Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,353 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items confirmed but only one in stock. Delivery of the one item was good and charged only for the item delivered. Managed to find the second item elsewhere.”

Helpful Report

Posted 2 weeks ago

“Mainly goog but I had ordered all enamel paints but they must have been out of stock of one so they sent an aqua colour in replacement but I needed to mix this colout with another enamel 50'50 which I can't do now because enamel and aqua don't mix”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We've had a look at this and the order was picked correctly - you ordered one acrylic in amongst the enamel paints. We would always contact the customer before substituting an item in this way.

Posted 2 weeks ago

“Great service for just a couple of small bottles of paint, good communication and reasonable costs - both product and postage. Just a shame that I needed to buy these because the paints supplied with the model were found to be dried - out, could not be thinned and could not be used.”

Helpful Report

Posted 3 weeks ago

“I paid for next day delivery, but the item was out of stock so came in the following week. I was told it was shipped “the next day after it was in stock” which isn’t the same thing at all. Apart from feeling overcharged for postage, and not getting the item when I expected it, the service was generally ok, and when the item arrived it was packaged well.”

Helpful Report

Posted 1 month ago

“The models feel 'stony' I prefer the Schleich toy models in comparison. The delivery charges were also not the fairest in my opinion.”

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Posted 1 month ago

“great range of products but was disappointed to pay a premium price for next day delivery (birthday present) only to be subsequently told the item was out of stock - no offer to refund the premium delivery price I had paid”

Helpful Report

Posted 2 months ago

“Unfortunately, the model arrived damaged - trigger spring was in the wrong position. My son eventually mended it with a flat head screwdriver and some oil. Please check/test the guns are all working smoothly before sending out.”

Helpful Report

Posted 2 months ago

Sorry to hear of the misaligned trigger spring on your cap gun. These come to us sealed in their boxes so it would be difficult to check each one, but we are always happy to rectify any faults that may arise. Glad to hear you were able to sort the issue in this case.

Posted 2 months ago

“Good customer service. Kept up to date with delays due to availability. One of the model kits box was damaged in transport. All internal items in tact though”

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Posted 4 months ago

“Item still not received - I ordered on Saturday and paid what I would consider a large amount to get the item delivered on time before a family birthday. The last message from yourselves said I would get a tracking number - I am still waiting for it. So disappointed.”

Helpful Report

Posted 4 months ago

Thank you for your review. This order is being delivered to Northern Ireland which is listed as a two working day service so it is due to be delivered tomorrow. Your tracking number was sent by email on Saturday, if it is not in your inbox please check your spam folder or email mailorder@wonderlandmodels.com and we will be happy to assist.

Posted 4 months ago

“You're asking me to review an item that not only have I not received but do not know when I'm likely to receive. Originally it was reported as "Shipped" only to subsequently be change to "Awaiting Fulfillment" I note the the model is still listed for sale.”

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Posted 5 months ago

“Paid for express Next Day delivery. Took 4 days”

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Posted 5 months ago

Apologies for the delay directly related to the bank holiday weekend Graham.

Posted 5 months ago

“Paid extra for next day delivery. Arrived three days later!”

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Posted 6 months ago

“Haven’t received the order yet Now learnt that you use Delayed Parcel Delivery so I’ll write a review when (if) I receive it”

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Posted 6 months ago

“was most impressed with the prompt service, as living in a mainly residential area it does help somewhat when deliveries arrive on time.”

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Posted 9 months ago

“Product was great, but delivery was a sham as usual. Tell them one thing to do with the parcel and they do the opposite!”

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Posted 10 months ago

Glad to hear that your parcel was received safely Colin.

Posted 10 months ago

“Received package,I was disappointed with the length of time for delivery.I ordered the same item from Amazon and it was delivered the following day”

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Posted 11 months ago

Apologies for the delay in sending your parcel Robert. We hope you enjoy your model.

Posted 11 months ago

“Placed my first order for three items only to be told the next day that two of them were out of stock, despite them still showing as 'available for next day delivery' for days after. The items were sent promptly once restocked but it doesn't inspire confidence when ordering that the items you want are actually available as described.”

Helpful Report

Posted 1 year ago

Apologies for the unfortunate delay John. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 1 year ago

“Surprised that it was not a wooden model as advertised. I think you need to be more honest with the description, yes there are some wooden parts but the majority of the model was plastic. Model trawler "Progress 240"”

Helpful Report

Posted 1 year ago

“1st time order and orderd a shed load of paints. All came as ordered and in quick time. My only criticism and it's a big one as I think it will drive customers away is the site search engine. When additional search criteria is added, rather than narrowing down the targets, the list increases. To me it is therefore pretty much unusable”

Helpful Report

Posted 1 year ago

Mr Hind - sorry to hear of the issue. I will pass your comments on to the website people to see what can be done to improve the search engine

Posted 1 year ago

“I bought a ship model: he Hobby Boss Item 82002, Battleship Mikasa 1902 1:200 scale. I am now waiting for the anchor chain that should be included with the kit to be sent. The anchor has no part number but can bee seen in: page 4 of the instruction Manual where the parts are listed and page 24, step 27 where the assembly is shown. I look forward to thgis being sorted out promptly”

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Posted 1 year ago

We have already sent an email to our supplier requesting that they send the missing part to you directly. Thanks for your understanding.

Posted 1 year ago

Thanks for letting us know that you have now found the chain inside your kit.

Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,353 reviews