Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,760 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delivered to the wrong address. When I contacted them about it by phone I was told I had to send an email for it to be looked into and haven’t heard from them since”

Helpful Report

Posted 2 weeks ago

Thank you for your comments and once again we are sorry for this situation. DPD are currently investigating the whereabouts of your parcel and we are waiting to hear back from them. We have your details and will be in touch as soon as possible to resolve this.

Posted 2 weeks ago

“The figurines are nice but I ordered a knight and horse and only the horse arrived - the picture I ordered from showed both. Also the horse doesn't stand up”

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Posted 3 weeks ago

“I ordered what was labelled as a 1/72 Rafale from your website and I got a 1/48 Rafale apparently you’ve made a mistake on the website. I’m now having to send it back to you. I expect that you will cover the expense mailing it back your fault not mine. Let’s see.”

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Posted 1 month ago

“I had trouble processing a large order and spent around 15-20mins on the phone to an older gentleman who assisted me. This in itself was fine however. After processing the order and accepting payment I was called by who I thought was the same man but assured me he wasn’t, who stated they they did not have the majority of my order. There are many frustrating factors with this. First I’m out of pocket as they took the full payment. Second your system accepted an order that they could not fulfill and lastly I had to transfer funds into another account as you wouldn’t accept my first card. Lastly I have no idea where the funds are or when I expect to receive them. Your company was happy to take my money but haven’t sent an email or called to let me know when they expect to return it. I’m disappointed to say the least.”

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Posted 2 months ago

Thank you for your comments. These Lego Minifigures were a very popular new release. Stock was selling fast and by the time we received your order we had a limited number of full boxes left. As agreed with you on the phone, we amended the order to send what we did have and you were only charged for what we sent. The remainder of the payment is automatically released back into your account after a short time. We appreciate your understanding and are glad your order has been delivered safe and well.

Posted 2 months ago

“Not impressed. The item is poor quality . The powder on the grass all came off on my white carpet. I paid almost as much in postage as the item itself and now I have to pay to return the item”

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Posted 2 months ago

“It's not your company as such but 1 star is all the service demands. I went with yourselves over Amazon, even though you were a few pence more expensive - Mr Bezos has enough money but, if I'd have seen you used DPD I wouldn't have bothered. Firstly, they don't deliver to you, you need to go to the post office which is not too far away admittedly but you invariably have to wait in a queue and secondly they are pants! The order was supposed to arrive yesterday but it was delayed with no reason given, it was then scheduled to arrive today but it hasn't, with not even a notification that it was going to be delayed. I've had lots of problems with DPD in the past loosing items, poor communications etc and I don't think I will be shopping with you in the future because of them. It's a shame as you seem to have a lot of really inteesting stuff.”

Helpful Report

Posted 4 months ago

Thank you for your review and we are sorry you have had a negative experience with DPD. By default they will deliver parcels to the delivery address the customer supplies, but they do provide a variety of delivery options for the recipient to choose from if that is more convenient, including having it delivered to a local pickup shop. Full tracking details are emailed when the parcel is collected along with a text message if a mobile phone number is supplied.

Posted 4 months ago

“I would not have sought out a review site of my own accord for this purchase but being as I was invited to do so here goes ! I purchased two you cap firing pistols for my young nephew in the expectation to the ones I had as a child. Sadly it was not to be. The pistols received were cheap junk inferior quality Chinese made and so As such were not really worth the price paid. I would not disappoint or insult my nephew by giving him these items and so they have gone straight into the dustbin. The moral of this story is ; beware of badgering customers by email to submit reviews when you sell such vastly inferior Chinese made shoddy goods !”

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Posted 4 months ago

“I payed for "overnight delivery" on my first order, when it didn't arrive, I was told that I'd placed it too late in the day to qualify, fair enough! but no refund. My second order I was told was out of stock, so had to wait again, so I placed another order: this failed as DPD wouldn't leave it despite there being an A4 size notice saying "All deliveries to be left in the portch", DPD sent a text with a long URL on it which since I do not possess a smart phone, made little sense to me, then repeated the proceedure 3 days later. My latest order, sent at 9am to get the "overnight delivery" resulted in an e-mail stating that one model was out of stock (at the time of writing) shows "in stock" on the web site and the order: 1x 1:72 chinook @£33.99, 1x 1:72 vulcan @ £74.99, 4x humbrol enamels @ £2.89, 2x Revell enamels @ £2.99 and 2x Tamiya enamels @ £2.25,totalling £131.02 + £7.99 shipping, So the whole order would be delayed for about a week. How do you imagine I'm feeling?”

