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Wonderland Models Reviews

4.9 Rating 3,708 Reviews

96 %

of reviewers recommend Wonderland Models

Company Reviews

Product Reviews

4.9

Based on 3,708 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Wonderland Models 5 star review on 5th April 2024

Wonderland Models 5 star review on 31st March 2024

Wonderland Models 5 star review on 29th March 2024

Wonderland Models 5 star review on 29th March 2024

Wonderland Models 5 star review on 29th March 2024

Wonderland Models 5 star review on 15th March 2024

Alexander French

Wonderland Models 5 star review on 28th February 2024

83

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase of item was fine. Query raised as Delivery was left in outside waste bin (which contained dog waste). Note on our door advised against this. Customer Service very poor. Too quick to pass the buck even though it was their customer. I will bear this in mind for future modelling purchases. Disinterested would be an exaggeration..”

Posted 5 days ago

“Nothing been delivered. Order was placed on Tues with a £4.99 postage cost. Sunday evening and just back from a model show. No goods, but a request for a review.”

Posted 2 weeks ago

“Arrived damaged and sloppy painwork. Damage was not caused by delivery company spent over £300 and wonderland are offering £25 discount! I'm not happy!”

Posted 1 month ago

“I ordered from wonderland because they said that the model was in Stock and had an overnight delivery service. This was despite the fact that other suppliers were quite considerably cheaper. However, the model didn't arrive for 6 days.”

Posted 1 month ago

Hi, Sorry for the delay with the parcel but we were temporarily oout of stock when you ordered the item over the weekend. We should have let you know of the delay and I want to apologise for our failure to do so.

Posted 1 month ago

“I have received a different battery (wrong connector) than what I have ordered. I have notified the seller immediately and their system confirmed receipt of my request for replacement, then nothing happened for over a week until I sent emails to customer services. I keep receiving a general, impersonal return instruction where I have to do all the heavy lifting and MAYBE I might get back some of the postage costs if they are happy with it. No information if the item will be replaced, refunded or nothing will happen. The communications seem to be automated and do not acknowledge this is because they have sent me the wrong item. WOULD NOT RECOMMEND Wonderland Models.”

Posted 2 months ago

We have emailed you both yesterday and today informing you that you may return any unwanted item for either credit or replacement within 14 days of receipt. We also provided you with the return address for your parcel. Thanks for your understanding.

Posted 2 months ago

“I ordered from them and paid £4.95 for delivery by DPD to my place of work as usual. We are open from 7.30 to 5pm but I received an email saying they were unable to deliver the item at 15.17? It was delivered to a pick up point two miles away that I had never heard of - I have pointed out that I do not have transport, hence my preferred pick up which is just two hundred yards from work. Cut a long story short, after numerous emails, ten of which were totally ignored, to both Wonderland Models and DPD, the outcome seems to be “ that’s where it is, take it or leave it, go get it yourself”. Have asked for a refund, suffice to say we’ll have to wait and see, and this will be my last order. (Can’t post a picture cos I never received the item). Neither can I say if it was damaged - your guess is as good as mine.”

Posted 2 months ago

“Ordered several items for next day delivery, items did not turn up for four days and no communications to let me know some items were out of stock. Not happy.”

Posted 2 months ago

“Customer services does not exist. Timeline, placed order 23/1/2024 queried status 26//1/2024 informed awaiting restock of 1 item 26/1/2024 order shipped 3/2/2024 order received 6/2/2024 Apart from anything else, I paid for next day shipping, so to have three days between shipping and order recieved is abysmal. It would also help that if an item is out of stock and there will be a delay in fulfilling the order then the customer is informed, not left wondering what is the problem. Wonderland Models customer services are dreadful. This is not the first time I have had this problem but it is certainley the last. I will not be ordering anything else from this company. Just for your information I have found a company that not only has good customer relations, keeps you informed as to your order status, but is a minimum 10% cheeper with the same delivery charges, or if you are willing to wait 5 days, delivery is free curtesey of Parcel Force.”

