Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,761 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 30th August 2025

Gareth Wilson-Turner

Wonderland Models 5 star review on 23rd June 2025

Wayne Kille

Wonderland Models 5 star review on 12th May 2025

Andrew Broom

Wonderland Models 5 star review on 12th April 2025

Lesley McGregor

Wonderland Models 5 star review on 24th March 2025

Ian Divine

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissapointed with delivery as I paid for next day delivery and it has not been delivered yet . I ordered on the 22nd August and it is now 27th August. Have yet to see the model I purchased so cannot comment yet.”

Helpful Report

Posted 1 year ago

Hi Paul Thanks for your review. I can see that you placed your order after 6pm on Friday 23rd August when we were closed for the day. We processed your order when we reopened on Saturday 24th in the morning and it was collected by our courier DPD that day. The slight delay was caused by the Bank Holiday weekend when the courier were not delivering on the Monday so it was delivered successfully on the Tuesday at 5pm. Thanks for your patience and understanding.

Posted 1 year ago

“I ordered model 18-38180R for my 4yr old grandson. The model is of George Russell's car as my grandson has become a massive fan. Only being 4yrs old, the only way he knows the difference between george Russell and Lewis Hamilton is by their helmet colour. I specifically picked this model as it had a driver in the car but the car I received did not (the model I ordered still shows a driver on the website). The car itself if fine but it's not what is advertised.”

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Posted 1 year ago

Sorry for any confusion here. These F1 cars are sold in two versions, with and without the driver figure at £21.99 and £9.99 respectively. The only images of the cars available from the Burago importer have the driver figure so we include a clear statement in bold text on each of the basic cars stating "No driver helmet with this model. Image for reference only". You ordered the version without the driver and we have checked the website entry for that car and it does have the "no driver helmet" warning. You have the rigth to return the car if you don't want it. You can get full details of our return policy inthis section of our website https://www.wonderlandmodels.com/shipping-returns/

Posted 1 year ago

“Still waiting for model ?”

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Posted 1 year ago

“The service has been good speedy I did put a request in the message part of the order form that was completely ignored so will now go else where for all future parts, spares and accessories”

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Posted 1 year ago

Apologies that we missed this request Philip and sorry for any inconvenience caused.

Posted 1 year ago

“Products good as normal, but disappointed that I paid for next working day delivery and that was not fulfilled.”

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Posted 1 year ago

Hi Richard Thanks for your feedback. You ordered on Saturday at noon and your parcel was collected by DPD first thing on Monday morning for delivery on Tuesday at 3:30pm. This is next working day delivery. DPD do not class Saturday and Sunday as working days. Thanks for your understanding.

Posted 1 year ago

“product ok. package ok. my name not ok. edwin is the name.it has but one "i", thus "edwini" is wrong.i am welsh not italian.”

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Posted 1 year ago

Mr Morgan, I have checked your order confirmaton and that is how you gave your name when you placed the order.

Posted 1 year ago

“Ordered item for my son on Thursday morning, paid premium postage for next day delivery it's now Sunday and still no sign of the parcel.”

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Posted 1 year ago

“Recent purchase of Evergreen strip. Very good fast service. Product as advertised but postage cost far too high. £5 postage on an item that weighs only a few grams at most is excessive. hence only 3 stars this time!”

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Posted 1 year ago

“Very pleased with the kit and Wonderland's service, but DPD delivered it on Tuesday, when I had asked for it to be held until Friday. They left it on the ground under my motorhome, so it has sat in the wet for 4 days. Box is trashed, fortunately the decals look OK (they are damp, but I'm drying them now).”

