Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,761 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 30th August 2025

Gareth Wilson-Turner

Wonderland Models 5 star review on 23rd June 2025

Wayne Kille

Wonderland Models 5 star review on 12th May 2025

Andrew Broom

Wonderland Models 5 star review on 12th April 2025

Lesley McGregor

Wonderland Models 5 star review on 24th March 2025

Ian Divine

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The model of the kings guard was very good, but I feel betrayed by your advertisement because it said it was supposed to be 16cm and it was half that size, maybe the price should have been halved as well. Very misleading advertising , I bought these as gifts for family in South Africa.”

Helpful Report

Posted 1 year ago

“As described but the farmer is sadly detached from seat along with paint. Will try to glue rather than the hassle of returning. Disappointed that “Made in China” is printed in white behind the back wheel. This detracts from the authentic looks of the model!”

Helpful Report

Posted 1 year ago

“Need to make customers aware any purchase made for next day delivery must be done before 5 pm close and.find a different courier DPD were instructed to leave I safe place and just left it o door step had to get family member to go get parcel so didn't get pinched prity poor to be honest”

Helpful Report

Posted 1 year ago

“Ordered some paint and paid for next day delivery, didn't arrive till day after.I phoned w.models and they said there courier was delayed in traffic.Still happy with order and I will be ordering again from W.M.”

Helpful Report

Posted 1 year ago

“Usually very good. Mistake this time with our order. I rang to enquire where it was. I got told it will be with you tomorrow. My dad rang them shortly afterwards he got told it had been sent to the wrong address. Maybe could have told me that in the first place.”

Helpful Report

Posted 1 year ago

Apologies again for the delay in getting your order to you. Glad to see that is has arrived this morning. Thanks again for your patience and understanding.

Posted 1 year ago

“Unfortunately still haven’t received my parcel”

Helpful Report

Posted 2 years ago

Hi Tara Apologies that DPD were unable to deliver your parcel today as expected. We have contacted them today to rearrange the delivery for tomorrow. Apologies for the delay and thanks for your patience and understanding.

Posted 2 years ago

“Items arrived well packed, however I paid for next day delivery. Paid on the evening of the 11th, expecting it to be shipped on the 12th and arrive on the 13th. It arrived on the 15th. So I do not understand what I paided extra for. Next day should mean that.”

Helpful Report

Posted 2 years ago

“Delivery a bit slow. I made another purchase last week and have had no messages.”

Helpful Report

Posted 2 years ago

Apologies for the slight delay in despatching your order due to an out of stock item that took slightly longer to arrive than expected.

Posted 2 years ago

“Models are good quality but the customer service is questionable. Paid for next day delivery but got told I to expect the order to arrive after another 4 days. Got refused a refund on full refund of next day delivery charge. I had to write a complaint just to get a refund on a service I clearly didn’t receive. No acknowledgment of distress and inconvenience caused by wonderland models.”

Helpful Report

Posted 2 years ago

“Hi, On Thursday, I was tracking my order to be delivered, I went outside to see if I could see the dpd van and I saw him coming around the corner onto my street, he stopped and made a delivery to another address, then I got a message on my phone saying....' sorry we have missed you, Adeel won't be back today, we'll be back on Fri 04 Aug, I thought what the hell is going on as he hadn't even been to my address. So it's no wonder that people get fed up with dpd when they don't even deliver parcels. If I hadn't gone out, I would have had to wait another day. This is not acceptable as you pay for your products to be delivered to your customers. You might need to review your position with DPD, how many more customers have been let down like this i wonder”

Helpful Report

Posted 2 years ago

Mr Oliver, Just to follow up on my phone call, we are sorry to hear of the problem you had with DPD and we are glad to know that you were able to contact the driver and get your parcel and everything is OK. We will pass your comments on to DPD.

Posted 2 years ago

“For £50 I would expect the basic paint and glue and starting equipment. Model is fantastic and company and service is also fantastic but no option to purchase paint that you specifically need for z model or even a "paint bundle". Great product but lacking information on website about paint and starting equipment”

Helpful Report

Posted 2 years ago

Hi Luke A complete list of all the paints, glues and paint brushes that you require is listed in the instructions of the model that you purchased. When purchasing any future models we can provide this list to you in advance if requested. Thanks for your understanding and good luck with your new model build.

Posted 2 years ago

“Ordered 2 kits. Good value but both kit boxes were damaged due to poor packaging. One wrap of thin cardboard. No side support to protect during delivery. Not the delivery company's fault.”

Helpful Report

Posted 2 years ago

“Bought a rechargeable battery pack from Wonderland models, but am struggling to charge it. As Wonderland don't sell a charger for the battery pack I bought one elsewhere but when plugged in it shows 'battery fault'. Am no further forward for the expense.”

Helpful Report

Posted 2 years ago

Hi Bob, We are sorry to hear that you are having issues with your purchase of a rechargeable battery pack. If you could please get in touch with us, we will try and resolve the issue you are having with your purchase. Please call us on 0131 2296428 Ext Diecast and ask for Steve. He will try to help you figure out what the issue is/may be and then we can resolve it, if possible. Have a great day. Kind regards, James.

Posted 2 years ago

“Ordered on Saturday and for some reason not dispatched until following Friday. An estimated dispatch date would have been customer friendly.”

Helpful Report

Posted 2 years ago

“they need to let customers know if a product is out of stock when its advertised as instock and that person buys it and has to wait for the product to come back to stock . if its not in stock let the customer know right away.”

Helpful Report

Posted 2 years ago

Sorry for the delay with the order. We normally inform cusotmers of any delay and I want to apologies for our failure to keep you inofrmed.

Posted 2 years ago

“I’m afraid you’re let down by the total ineptitude of your delivery agent. Who single handed has ruined my commision build by not even attempting delivery”

Helpful Report

Posted 2 years ago

Mr Jones sorry to hear of the problem, Will you please send us full details of the issue directly to mailorder@wonderlandmodels.com

Posted 2 years ago

“Quick delivery,fare price,well packaged.”

Helpful Report

Posted 2 years ago

“Was expecting a next day delivery I.e Friday. However by the following Tuesday nothing had arrived. Followed up by e-mail to find one item was out of stock and was awaiting delivery. I would have hoped Wonderland Models had informed me of the delay.”

Helpful Report

Posted 2 years ago

Hi Richard, Please accept our sincere apologies for not informing you of an issue with one of the items that you had ordered with us. It was expected back into stock the day after your order was received. Unfortunately our supplier has had a few delays with incoming containers that caused the slight delay and we weren't advised of this issue at the time. We would of advised you had we known and apologise for not telling you. I hope you are enjoying your purchase. Stay safe and well. KInd regards, James.

Posted 2 years ago

“We can’t put it together. The instructions are not very good. I’m hoping someone else can just be a genius and build it without the instructions. Maybe it’s just me. But once it is built it will be a good bike.”

Helpful Report

Posted 2 years ago

Hi Brad we sell loads of these Maisto diecast model bikes and have never had any complaints abpout the build quality. Generally they go together very well.

Posted 2 years ago

“I have bought Schleich animals from here twice before and never had any problems which was great until my most recent order when one of the horses has a broken tail and two broken legs and I messaged right away to tell them and so far be not heard anything back”

Helpful Report

Posted 2 years ago

Hi Hayley we have no record of receiving an email from you regarding this issue. Please send an email to mailorder@wonderlandmodels.com with your order number and we will resolve by return.

Posted 2 years ago

Wonderland Models is rated 4.9 based on 5,761 reviews