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Posted 4 months ago

“The package did not arrive”

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Posted 5 months ago

Hi, Your parcel is in transit to the delivery address in France, and we've re-sent your tracking information so you can follow it.

Posted 5 months ago

“The order has not been delivered yet, please update or re-send. Thank you”

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Posted 5 months ago

Good morning. Your order was sent out by DPD a week ago but seems to have been delayed in transit. We have requested an update from them and will contact you when we get a response.

Posted 5 months ago

“Figure sent to the wrong address photo of the parcel at wrong address verified by wonderland models on Google maps numerous emails and phone calls lf I don't receive a claim form from delivery company of which I haven't then tough luck three weeks of hassel one lost christmass present and lesson learned never again shame on you”

Helpful Report

Posted 7 months ago

Although DPD delivered the vast majority of parcels correctly before Christmas, there is the occasional one that will go awry and we take all such cases seriously. DPD are investigating and you will not be left out of pocket at the end of the process. Sorry for the inconvenience this has caused you.

Posted 7 months ago

“Box left outside back door without notification. As a result soaked causing some damage to box. Contents seem ok. Too near Christmas to return.”

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Posted 7 months ago

“Paid extra for next day delivery but had to wait for nearly a week for items to arrive. Out of stock items not an excuse, used to use Killin Models who always delivered on time regardless, won’t be using Wonderland again.”

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Posted 7 months ago

“I was looking for a new battery. Found it in wonderland marked as in stock. We needed it urgently for the next day as we were at a new customer the following day. Paid extra for guaranteed next day. Took 3 weeks for the battery to arrive with no explanation or update untill i complained. Totally useless. Will never use wonderland again.”

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Posted 7 months ago

“The 100 shot caps were absolute garbage, barely any of them worked, and the few that did were pathetic. Total waste of money. I've used these caps bought elsewhere many times before and they've always worked as intended, their ones are obviously faulty and have deteriorated. it's shocking that they even sell this kind of junk. When I reached out for help, customer service was useless with no apology or refund and completely uninterested in fixing their own mistake. Instead they tell me the caps are just supposed to make a puff of smoke with no noise but they didn't even do that. This company clearly doesn’t care about quality or their customers. Save yourself the frustration and spend your money elsewhere. For the sake of a £5.98 refund they rather receive a scathing but true review. I also bought other items in the same order totaling £30 which were fine. The bank will now be dealing with this to get my £5.98 back. It's a small amount of money but it's the principle, I don't like getting scammed.”

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Posted 9 months ago

Cap Gun Caps DB Rating Dear Customer Following EU regulations the db noise rating is now much lower on all caps and as a result the noise is much less. See the enclosed article. Thanks for your understanding. https://www.politico.eu/article/cap-gun-firms-say-restrictions-on-noise-will-blow-them-away/ Kind regards Wonderland Models Customer Support

Posted 9 months ago

“Ordered from here and payed by card didn’t receive my order even tho I payed for next day delivery I still haven’t received it yet”

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Posted 10 months ago

“This is rich, asking for a review BEFORE the goods are delivered. I’ve had no updates and the delivery is late. I obviously can’t fill in any further boxes.”

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Posted 10 months ago

“Having paid for next day delivery , it's now three days and still no goods. Why advertise the service if you cant provide it. Not a happy customer.”

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Posted 10 months ago

Hi Andrew. All DPD parcels, no matter where the delivery address is, are sent to a central depot near Birmingham for sorting. Due to an incident which closed the M6 last week, DPD had a backlog in their network which resulted in some delays. We apologise for this- your order is due for delivery today.

Posted 10 months ago

“I gave Wonderland a second chance after some previously awful customer service but they let me down again by selling me a kit that they did not have in stock. Needless to say they will not get a third chance from me. Almost 50% of their reviews are 1 star and that should tell you all you need to know.”

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Posted 11 months ago

Neil Apologies that one of the kits that you ordered was unavailable at the moment. Good news is that the other one was shipped to you and arrived the next day. Thanks for your custom once more.

Posted 11 months ago

“Still awaiting the goods to arrive”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,760 reviews