World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,528 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Just received model 2 secateurs. Good service and came with a free beanie hat, happy days.”

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Posted 6 years ago

“Excellent product very light and easy to use. Delivery very fast.”

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Posted 6 years ago

“Great products and quick delivery, good all round!”

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Posted 6 years ago

“Order was promptly dealt with and item arrived exactly when they said it would.”

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Posted 6 years ago

“I needed a new spring for my trusty pair of Felco 7 secateurs. They were immediately available at a modest cost and delivery was made within 2 days. Brilliant. I fitted the spring and have now given the secateurs a new lease of life. I have 5 other pairs of secateurs but these are the best and with service like this I will never buy anything else.”

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Posted 6 years ago

“Absolutely dreadful customer service will never use this supplier again. Ordered a small part for Secateurs which still hasn’t arrived after 9 days and I’m told I have to order and pay for another, then send the other back at my expense should it ever arrive. Don’t waste your time risking this companies dodgy delivery service. You will be paying without guaranteeing delivery/supply. I shall be ordering a new part from a trusted supplier. Poor show in this day and age!”

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Posted 6 years ago

Hi Rachel, The delivery service that you selected at the checkout is our Free service. This is typically fulfilled by Royal Mail in just 2-4 working days but can in rare circumstances take up to 15 working days. No action can be taken with Royal Mail for lost parcels until this time has elapsed. You will see from our many reviews that we are a trusted supplier with excellent delivery practices, you were able to select next day delivery at the checkout but opted for our slower (free) service. Quite often we go above and beyond our obligations to look after our valued customers. However I think it worth noting that being aggressive and rude to members of our staff on the phone or describing us as dodgy and untrustworthy on a public forum like this does little to foster goodwill between us. I expect that your order will arrive any day now but if it does not then please let us know and we will be happy to refund you the full £9.99 that you paid or dispatch a replacement. Kind regards, Adam @ World of Felco

Posted 6 years ago

“Wonderful products, easy ordering and efficient delivery.”

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Posted 6 years ago

“Excellent product that we have used for some years.”

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Posted 6 years ago

“Great service with prompt delivery of a spare part with easily foll We’d instructions. Very good indeed”

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Posted 6 years ago

“Bought these secateurs as a gift for my wife. Very prompt service and a very high quality product.”

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Posted 6 years ago

“Excellent service. Delivery free and arrived next day. Would definitely recommend.”

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Posted 6 years ago

“Excellent quality product at reasonable prices. Good purchasing experience with quick delivery.”

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Posted 6 years ago

“Fast delivery and well packed.”

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Posted 6 years ago

“Delivery and service from World of Felco is always great.”

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Posted 6 years ago

“Very impressed with secetuers and holster purchased separately not only quality but on the quick delivery would not hesitate to buy from you again my only regret is I did not discover you till late in my lfe”

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Posted 6 years ago

“super fast service, great quality, excellent company”

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Posted 6 years ago

“Good service arrived in few days so thank you”

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Posted 6 years ago

“Great service backing up and supporting a wonderful product. Well done.”

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Posted 6 years ago

“I have recently purchaced a Falco 02 plus an 06 and a 903 all of which arrive as promised no fuss exelent products and service.”

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Posted 6 years ago

“Beautiful secateurs- the best. Excellent website info and speedy delivery”

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Posted 6 years ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,528 reviews