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Posted 1 year ago

Mr Tulloch, Sorry to hear of the problem. We have also got your e-mail on the issue and will reply to you directly

Posted 1 year ago

“My first order from Wonderland was good, this one not as good unfortunately. My main issue is that stock levels are not shown on your website. In this case I ordered two body shells and two mounting posts for tamiya rc cars - the order shipped with just the shells and when I asked your team I was told the posts were out of stock and unlikely to be resupplied hence cancelled. I can't use the shells without the posts and have had to try to find them elsewhere at further delivery cost. My first order also had an item out of stock but your team contacted me before shipping to ask if I wanted to go ahead which at least gave me the option to cancel if not usable without the missing items. Thanks John”

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Posted 1 year ago

“Didn’t arrive in stipulated time cost for delivery was as expensive as product”

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Posted 1 year ago

Order was placed after our 2pm cut off for next day delivery Stephen but was sent on a next working day delivery as requested and arrived on time.

Posted 1 year ago

“I paced a rather large order with wonderland models.i was pleased with how fast my order was confirmed and the massive selection they have to offer. I chose the next working delay delivery however it was about 6 days before I actually received the order due to some things being out of stock after I had placed the order which was quite frustrating really. I was offered a refund for the missing items which was processed very quick.i assumed it would be only another day until I received my order but it missed the collection so it was due to come a day later on a Friday but for some reason which I wasn't informed of it had missed the collection again so it wasn't until today I received it. Basically if you are placing an order above £70 the postage defaults to £8 for shipping so it's up to you weather you select next day. I had some really good solid communication with the team and they replied to emails very quickly which is much appreciated.”

Helpful Report

Posted 1 year ago

All parcels despatched by DPD are sent on a next working day service which means that if they are shipped on a Friday they are delivered on a Monday weather permitting. Thanks for your underdstanding.

Posted 1 year ago

“Whilst the cap guns look good and feel weighty, the release mechanism of the expended 8 cap is awful. Have to get a tool and dig them out. Another model it has one smooth area for grabbing the used caps and putting new ones in. Just a shame as the rest of it is good. But its main function is slowed because it doesn’t have easy access to remove spent caps.”

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Posted 1 year ago

“I’m happy with the product and the price but I paid the extra for next day delivery (Because I needed them the next day!) I ordered well before the 2pm deadline for this and didn’t get the shipping confirmation email until the next day and was then fobbed off with courier must’ve had a break down, I know I’d have got the shipping confirmation email as soon as the label was created because that’s how it works with all of my customers when I create shipping labels, so probably won’t use this company again due to unreliable shipping times.”

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Posted 1 year ago

Apologies for the slight delay caused by an issue at the DPD depot. Your parcel was sent on a next day service as you can see from the parcel tracking. Apologies once more for any inconvenience caused.

Posted 1 year ago

“very poorhome (residental) delivery service by DPD”

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Posted 1 year ago

I can see that your parcel was successfully delivered to you today. Thanks for your patience and understanding.

Posted 1 year ago

“actually i was a bit surprised and disappointed - not with the quality of the models which is good - but t they were a) assembled and b) already painted. This wasnt made clear and I wanted them unassembled and unpainted so i could make the models i wanted as part of a group of different dragons ( I have already made and painted 6 models in specific shades etc) in support of my Sci-fantasy trilogy ‘The Loud Mountain’ Pity”

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Posted 1 year ago

Hi Neil All the Papo and Schleich figures are ready assembled and always have been. Sorry that you did not realise this.

Posted 1 year ago

“Prompt service from yourselves but am still awaiting delivery it was attempted on Friday to the wrong place they will try again tomorrow. 😀”

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Posted 1 year ago

“Twice I have ordered from wonderland both times the item was not in stock, in spite of what website said! When item was in stock it was delivered fairly quickly.”

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Posted 1 year ago

“I paid extra for next day delvery and the goods arrived the day after the next day. Furthermore, the courier left them outside the front door without trying to get the attention of anyone at home. Poor all round.”

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Posted 1 year ago

“I have only just received the product and will review once in use (this afternoon probably!). Delivery was first class...8 minutes earlier then they promised.”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 5,761 reviews