Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,128 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 6,128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 17th December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great range of products but was disappointed to pay a premium price for next day delivery (birthday present) only to be subsequently told the item was out of stock - no offer to refund the premium delivery price I had paid”

Helpful Report

Posted 3 weeks ago

“Unfortunately, the model arrived damaged - trigger spring was in the wrong position. My son eventually mended it with a flat head screwdriver and some oil. Please check/test the guns are all working smoothly before sending out.”

Helpful Report

Posted 3 weeks ago

Sorry to hear of the misaligned trigger spring on your cap gun. These come to us sealed in their boxes so it would be difficult to check each one, but we are always happy to rectify any faults that may arise. Glad to hear you were able to sort the issue in this case.

Posted 3 weeks ago

“Good customer service. Kept up to date with delays due to availability. One of the model kits box was damaged in transport. All internal items in tact though”

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Posted 2 months ago

“Item still not received - I ordered on Saturday and paid what I would consider a large amount to get the item delivered on time before a family birthday. The last message from yourselves said I would get a tracking number - I am still waiting for it. So disappointed.”

Helpful Report

Posted 2 months ago

Thank you for your review. This order is being delivered to Northern Ireland which is listed as a two working day service so it is due to be delivered tomorrow. Your tracking number was sent by email on Saturday, if it is not in your inbox please check your spam folder or email mailorder@wonderlandmodels.com and we will be happy to assist.

Posted 2 months ago

“You're asking me to review an item that not only have I not received but do not know when I'm likely to receive. Originally it was reported as "Shipped" only to subsequently be change to "Awaiting Fulfillment" I note the the model is still listed for sale.”

Helpful Report

Posted 3 months ago

“Paid for express Next Day delivery. Took 4 days”

Helpful Report

Posted 3 months ago

Apologies for the delay directly related to the bank holiday weekend Graham.

Posted 3 months ago

“Paid extra for next day delivery. Arrived three days later!”

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Posted 4 months ago

“Haven’t received the order yet Now learnt that you use Delayed Parcel Delivery so I’ll write a review when (if) I receive it”

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Posted 4 months ago

“was most impressed with the prompt service, as living in a mainly residential area it does help somewhat when deliveries arrive on time.”

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Posted 7 months ago

“Product was great, but delivery was a sham as usual. Tell them one thing to do with the parcel and they do the opposite!”

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Posted 8 months ago

Glad to hear that your parcel was received safely Colin.

Posted 8 months ago

“Received package,I was disappointed with the length of time for delivery.I ordered the same item from Amazon and it was delivered the following day”

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Posted 9 months ago

Apologies for the delay in sending your parcel Robert. We hope you enjoy your model.

Posted 9 months ago

“Placed my first order for three items only to be told the next day that two of them were out of stock, despite them still showing as 'available for next day delivery' for days after. The items were sent promptly once restocked but it doesn't inspire confidence when ordering that the items you want are actually available as described.”

Helpful Report

Posted 10 months ago

Apologies for the unfortunate delay John. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 10 months ago

“Surprised that it was not a wooden model as advertised. I think you need to be more honest with the description, yes there are some wooden parts but the majority of the model was plastic. Model trawler "Progress 240"”

Helpful Report

Posted 10 months ago

“1st time order and orderd a shed load of paints. All came as ordered and in quick time. My only criticism and it's a big one as I think it will drive customers away is the site search engine. When additional search criteria is added, rather than narrowing down the targets, the list increases. To me it is therefore pretty much unusable”

Helpful Report

Posted 11 months ago

Mr Hind - sorry to hear of the issue. I will pass your comments on to the website people to see what can be done to improve the search engine

Posted 11 months ago

“I bought a ship model: he Hobby Boss Item 82002, Battleship Mikasa 1902 1:200 scale. I am now waiting for the anchor chain that should be included with the kit to be sent. The anchor has no part number but can bee seen in: page 4 of the instruction Manual where the parts are listed and page 24, step 27 where the assembly is shown. I look forward to thgis being sorted out promptly”

Helpful Report

Posted 11 months ago

We have already sent an email to our supplier requesting that they send the missing part to you directly. Thanks for your understanding.

Posted 11 months ago

Thanks for letting us know that you have now found the chain inside your kit.

Posted 11 months ago

“The models arrived quickly but one arrived broken. The packaging was quite limited which I believe led to the broken model”

Helpful Report

Posted 11 months ago

“Great item, however don't be fooled by the next day delivery at a price of £13.99!!!!! Ordered on the 4th and didn't arrive til the 9th. Standard delivery at next day price. When I contacted them about about this they ignored serval messages!!!”

Helpful Report

Posted 1 year ago

“Arrived quickly but the postage cost more than the product itself. The quality of the product was excellent though.”

Helpful Report

Posted 1 year ago

All our parcels are sent via a next working day courier so they arrive promptly. This is slightly more expensive than Royal Mail First Class post but much more reliable. Our loyal customers really appreciate this fast efficient service.

Posted 1 year ago

“They are not what I was expecting, very disappointed”

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Posted 1 year ago

“Delivery no achieved,been waiting all Sunday 8th when parcel was supposed to arrive between 11.43 to 12.43”

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Posted 1 year ago

We acn see that your parcel is due to be delivered today between 15:09 and 16:09. Apologies for the delay and thanks for your patience.

Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,128 reviews