Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered staff uniform to my surprise 1 adult top arrived and the others a 2 yr old could wear.. I called instantly and was told that’s what I ordered (which it wasn’t if I’m on a WORKWEAR site) I’m stuck with tops I don’t need £100 down and no staff uniform customer service is poor !!! Rethink before using them awful!!! Finally the logo looked like it was stuck on with kids glue.. I used them for 9years time for me to move on..”

Helpful Report

Posted 5 years ago

Hello Bianca, I have looked into your order and I can see that you ordered online and that you have ordered YOUTH items. We do sell to businesses but we also sell to the public and offer a wide range of items in both adults and children's sizes. It does advise in the product description who the item is for and the size guides on the products do also reflect that. I am sorry that you feel that the application type is of poor quality and we can of course look into that for you as our heat sealed transfer should last the lifetime of the garment. We would not want to loose you after using our business for 9 years, you are a loyal customer and want all of our customers to have a strong relationship with ourselves.

Posted 5 years ago

“Hi Sorry to say I didn't have a very good outcome from my order. I ordered a Large & XLarge T-shirt in order to size the blokes who work for us to place a bigger order, which I will not be doing. For £46 for 2 t-shirts, the sizing is incorrect based on chest size and the quality is poor. You live and learn!”

Helpful Report

Posted 5 years ago

Hello Samantha, I have looked into your order and I can see that you placed your order online and we will certainly look to help you find a size is suitable for your staff. Our customer service will be in touch. Many Thanks

Posted 5 years ago

“Poor Quality work trainers, steel toe caps peeling and broken within 4 weeks. Workwear express do not take responsibility but blame the "supplier". Diabolical. They are not cheap in the first place so do yourself a favour and don't bother with workwear express.”

Workwear Express 1 star review on 18th November 2019

Helpful Report

Posted 5 years ago

Hello Paul, I have looked into your query and been provided with the image of the footwear. I would on this occasion agree with our customer service team and advise that these are not suitable for the work environment they have been used in. We are more than willing to advise you on a more suitable heavy duty footwear that will last longer than these for you. Many Thanks

Posted 5 years ago

“Quality of work footwear, steel toecaps absolutely appalling. Took pictures after 6 to 8 weeks on a light domestic job of them peeling and falling to bits. Workwear Express would not take responsibility. Do yourself a favour and leave well alone, they aren't cheap in the first place. Absolute rubbish.”

Helpful Report

Posted 5 years ago

“I called to change the delivery address since the parcel took longer than I expected. Apparently 24h dispatch means you'll get the items in 48h. My bad. But I had a very tight work deadline so changing the delivery address was the only way to get them to me when I needed them to be. The parcel wasn't yet with the courier so the change of address was doable. They didn't change the address....and that caused me lot of stress plus additional costs. On top of that when I got in touch with the Live Chat they blamed it on me not reading the 24/48 correctly and so on. really rude, disappointing and not at all worth the name: workwear express. If you need items within a week, good website...if you need them to get to you 'express' might be best to go somewhere else”

Helpful Report

Posted 5 years ago

I would like to initially advise that dispatch does mean when it is sent out by ourselves; it will leave us in 24 hrs and we do offer next working day delivery so at the longest you would be waiting for you order would have been the 48 hrs. Changing the address will add on anther day as the courier has to plan all their routes at the beginning of the day so they are unable to just divert a delivery on their van, it does need to go back to the depot to be reconsigned onto a new van with its new label and that does take an extra day to be arranged. We do aim to advise you of the correct turnaround on the order but there are things outside of our control such as change of delivery address that can extend the delivery time. If you have any questions in regards to dispatch on your next order please call our team and we will be more than happy to explain our turnarounds on your order. Many Thanks

Posted 5 years ago

“As said previously this firm are a SHAMBLES. Paid £300 for supposedly Quality tshirts and when I got them they were shocking quality. Sent them back and returns dept say that because they fit the suppliers specs they are sending them back too me.So buyers beware if your ordering from this mob dont expect any help with returning the goods as they will use the fits the specs answer and your left with a pile of dusters as that's all they're good for.”

