Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,146 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 6,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order eventually turned up 8 days after ordering, minus 2 items ( the ones that I really needed) was not informed of this until the day before delivery. I understand that stock runs out but why not update your web site to unavailable or send an e-mail if I had been informed of the shortage could have gone elsewhere straight away instead of waiting 7 days. On arrival the packaging was very poor and one of the boxes inside was crushed at the corner, luckily no damage to model parts. Think a little more attention to communication and packaging, is needed.”

Helpful Report

Posted 3 years ago

Apologies for the delay in telling you that two of the models were not available Stephen but it took a few days to get this update from our supplier. Glad to hear that the other models arrived safely. Stay safe and build models.

Posted 3 years ago

“Took me a complete afternoon to order paints, site kept going down plus adding items to the cart did not always work. Order placed on 2/4/22 extra paid for NEXT DAY delivery (3/4/22) arrived Lunchtime 4/4/22 so wasted £7.99. I will look elsewhere next time.”

Helpful Report

Posted 3 years ago

Hi, our cut-off for next-day delivery is 2 pm as stated on our website - https://www.wonderlandmodels.com/shipping-returns/. As your order was placed after the cut-off time, your order was collected by the courier the following day and delivered to you the day after.

Posted 3 years ago

“Arrival time of purchased kit model very good. However, packaging crumpled at one end with damaged caused to kit box. As bought as a gift not ideal. Sure fault lies with courrier, not Wonderland.”

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Posted 3 years ago

Thank you for your review and feed back Alan.

Posted 3 years ago

“Normally cannot fault them but this time purchased next day delivery and it took a week to arrive to me but otherwise love the place great model store”

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Posted 3 years ago

Thanks for the review James. Apologies your order took longer to get to you than expected.

Posted 3 years ago

“Company, cant fault them. Absolutely amazing service and such an easy quick delivery process.”

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Posted 3 years ago

Thank you for your kind comments

Posted 3 years ago

“Sent wrong item”

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Posted 3 years ago

Sorry about our error. We have received the incorrect item you sent back and refunded you for the return costs. The replacement parcel is on its way to you.

Posted 3 years ago

“Was charged for next day delivery and took 5 days for delivery! Otherwise good.”

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Posted 3 years ago

thank you for the review Hamish, sorry for the delay in geting your order to you

Posted 3 years ago

Wonderland Models is rated 4.9 based on 6,146 reviews