these tools .”

Posted 8 months ago

“superb quality of product, so easy to use and really effective on the higher branches. Gentle action using the cord with the 4-pully system, making clean cutting very easy. Next day delivery was superb, Excellent service and I have already recommneded friends that they get one.”

Posted 9 months ago

“Fast efficient service at a very competitive price.”

Posted 11 months ago

“Beware when ordering from here as mine was a disaster from start to finish. Next day guaranteed delivery, WRONG! My parcels were in two separate packages, one was delivered the other wasn't. 1st parcel was delivered in an unsealed box and was faulty. Rang to get it replaced but all had the same fault so a refund would be forthcoming on receipt of returned goods. Day 2, faulty item collected along with the delivery of the second item which was packed in soaking wet cardboard. Just have to take their word that the item is collected as no proof provided by carrier which it WRONG. Emailed Wolf Garten to ask for refund immediately now that the faulty item has been collected so I could purchase another. Friday afternoon so very conveniently didn't respond so now have to wait until at least Monday. Wish I could include photos to show how bad it all was. Their mistake but I have to suffer because of it. Back to my tried and trusted Amazon.”

Posted 1 year ago

“Delivered the two attachments without a pole. How am I supposed to use this ????”

Posted 1 year ago

“I paid £6 for next day delivery. Got an email from APC to say they couldn't deliver next day with an apology. I mailed Wolf and asked for a refund of the £6 and heard nothing. Very poor.”

Posted 1 year ago

“What a poor service! I bought Wolf Garten lawn rake two years ago and it broke recently. This item claims to have a 35 year guarantee. When I tried to claim on the guarantee, Wolf’s response was. ‘Sorry, you must retain the original proof of purchase to make a claim’, Absolute rubbish service! Are we supposed to keep the original proof of purchase for 35 years? I’ve used Wolf tools for many years, but this has made me thing again. Their 35 year guarantee isn’t worth a thing!”

Posted 2 years ago

“No response at all from "customer service" until adverse review put in. They claimed my message had gone into "Junk". Anyway, they offered to refund but then I found it was MY mistake and product WAS compatible with my pole!”

Posted 2 years ago

“Well wrapped, quick delivery and easy to order”

Posted 2 years ago

“These tools are really good quality and are well worth the investment. Very strong & sharp compared to other brands. I own other Wolf multi change tools that have lasted with years of use.”

Posted 2 years ago

“Absolutely excellent, ordered on line,no messing about,arrived safely &all in tact.I have bought several items of Wolf garten from this out let with no problems. 5*from me.👍👍”

Posted 3 years ago

“Used to be an Amazon Prime member but from issues purchasing your products from third parties have cancelled my membership. Price was better directly with yo You urselves and good to get free shipping. However no email confirmation of order, no email when trying to reset password, no idea of delivery tracking, no idea regarding potential returns policy, etc. Shame good price including delivery decent website but completely lacking all facilities offered with Amazon.”

Posted 3 years ago

“Item was dispatched quickly and is of good quality . If I'm honest, I think the 2.2m to 4m telescopic handle I ordered could perhaps have been slightly better packaged as it was loose in a box with quite a large square cross section and the box arrived quite badly damaged towards one end suggesting something heavy had been placed on it during transit and I feared the pole may have been bent as a result. However, this proved not to be the case. Apart from that minor concern all is good and I have a quality product. Thankyou”

Posted 3 years ago

“It’s been a more than 7 days since placing the order 379559 Can’t make a call as you are not accepting calls. Disappointed with the service.”

Posted 3 years ago

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World of Wolf is rated 4.9 based on 1,449 reviews