Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plenty of choice of garments to customise, and quick turnaround.”

Helpful Report

Posted 8 years ago

“DO NOT USE!!! What an disorganised company to order from, I received un-logoed products even after speaking to the team prior to explain they had forgotten to put it on a previous order so wanted to ensure no problems this time, the order arrived 2 weeks later, it took a week for the wrong items to be picked up as the lady I spoke to had not logged a request with DPD and a month on I have just made a phone call to be told they would sort out an exchange for the trousers but they had a back log and then informed I had not ordered polo shirts and jacket with a logo when I had discussed it first then ticked the relevant boxes online the girl argued I had not ordered products with a logo!!!!! I shall take my business elsewhere, I would advise you do to if you are reading this review.......!”

Helpful Report

Posted 8 years ago

“""Placed my order on 4th of August - now the 4th of September and artwork still not sorted. Tried emailing many times, called even more - always on a long queue and seem to get a different person each time. What a disaster! Lost trust in your ability to provide the claimed service. Order number: SO518137 You even got our name wrong... Aberdeen Sea Faires Ltd Aberdeen Seafarers Ltd!!! Will not use again.”

Helpful Report

Posted 8 years ago

“Wanted to give ZERO STARS but it is not allowed!! This is my second order with this company. The first order was very traumatic, endless e mails and phone calls trying to sort out everything. I eventually received the items weeks after I ordered them with the logo slightly off centre and the logo missing on the tie. I called them up about the tie but there was no apology or offer to replace. I accepted it without the logo. Apart from this, the products were excellent and the final embroidery good. 3 months later, I placed a new order with slight changes to the art work. I asked for silver instead of gold and remove one of the words as well as specifying I required a 5cm wide logo and not a 10cm wide logo as on my previous order. Eventually I received an e mail with the embroidery proof showing the logo from my first order. I replied straight away telling them clearly that the old logo should be cancelled from my account and all new logos were to be in the silver colour, with one word underneath and they are were all to be 5cm wide. A couple of days later, a new email arrived with the changes. The proof embroidery was spot on. Silver colour, one word underneath and 5.1cm wide. I said OK, go ahead, confirming again in writing that all logos were to be 5cm wide. 2 weeks later, I got another email asking me to confirm if I was happy with the proof as they were waiting for my reply. I wrote back immediately telling them I had already approved it and please send out the order. Eventually on 1 September, I received the order, Silver colour and one word underneath but an important part of the artwork was completely missing from the centre of the logo. (Despite the colour change, this is the same art work as my previous order and that one had the design in the centre) ALL of them are 10cm across (not 5cm), except the tie, which was surprisingly ok. (Except the centre design being missing). I rechecked the proof that was sent out and it is spot on so I have no idea what is going on. The stitching on several items was loose or missing in places and the backing material has been ripped off looking tatty. I have now written 3 emails and complained on their on line form but the have all been ignored. The only message I've received is from another department with my invoice, with no prices on it............ I give up, I will not be ordering from this company again and would strongly advise anyone considering ordering to read through the many similar complaints before paying any money. This company has good products and when they get it right the embroidery is beautiful but customer service is definitely not their strong point. Get it together WorkWear or you will be just another bust company statistic....”

Helpful Report

Posted 8 years ago

“Great quality hoodies, comfy and good colours”

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Posted 8 years ago

“They did an excellent job and a really fast delivery”

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Posted 8 years ago

“Shocking experience. Placed order 7/08/17, given potential delivery date of 15/08/17. Confirmed details with thier staff on 8/08/17 via email, subject to proof being sent out by artwork dept within 2/3 days. Chased this for over a week, finally received proof 5pm 16/08/17, no apology or explanation for delay and my numerous phone calls. I replied immediately to expedite order then called to be told artwork dept go home at 4:45pm, proofs are sent out last thing so order won't be processed until tomorrow! Chased next day to be told only now will they order the garments in ( I confirmed order sizes and quantities on 8th)!! So potentially more delay if items now not in stock with supplier. No further communication from WWX until DPD email for items to be delivered 23/08/17. Items arrived - WRONG image on garments!! A previous stored image and not what was proofed! Refund requested - yet to be received. Garments were for a promo show at London Excel. Now using clothes2order, they are expediting my order so I can meet a very tight deadline and at no additional cost to me. Be aware of the short comings of WWX. Their Art dept seem to have thier own criteria and as they are not customer facing quite happily make blunders and carry on regardless. Image left shows one received image right shows one approved This is the third review of the same issue, all previously not verified by thier staff!!! Order: SO519115 Invoice:INV403712 Check out other experiences at Trust pilot.”

Helpful Report

Posted 8 years ago

“quick delivery and the polo shirts are quality, last ones i purchased lasted two years!”

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Posted 8 years ago

“The colour and quality were good, however, they are definitely a size smaller than the regular size.”

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Posted 8 years ago

“Great service and fast delivery”

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Posted 8 years ago

“Fast efficient service, top quality products, easy and simple ordering process, better value than most other companies out there, highly recommend”

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Posted 8 years ago

“After replacing a repeat order, the logo printing was noticeable different than the first. The colours were different, more pixelated and even the shape of the logo was different, as if it had been stretched. I asked for the issue to be resolved, but Workwear Express denied there was anything wrong and refused to help.”

Helpful Report

Posted 8 years ago

“A brilliant first purchase from workwear express. My order arrived surprisingly quickly. The quality of the drawsrting bags is excellant and I especially love them in black, will definatly be ordering more of those. Thank you workwear ecpress.”

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Posted 8 years ago

“Easy to use website with clear measuring guidance. Fast, well packaged devliery and easy to arrange return. Happy to use Workwear Express again and have recommeded them too”

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Posted 8 years ago

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Posted 8 years ago

“Excellent product, great quality and superb communication. Will use again.”

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Posted 8 years ago

“Good, efficient service. Equipment well made: strong stitching, good material used, very bright day glo stripes. Sizing generous - to fit over a jacket if needed. Printing service very efficient - gives the opportunity to see product prior to buying.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“excellent service and a quality product.”

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Posted 8 years ago

“Its meets my needs.”

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Posted 8 years ago

Workwear Express is rated 4.2 based on 3,723 reviews