Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order never arrived.”

Helpful Report

Posted 5 years ago

Hello, I am sorry to hear that you have had issues with our ordering process, I will send you an email so we can get more information to get to the bottom of this order for you. Many Thanks

Posted 5 years ago

“Shocking service, ordered online and selected option to ‘customise all’. Order confirmation was not clear so checked the details and was advised that only one garment was charged for embroidery. Additional cost for other garments would be £30 (to embroider 4 t-shirts). Order was quickly cancelled!!! Will order from somewhere else....”

Helpful Report

Posted 5 years ago

Hello, Thank you for the time to place a review. We will pass these comments over to the web developers to make sure there are no issues with the ordering system and that everything is clear when ordering with ourselves. Many Thanks

Posted 5 years ago

“I was charged £160 pounds for the delivery of one parcel!!! a really good service but this has left a sour taste in my mouth.”

Helpful Report

Posted 5 years ago

Hello Lee, I am sorry to hear that you are not happy with your experience at Workwear Express I have passed your review onto our customer service team and they will look into this for you. Many Thanks

Posted 5 years ago

“Appalling Service, in fact no service what so ever, which I would rate at zero stars if I could. I have been trying to place an order through the website following several attempts of getting as far as the product and the system not letting me go any further I have given up trying. I went onto the live chat and explained the problems I was having and in return all I got was oh sorry, no attempt to resolve my problem and secure my order. Reading other reviews it looks as though I have had a lucky escape. Terrible, Terrible, Terrible.”

Helpful Report

Posted 5 years ago

Hello Mark, Thank you for taking time to leave a review, I can see that you experienced some technical issues whilst using our site. I will raise this with the relevant team and get a member of the sales team to contact you in regards to placing an order. Many Thanks

Posted 5 years ago

“Delivered product medium turned out be an extra small even though it said medium on label When I called to mention above I was told to order a sample before they embroider. No where does it say that on the website. I also didn’t receive a proof print before they sent order even though they said they would email me a proof copy before embroidery. Not happy now I have to wait for their quality control to inspect in the meantime I have no workwear”

Helpful Report

Posted 5 years ago

Hello Marcus, I have looked into your order and I can see that our customer service team are currently looking into this now for you and they will contact you personally once we have a response for you. In regards to the logo we only send proofs when a logo is placed as new once you have had it with ourselves before we do not proof again as this way we are able to speed up the process time on your order. Many Thanks

Posted 5 years ago

“Sublimation T-shirts were very poor quality and see through.”

Helpful Report

Posted 5 years ago

“The website doesn't work properly, can't order. Chatbot works only after creating account.”

Helpful Report

Posted 5 years ago

Hello, I do apologise that you have had issues placing an order with ourselves. I will raise this with our tech team to look into this for you. Many Thanks

Posted 5 years ago

“Absolutely shocking service. Website allows you to order products for next day delivery that they do not have in stock. The customer service team to not contact you to inform you that you will not be getting your delivery!! Very Poor service”

Helpful Report

Posted 5 years ago

Hello Stacey, I will pass this review onto the team who look after our live stock levels to make sure there are no issues with the traffic light stock coding on our site for future orders. Many Thanks

Posted 5 years ago

“Had a very unsatisfactory service from workwear express so far. Order items on 24h dispatch, the items didn't arrive so called customer services 3 times. First caller told me some of the items where out of stock (although website had them in stock) told he would call back with a updated. I am still bemused to why if the items where out of stock did nobody call me to inform me of this. No call 30 mins later so I called back. Next call handler said they would check the warehouse and call me back as they items should be in stock. 1 hour later no call. Called back (17:00)and was then told the items have been dispatched at 16:15 and as they have left the warehouse with the courier they are now unable to upgrade to weekend delivery. The solution was if when they turn up Monday (the day the job is scheduled to start) then send them back for a refund. I specifically picked these items (more expensive) as they had the 24h dispatch option.”

Helpful Report

Posted 5 years ago

Hello Emmett, I have looked into your order on the system and I do apologise for the experience you have had with us. I have requested for a member of the customer service team to contact you in regards to your issue.

Posted 5 years ago

“Took a month to arrive, when it did the artwork was not on half of it!”

Helpful Report

Posted 5 years ago

Hello Rob, I have looked into your order on the system and requested a member of the customer service team to contact you in regards to your order.

Posted 5 years ago

“Customer service team, have no interest in resolving problems or are incapable of sorting problems.”

Helpful Report

Posted 5 years ago

Hello Chris, I am sorry to hear that you have had a bad experience with our company and we will certainly aim to put this right for you. Can you provide any contact and order details and I will get our senior agents to look into this for you.

Posted 5 years ago

“Both items were supposed to be medium they were like more extra large no good for me and cant send back as they have been printed”

Helpful Report

Posted 5 years ago

“over 2 weeks to get a few t-shirts printed with 3 words on the breast pocket - come on! to add insult to injury I had to contact them 3 times to chase the order and to top it all off they charged me on the day of the order so out of pocket and no t-shirts for 18 days. Contact centre staff are just apathetic, why to they care where your order is they have already taken you money.”

Helpful Report

Posted 5 years ago

“shipment delayed of more than one week. Do not trust the 5 days they tell you”

Helpful Report

Posted 5 years ago

“No way are these heavy weight t shirts, even the label seems fake. Do not buy these t shirts, they are very poor.”

Helpful Report

Posted 5 years ago

“You tried to defraud me by charging £18.99 for delivery. Fortunately i was watching and demanded immediate cancellation and refund.. i was told this had been done but almost a Week later, found out nothing had been done. I asked for your CEO - was told that she did not earn enough to know. I eventually found out it it was Steve Curran. He promised to send me a discount voucher so that i could buy the trousers at a reduced price. Did not happen. Will never buy from your fraudulent outfit again and will recommend that others avoid dealing with you.”

Helpful Report

Posted 5 years ago

“Not arrived after two weeks. Still waiting!”

Helpful Report

Posted 5 years ago

Dear Huw, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I have forwarded the details of you order to our customer services team to take a look into for you. A member of the customer services team should be in touch to update you in regards to the order. If you wish to follow this up you can email customerservices@workwearexpress.com or call us on 0191 370 7790 (option 2) to discuss this further. Kind regards, Matt Burrows Sales Team Manager

Posted 5 years ago

“Hi thanks for your email asking how my order was. We have never recieved it ?? Can someone call me on 087 2291095 to discuss pls”

Helpful Report

Posted 5 years ago

“Was promised by 2 members of staff things had changed since 2 years ago so was assured by them in January 2019 so came back but no help. The quality of the garment is fine-however the sizing has changed dramatically. Have got photos of the Large from 2 years ago to the Large now and that is 2 inches difference all over! The embroidery IS TINY compared to how it was done before. Requested that the 2 members of staff over saw the new order I even put it in SPECIAL REQUIREMENTS-got nothing from anyone.”

Helpful Report

Posted 5 years ago

“put order in for shorts for male and female operatives. No female sizes but then not much help given as to what the equivalent in a male size would be. A phone call would have been preferable to communicating by email. A 7 day lead time puts me off using this service again for generic items like this.”

Helpful Report

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,723 reviews