Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,353 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package did not arrive”

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Posted 3 days ago

Hi, Your parcel is in transit to the delivery address in France, and we've re-sent your tracking information so you can follow it.

Posted 3 days ago

“The order has not been delivered yet, please update or re-send. Thank you”

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Posted 1 week ago

Good morning. Your order was sent out by DPD a week ago but seems to have been delayed in transit. We have requested an update from them and will contact you when we get a response.

Posted 1 week ago

“Figure sent to the wrong address photo of the parcel at wrong address verified by wonderland models on Google maps numerous emails and phone calls lf I don't receive a claim form from delivery company of which I haven't then tough luck three weeks of hassel one lost christmass present and lesson learned never again shame on you”

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Posted 1 month ago

Although DPD delivered the vast majority of parcels correctly before Christmas, there is the occasional one that will go awry and we take all such cases seriously. DPD are investigating and you will not be left out of pocket at the end of the process. Sorry for the inconvenience this has caused you.

Posted 1 month ago

“Box left outside back door without notification. As a result soaked causing some damage to box. Contents seem ok. Too near Christmas to return.”

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Posted 2 months ago

“Paid extra for next day delivery but had to wait for nearly a week for items to arrive. Out of stock items not an excuse, used to use Killin Models who always delivered on time regardless, won’t be using Wonderland again.”

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Posted 2 months ago

“I was looking for a new battery. Found it in wonderland marked as in stock. We needed it urgently for the next day as we were at a new customer the following day. Paid extra for guaranteed next day. Took 3 weeks for the battery to arrive with no explanation or update untill i complained. Totally useless. Will never use wonderland again.”

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Posted 2 months ago

“The 100 shot caps were absolute garbage, barely any of them worked, and the few that did were pathetic. Total waste of money. I've used these caps bought elsewhere many times before and they've always worked as intended, their ones are obviously faulty and have deteriorated. it's shocking that they even sell this kind of junk. When I reached out for help, customer service was useless with no apology or refund and completely uninterested in fixing their own mistake. Instead they tell me the caps are just supposed to make a puff of smoke with no noise but they didn't even do that. This company clearly doesn’t care about quality or their customers. Save yourself the frustration and spend your money elsewhere. For the sake of a £5.98 refund they rather receive a scathing but true review. I also bought other items in the same order totaling £30 which were fine. The bank will now be dealing with this to get my £5.98 back. It's a small amount of money but it's the principle, I don't like getting scammed.”

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Posted 3 months ago

Cap Gun Caps DB Rating Dear Customer Following EU regulations the db noise rating is now much lower on all caps and as a result the noise is much less. See the enclosed article. Thanks for your understanding. https://www.politico.eu/article/cap-gun-firms-say-restrictions-on-noise-will-blow-them-away/ Kind regards Wonderland Models Customer Support

Posted 3 months ago

“Ordered from here and payed by card didn’t receive my order even tho I payed for next day delivery I still haven’t received it yet”

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Posted 5 months ago

“This is rich, asking for a review BEFORE the goods are delivered. I’ve had no updates and the delivery is late. I obviously can’t fill in any further boxes.”

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Posted 5 months ago

“Having paid for next day delivery , it's now three days and still no goods. Why advertise the service if you cant provide it. Not a happy customer.”

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Posted 5 months ago

Hi Andrew. All DPD parcels, no matter where the delivery address is, are sent to a central depot near Birmingham for sorting. Due to an incident which closed the M6 last week, DPD had a backlog in their network which resulted in some delays. We apologise for this- your order is due for delivery today.

Posted 5 months ago

“I gave Wonderland a second chance after some previously awful customer service but they let me down again by selling me a kit that they did not have in stock. Needless to say they will not get a third chance from me. Almost 50% of their reviews are 1 star and that should tell you all you need to know.”

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Posted 6 months ago

Neil Apologies that one of the kits that you ordered was unavailable at the moment. Good news is that the other one was shipped to you and arrived the next day. Thanks for your custom once more.

Posted 6 months ago

“Still awaiting the goods to arrive”

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Posted 6 months ago

“While the company did fulfil the order and communicate well with me, there communication was both Curt and Brusk, hardly conducive to dealing with them again. However the major problem is their chosen delivery service, despite being asked to drop the parcel off with my neighbour, and DPD's local delivery centre being 600metres from my home, they have dropped my delivery at their ' local ' delivery collection point, 6.3 MILES away, incurring a 12.6mile trio to collect my goods!!!”

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Posted 9 months ago

We can see that DPD twice tried to deliver your parcel but there was no one at home. When this happens they then take the parcel to the local collection point. Thanks for your understanding.

Posted 9 months ago

“I recently ordered some specialist fine drill bits. I paid extra for a "next day" delivery. After 3 days of waiting I called Wonderland Models to be told, some of the bits were not in stock and would be in tomorrow. There was nothing showing to tell me they were out of stock. The assistant didnt seem bothered that id paid extra for a 24hr delivery but he did say i would get theextra delivery charge refunded (£3). I still had to pay std delivery even though the drill bits eventually arrived almost a week after id ordered them. Had i haveknown they were put of stock when i ordered, id have gone elsewhere! Shocking service and no appology or even a "free" delivery as a gesture of goodwill. I used Wonderland Models to keep a small business "going" as opposed to the big boys such as Amazon...maybe i will revert to Amazon and be gauranteed a next day deli ery next time?”

Helpful Report

Posted 10 months ago

Ashley, Sorry to hear of the issues with this order. We try to keep customers informed of the progess of their orders, in particular when there are any problems or delay. We should have contacted you to discuss the delay to your order and I want to apologies for our failure to do so.

Posted 10 months ago

“Hasn’t showed up”

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Posted 11 months ago

Eoghan, Sorry forthe delay. We despatched on the 6th and it is scheduled for delivery today (Tuesday 11th)

Posted 11 months ago

Eoghan We can see from the parcel tracking that your parcel is due to be delivered to you today. Thanks for your patience.

Posted 11 months ago

“Express shipping paid for, which apparently means item will be posted 6 days later. There was no communication regarding why there was a delay in posting. If you're not fussed with customer service then use this business, item was as described and packaged well.”

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Posted 11 months ago

“Unfortunately the Caesar models which are marked on th box as 1/72 are much smaller and I cannot use them, It's not your fault, the size is clearly marked on the box but I thought it would be good for you to know.”

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Posted 11 months ago

“can't review, haven't recieved items yet”

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Posted 1 year ago

Sorry for any confusion here. The parcel was left at your local pick-up shop a couple of days ago ready for you to collect. I will send you full details by direct e-mail.

Posted 1 year ago

“my last order was placed on dec 26, dispatched on 31 dec. I was forced to pay express delivery, still no idea when it will arrive. my opinion of wongerland models is no discusting. I cannot answere the questions on this form because it ha NOT arrived”

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Posted 1 year ago

“The item is teribble you have to glue it together to be honest its worth about 15£ then have to buy battery packs that you cannot prder and only able to buy in shop best bet is go to a modal shop locally and buy the whole thing the wings are made from bolsa wood basically leave will alone”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,353 reviews