Posted 2 months ago

Hi George Thanks for your feedback. Apologies for the delay in despatching your order as we were waiting on a restock of one of the items on your order that had sold out overnight. Your order was collected on Saturday by DPD but they do not deliver at the weekend so your order was shipped on Monday on a next working day delivery which arrived on Tuesday as infoirmed. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 2 months ago

“Never arrived talking to wonderland now waited n said came pic was not of my garden”

Posted 3 months ago

“Both the toys have not arrived on time. I bought them specifically for a birthday . This day has gone, and neither of the toys have arrived. Massive disappointment. I had to quickly go and buy replacements. I want my money back!”

Posted 3 months ago

“They use a courier to deliver. My parcel arrived damaged. It looked as if it had been thrown around. The box inside was damaged, too. It was a present for my son, but I had to remove the cellophane so I could inspect the contents. I notified the company of this problem but did not get a reply.”

Posted 5 months ago

Hi Janet, I'm very sorry to hear that your parcel has arrived damaged. We ship our parcels out packed and in a suitable sized box to stop any damage incurring during transit. If the courier have damaged the parcel in transit, we are obviously not happy with this. If you could supply us with pictures of the damage, we will try to resolve any issues you have with your online order with us, where possible. Kind regards, James.

Posted 5 months ago

“The order was cancelled as I was informed the model was out of stock. I am unable to review it.”

Posted 5 months ago

Diana -sorry we could not supply both the horses you wanted. After an exchange of e-mails discussing possible alternatives, we cancelled the order at your request.

Posted 5 months ago

“WOULD LOVE TO WRITE A REVIEW BUT UNFORTUNATELY I HAVE NOT RECEIVED ANYTHING FROM YOU AT ALL,”

Posted 6 months ago

Mr Hurst, sorry for the delay with the order but we are temporarily out of stock of the Building Slip. We should have informed you of that and I want to apologise for our error. As soon as it arrives we will depsatch your parcel and send you the e-mail invoice to let you know the parcel is on its way to you.

Posted 6 months ago

“Speedy delivery a plus. Quality of merchandise is such that I would have been happier if it was lost in the post.”

Posted 6 months ago

Sorry to hear of this issue. Unfortunately the current regulations mean that the amount of explosive in the caps is much less than it used to be so they are no longer as loud as they were.

Posted 6 months ago

“Item did not arrive within one working day even though I had paid for the express delivery service. When chased, their excuse was that the stock they had available had damaged boxes and were waiting for a fresh delivery. Customers should always be kept informed and I was not informed. I would like a refund of the express delivery postage please. Otherwise, the actual item was in good condition.”

Posted 6 months ago

Patricia, sorry for the delay with the order and I want to apologise for our failure to let you know of the delay but I hope you understand we do not want to send out sub-standard goods. We can offer you a refund of the difference between express and standard delivery costs, Is this acceptable? Please e-mail your reply to mailorder@wonderlandmodels.com

Posted 6 months ago

“Components of the model don't fit properly”

Posted 7 months ago

Hi Brian Sorry to hear that you are having problems assembling your Tamiya model. If you call us on 0131 229 6428 between 10am-5pm Monday to Saturday one of our team of rc experts will be able to help solve any issues.

Posted 7 months ago

“I havent received my purchase yet when will I get ir”

Posted 7 months ago

Hi Geoff I can see your parcel was delivered to you by DPD on Tuesday 29th August. Thanks again for your patience and understanding.

Posted 7 months ago

“The model never turn up I stayed in all day on Wednesday and Thursday but nobody turn up very poor”

Posted 9 months ago

Terry I can see that you placed your order with us at 11:15am on Tuesday 4th July and that it was delivered by DPD the following day Wednesday 5th July at 13:45pm. DPD provided a photograph showing the delivery has been made so we hope you enjoy your making your Tamiya model. Thanks again for your business.

Posted 9 months ago

“I still have not received my item yet so can not comment on the item, I paid for next-day delivery and it appears I will not receive the item before Monday, which will be day 5”

Posted 9 months ago

Mr Leggatt, I have checked the details and you placed the order at about 3:00pm on the 28th which is after the 2:00pm deadline for next day delivery. We despatched the parcel on the 29th and DPD tried to delvier on the 30th by were unable to do so due to a road closure. They sent you an electronic "calling card" to let you know of the delay and the parcel is now scheduled for delivery on Monday 3rd.

Posted 9 months ago

“Arrived quickly but advertised and invoiced as1/72when in fact it was in 1/48. Get your act together.”

Posted 10 months ago

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Wonderland Models is rated 4.9 based on 3,708 reviews