Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process from start to finish & very competitive.”

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Posted 7 years ago

“The first order was fine but the second order was not delivered at all despite being promised it would be done. This was for a charity sponsored walk and meant me rushing around the day before the walk (Saturday) to find someone to do it. Very unhappy.”

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Posted 7 years ago

“Good hard wearing trousers ,good fit will be buying more”

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Posted 7 years ago

“Was very disappointed that my hoodie logo wasn't the same as all the previous.”

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Posted 7 years ago

“the 'large' adults hoodie they supplied fitted a child sized 8. They refused to refund.”

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Posted 7 years ago

“My order was completely wrong. I could tell the man wasn’t listening to me clearly on the phone. They arrived with the wrong logo on the shirts. The wrong number of shirts that were meant to have the logo for the larger order were swapped so we have loads of shirts with a logo that was only meant to go on a small amount. These were all meant for a photo shoot on the same day. Called and let them know. Never received an email or a refund, or replacement shirts. Really disappointed as I used you a few times before and the lady was great. I knew the man answering the phone wasn’t interested in my order and from the start he wasn’t listening to me and kept getting it wrong and the fact no one has called the salon or followed this up is very strange.”

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Posted 7 years ago

“They are prompt, great customer service, and fantastic products which I ordered - and very useful and high quality. Highly recommend - Good wishes, Dr Leah Remeika Dugan Doctor of Chiropractic, 1997”

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Posted 7 years ago

“Delivery was nice & quick. I needed to exchange the item, a size issue, item was great. Postage to do this was free & the replacement is perfect. I was very impressed with the item I bought, the value for money & especially with the service.”

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Posted 7 years ago

“Excellent quality and fast delivery”

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Posted 7 years ago

“Arrived on time but tshirts stitching unravelled after 1 wash(delicate 40 degrees) As i had applyed my design to them, i didnt get a refund or replacement. Poor!!!!”

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Posted 7 years ago

“Your service was very good, sales rep was very helpful and quick responses every time. The clothes are good quality too. However, the printing was not accurate for two of our clothing items so I am not rating as Very Good.”

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Posted 7 years ago

“good quality and low prices”

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Posted 7 years ago

“Terrible service from start to finish. Over 14-day wait for the item, its turned up the wrong color and they have printed the logo on the hoodie rather than embroid as they had charged for. Customer service has been poor throughout and am now sending back for a refund. I expect this process to be as painful as the rest has been”

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Posted 7 years ago

“The sales agent I dealt with seemed totally uninterested in making a sale. First of all I had to chase for the quote in the first instance (I should have known at that point) Then she missed things off the quote that I had specifically asked for e.g artwork costs. She kept asking for information I had already given her, e.g JPEGS & images, she obviously couldn't be bothered to look back on our previous communications. Her entire attitude was she really couldn't have cared less. I have therefore taken our custom to Bananamoon who seem much more willing to help. Not impressed at all.”

Helpful Report

Posted 7 years ago

“My order was placed on the 26/09/2018 - two weeks ago today. After chasing up early last week I was informed that machine had broken and was deplaying orders being printed - I would very much be surprised if you's only had one machine for printing logos on t-shirts, seeing as that is a main function of your business. I am shocked that it took me to contact yourselfs to find out that the machine was broke. I again contacted the customer service person on Friday 5/10/18, she replied to say the machine would be fixed by Monday and she 'should be able to tell me something then' - I am still waiting to hear back from her regarding the machine and if work has even begun on my order. In terms of customer service I would have liked to be informed straight away that an issue was going to affect the turn around time of my order, and not only contacted but updated on any progress in the matter. It is not only affecting me but it is affecting clients of mine and perspective sales in the future - which is bad for my business. I had planned on ordering more clothing but there has been nothing Express about this service. I had been referred to Workwear Express by a friend who has had great service from yourselfs, at the moment I am seriously considering finding another saupplier as this first experience of using the company has been very poor. I sent an e-mail again yesterday asking for an urgent update and I am yet to get a response. At this moment I am seriously considering cancelling my order and getting a full refund.”

Helpful Report

Posted 7 years ago

“We ordered 5 embroidered t-shirts in a large size. When they arrived, the fit was extremely small...definitely not a large!!. There was a lot of back and forth (this went on for over a month) to sort something out. As the t-shirts were embroidered we were told that nothing could be done for us which is very disappointing. We've effectively lost €200. We will not be ordering from Workwear Express again unfortunately.”

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Posted 7 years ago

“Everything. Paid for express delivery.....Didn't get it. Was told order would be with us on a certain day.....it hadn't even left the depot. Was promised a refund of express delivery charge.....still haven't received it. Overall a totally bad experience with Workwearexpress. Certainly would not recommend”

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Posted 7 years ago

“A very high-quality product which I highly recommend from this organisation.”

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Posted 7 years ago

“I placed my order on 2nd September, first of all I was not updated that the tunic I ordered was out of stock and the dispatch time had been changed, then they called me to say that the big back logo couldn’t be done due to a pleat in the back of the tunic, so they’ve placed my order on hold, even though I have emailed to say I still want it I am yet to receive any emails back, the took the payment of £40 on 3rd September, we are now 12 days later and I still have not received the tunic or got a response as to when I will receive it. Personally the company should not take payment until the item is shipped and should keep customers informed of what stage their product is at. Extremely disappointed in the service and will never ever use this company again.”

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Posted 7 years ago

“We placed an order and despite confirmation from them that the order would be fulfilled in good time (and with us allowing a 2 day window for any problems) we were let down at the very last minute without any clothing in sight. Their service has been shocking and from our experience doesn't even warrant 1 star!”

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Posted 7 years ago

Workwear Express is rated 4.2 based on 3,723 reviews