Helpful Report

Posted 5 years ago

Hello Harry, I have looked into your order and I can see that your order was checked over by our team, we do have these systems in place to make sure each order has fair treatment and are all matched to the same standards. On this occasion we have sent the items back to you as they fit within the supplier specifications that are kept on file. All items are printed on a frame which is laid flat to make sure the logo placement is accurate and matched on every item. I am sorry to hear that you are not happy with the outcome of your order; however in future we will ensure that your orders will match your expectations with a full consultation and sample service which we do offer all customers. Many Thanks

Posted 5 years ago

“I ordered some boots from them online and as the name suggest “workwear express” I expected them to arrive quickly but after 3 days of waiting I decided to ring the customer service line, the lady I spoke to was very nice and she informed me that workwear express don’t carry any stock and order them from a 3rd party and they had only been posted out this morning and I’ll receive them Monday. A Week after ordering them!!!! What a joke! All I can say is do your research before ordering and avoid any tinpot outfits”

Helpful Report

Posted 5 years ago

I do apologise that the order took longer than expected to reach you. Customer service are correct in that we do not hold all stock on site but that wouldn't affect our lead times as this is factored into the dispatch dates on our website. I am glad to hear that your experience with our customer service team was positive and it will be fed back to the team. Many Thanks

Posted 5 years ago

“rubbish material used for t-shirts, sizes were all wrong and t-shirts were shapeless, could not believe how thin the material was and deeply disappointed with my order as these t-shirts were for a Remembrance Day Occasion.”

Helpful Report

Posted 5 years ago

“I attempted to get a quote 3 times from this company, numerous chasing etc. I was finally promised a quote "first thing" this morning when the guy who was dealing with my issue got in. I got an email from him saying he'd do the quote and then 2 hours later still nothing. The website also states 4 days turnaround but on actual digging, 12 working days was their estimated delivery time. Given I first contacted them nearly 2 months ago and was going to spend c£700 with this company I wouldn't touch them with a barge pole. Also since this latest episode I spoke to a friend who has used them before (and recommended them to me) that the sweatshirts they ordered 6 months ago are now tatty, bobbled and mishapen. So thanks WorkwearExpress, your atrocious and late customer service actually saved me from poor quality goods.”

Helpful Report

Posted 5 years ago

Hello Kally, I am sorry to hear that our sales team have not got back to you when they did advise you they would. That is not the service that we aim for within the business. This has already been passed to the supervisors of the sales team to look into this further. In regards to your friend we would of course like to investigate this further as if there is garment issues we may be able to get these back and have them investigated but that will be something we can speak to your friend about in more depth. A final point is in regards to the turnaround time, that does all depend on the stock chosen as different brands have different lead times but our website checkout does advise of that. Also the logo does need to be taken into consideration as we can produce an order with a previously used logo quicker than a brand new one. Many Thanks

Posted 5 years ago

“I ordered 2 pairs of trousers on Thursday 31/10/2019 at 17.30 & I paid the £6 for the next day delivery which is well before 20.00 cut off time for next day delivery. On Friday 01/11/2019 I got an email of Jackie White saying there was a problem with my order & it would not be delivered until Monday 04/11/2019. Then I received a phone call off Jackie to say she was sorry for the order not being delivered on Friday. Then when I said could it not be delivered Saturday & she said she would see what could be done. When she rang back she said it would be delivered Saturday. She then rang back to say that my delivery would be delivered yesterday afternoon then I got a text saying it would be delivered on Monday 04/11/2019. There was no sign of my delivery yesterday (friday) nor today (Saturday) as promised by Jackie. Why does Jackie or Dickies promise these things & they don't happen. I would welcome your comments very much. Many thanks. Julian”

Helpful Report

Posted 5 years ago

Hello Julian, I do think that you have got us mixed up with Dickies directly, I am sorry to hear that you have had a bad experience but I would advise to contact Dickies directly as we are a supplier of their stock but your order number is not one of ours and your email address is not on our system. Hope you get a positive resolution and if you do require any more Dickies items keep us in mind. Many Thanks

Posted 5 years ago

“We placed and order the order was sent incorrect. I returned the items had to wait for workwear express to recieve them before they would send out the correct items. We waited another whole week and the order was sent incorrect again. I was told by a member of staff they would send the order and returns label. I still have no returns label and don't know if the order is being sent.”

