Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,406 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,406 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the cap guns look good and feel weighty, the release mechanism of the expended 8 cap is awful. Have to get a tool and dig them out. Another model it has one smooth area for grabbing the used caps and putting new ones in. Just a shame as the rest of it is good. But its main function is slowed because it doesn’t have easy access to remove spent caps.”

Helpful Report

Posted 2 years ago

“I’m happy with the product and the price but I paid the extra for next day delivery (Because I needed them the next day!) I ordered well before the 2pm deadline for this and didn’t get the shipping confirmation email until the next day and was then fobbed off with courier must’ve had a break down, I know I’d have got the shipping confirmation email as soon as the label was created because that’s how it works with all of my customers when I create shipping labels, so probably won’t use this company again due to unreliable shipping times.”

Helpful Report

Posted 2 years ago

Apologies for the slight delay caused by an issue at the DPD depot. Your parcel was sent on a next day service as you can see from the parcel tracking. Apologies once more for any inconvenience caused.

Posted 2 years ago

“very poorhome (residental) delivery service by DPD”

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Posted 2 years ago

I can see that your parcel was successfully delivered to you today. Thanks for your patience and understanding.

Posted 2 years ago

“actually i was a bit surprised and disappointed - not with the quality of the models which is good - but t they were a) assembled and b) already painted. This wasnt made clear and I wanted them unassembled and unpainted so i could make the models i wanted as part of a group of different dragons ( I have already made and painted 6 models in specific shades etc) in support of my Sci-fantasy trilogy ‘The Loud Mountain’ Pity”

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Posted 2 years ago

Hi Neil All the Papo and Schleich figures are ready assembled and always have been. Sorry that you did not realise this.

Posted 2 years ago

“Prompt service from yourselves but am still awaiting delivery it was attempted on Friday to the wrong place they will try again tomorrow. 😀”

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Posted 2 years ago

“Twice I have ordered from wonderland both times the item was not in stock, in spite of what website said! When item was in stock it was delivered fairly quickly.”

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Posted 2 years ago

“I paid extra for next day delvery and the goods arrived the day after the next day. Furthermore, the courier left them outside the front door without trying to get the attention of anyone at home. Poor all round.”

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Posted 2 years ago

“I have only just received the product and will review once in use (this afternoon probably!). Delivery was first class...8 minutes earlier then they promised.”

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Posted 2 years ago

“The model of the kings guard was very good, but I feel betrayed by your advertisement because it said it was supposed to be 16cm and it was half that size, maybe the price should have been halved as well. Very misleading advertising , I bought these as gifts for family in South Africa.”

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Posted 2 years ago

“As described but the farmer is sadly detached from seat along with paint. Will try to glue rather than the hassle of returning. Disappointed that “Made in China” is printed in white behind the back wheel. This detracts from the authentic looks of the model!”

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Posted 2 years ago

“Need to make customers aware any purchase made for next day delivery must be done before 5 pm close and.find a different courier DPD were instructed to leave I safe place and just left it o door step had to get family member to go get parcel so didn't get pinched prity poor to be honest”

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Posted 2 years ago

“Ordered some paint and paid for next day delivery, didn't arrive till day after.I phoned w.models and they said there courier was delayed in traffic.Still happy with order and I will be ordering again from W.M.”

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Posted 2 years ago

“Usually very good. Mistake this time with our order. I rang to enquire where it was. I got told it will be with you tomorrow. My dad rang them shortly afterwards he got told it had been sent to the wrong address. Maybe could have told me that in the first place.”

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Posted 2 years ago

Apologies again for the delay in getting your order to you. Glad to see that is has arrived this morning. Thanks again for your patience and understanding.

Posted 2 years ago

“Unfortunately still haven’t received my parcel”

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Posted 2 years ago

Hi Tara Apologies that DPD were unable to deliver your parcel today as expected. We have contacted them today to rearrange the delivery for tomorrow. Apologies for the delay and thanks for your patience and understanding.

Posted 2 years ago

“Items arrived well packed, however I paid for next day delivery. Paid on the evening of the 11th, expecting it to be shipped on the 12th and arrive on the 13th. It arrived on the 15th. So I do not understand what I paided extra for. Next day should mean that.”

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Posted 2 years ago

“Delivery a bit slow. I made another purchase last week and have had no messages.”

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Posted 2 years ago

Apologies for the slight delay in despatching your order due to an out of stock item that took slightly longer to arrive than expected.

Posted 2 years ago

“Models are good quality but the customer service is questionable. Paid for next day delivery but got told I to expect the order to arrive after another 4 days. Got refused a refund on full refund of next day delivery charge. I had to write a complaint just to get a refund on a service I clearly didn’t receive. No acknowledgment of distress and inconvenience caused by wonderland models.”

Helpful Report

Posted 2 years ago

“Hi, On Thursday, I was tracking my order to be delivered, I went outside to see if I could see the dpd van and I saw him coming around the corner onto my street, he stopped and made a delivery to another address, then I got a message on my phone saying....' sorry we have missed you, Adeel won't be back today, we'll be back on Fri 04 Aug, I thought what the hell is going on as he hadn't even been to my address. So it's no wonder that people get fed up with dpd when they don't even deliver parcels. If I hadn't gone out, I would have had to wait another day. This is not acceptable as you pay for your products to be delivered to your customers. You might need to review your position with DPD, how many more customers have been let down like this i wonder”

Helpful Report

Posted 2 years ago

Mr Oliver, Just to follow up on my phone call, we are sorry to hear of the problem you had with DPD and we are glad to know that you were able to contact the driver and get your parcel and everything is OK. We will pass your comments on to DPD.

Posted 2 years ago

“For £50 I would expect the basic paint and glue and starting equipment. Model is fantastic and company and service is also fantastic but no option to purchase paint that you specifically need for z model or even a "paint bundle". Great product but lacking information on website about paint and starting equipment”

Helpful Report

Posted 2 years ago

Hi Luke A complete list of all the paints, glues and paint brushes that you require is listed in the instructions of the model that you purchased. When purchasing any future models we can provide this list to you in advance if requested. Thanks for your understanding and good luck with your new model build.

Posted 2 years ago

“Ordered 2 kits. Good value but both kit boxes were damaged due to poor packaging. One wrap of thin cardboard. No side support to protect during delivery. Not the delivery company's fault.”

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Posted 2 years ago

Wonderland Models is rated 4.9 based on 6,406 reviews