Helpful Report

Posted 5 years ago

Hello, I am sorry to hear that you have had a negative experience in regards to getting the item you originally ordered, if you can call or email our customer service team with more information as we have been unable to find your order using the email address you have used on this review. Once we have this we can chase this up for you to get this resolved.

Posted 5 years ago

“Unprofessional. Not told about an "out of stock" item, until I contacted customer service. Most companies will not let you buy items they do not have, or will at least tell you at the checkout when it's expected. If i had known it was going to take this long I wouldn't have bothered and gone elsewhere. Took a long time to get a response from customer service too. I've never had such poor service actually.”

Helpful Report

Posted 5 years ago

Hello, I do apologise if you were not advised of stock levels on an item we are in the process of making sure that our website is fully transparent in regards to what we have in stock. We are in our peak period at the moment and we do advise that we are getting back to emails as quick as possible but if you wish to speak to anyone immediately our call centre is open till 8pm Mon-Thu and 6pm on Friday. Many Thanks

Posted 5 years ago

“After receiving my item I noticed there were two pen marks across the front of my item. I tried to return my item but this has been a difficult process.”

Helpful Report

Posted 5 years ago

Hello Jack, I am sorry to hear that you have received garments that were less that the quality that is expected from ourselves. If we are able to collect some order details from yourself we will pass this to the relevant department to make sure this process is simplified for you moving forward. Many Thanks

Posted 5 years ago

“The items were great, but the order was wrong and the service was very poor. I was promised delivery dates that were not met and I was promised multiple call backs that were not made. I called to complain and was told I would be called back. This never happened.”

Helpful Report

Posted 5 years ago

Hello Vincent, I have looked into your order and can see that we are currently having our customer service team help with your issues, once we get the images back from you we will be able to proceed with a resolution.

Posted 5 years ago

“Nothing express about this 2 months to get the first items, no contact form anyone I had to keep calling in and the order is still not complete”

Helpful Report

Posted 5 years ago

Hello Paul, I have looked into your order and I can see that there is one item that is out of stock for some time and we do apologise that you were not made aware at time of purchase; in the meantime we have got the rest of the order out to you for that item to follow on. If you do wish to discuss alternatives to get the order completed sooner please let us know and a member of the team can contact you.

Posted 5 years ago

“Still haven’t received my order. I’ve already sent various emails but to no avail.”

Helpful Report

Posted 5 years ago

Hello Hazel, I have looked at your order and I can see you have been dealing with Mark within our customer service team, he will be in touch with a resolution in regards to your order.

Posted 5 years ago

“Look into our history with you , it was like pulling teeth! eventually we got our order and was disappointed with the artwork printed , will not use them again! Very very disappointed!!”

Helpful Report

Posted 5 years ago

Hello Martin, I have had a look over your account and I am sorry to hear you feel you have had a negative experience with ourselves. I will send you an email to discuss this further as we of course want to rectify any issues you have with your order. Many Thanks

Posted 5 years ago

“I have just called the customer services, and the operator was speaking very quietly I can barely hear what he is saying, I definitely can fell he is not in the mood to talk and help, very bad. unprofessional!!!!!!”

Helpful Report

Posted 5 years ago

Hello Nicolas, I am sorry to hear you have had a negative experience with ourselves.We will of course get this investigated to ensure all our agents are pleasant in manner and audible whilst on calls. Many Thanks

Posted 5 years ago

“The checkout is horrendous and still not compleated”

Helpful Report

Posted 5 years ago

Hello John, I am sorry that you have been having troubles in the checkout, once we can get some of your contact details the sales team can call you and help you place the order over the phone. Many Thanks

Posted 5 years ago

“Beacause this review thing popped up where I was trying to register and could not see the questions 😡”

Helpful Report

Posted 5 years ago

Hello John, I will liaise with the developers to see if we can make sure the reviews section doesn't obstruct the rest of the website for you.

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,723 reviews