Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,146 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 6,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was expecting a next day delivery I.e Friday. However by the following Tuesday nothing had arrived. Followed up by e-mail to find one item was out of stock and was awaiting delivery. I would have hoped Wonderland Models had informed me of the delay.”

Helpful Report

Posted 2 years ago

Hi Richard, Please accept our sincere apologies for not informing you of an issue with one of the items that you had ordered with us. It was expected back into stock the day after your order was received. Unfortunately our supplier has had a few delays with incoming containers that caused the slight delay and we weren't advised of this issue at the time. We would of advised you had we known and apologise for not telling you. I hope you are enjoying your purchase. Stay safe and well. KInd regards, James.

Posted 2 years ago

“We can’t put it together. The instructions are not very good. I’m hoping someone else can just be a genius and build it without the instructions. Maybe it’s just me. But once it is built it will be a good bike.”

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Posted 2 years ago

Hi Brad we sell loads of these Maisto diecast model bikes and have never had any complaints abpout the build quality. Generally they go together very well.

Posted 2 years ago

“I have bought Schleich animals from here twice before and never had any problems which was great until my most recent order when one of the horses has a broken tail and two broken legs and I messaged right away to tell them and so far be not heard anything back”

Helpful Report

Posted 2 years ago

Hi Hayley we have no record of receiving an email from you regarding this issue. Please send an email to mailorder@wonderlandmodels.com with your order number and we will resolve by return.

Posted 2 years ago

“Still waiting for the parts!!!”

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Posted 2 years ago

“No Comment to make.”

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Posted 2 years ago

“Easy to order and quick delivery. Unfortunately, one of the pictures of the item purchased was mis-leading as it showed the mobile vet van coming with a trailer which it does not. I could have bought it elsewhere at at better price.”

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Posted 2 years ago

“No problems with kits although one box was ripped but delivery costs and times were very disappointing. £13.99 and over ten days wait between order and dispatch date. Sorry we won’t order from you again for these reasons.”

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Posted 2 years ago

“This zoo was bought for my three year old animal mad grandson he loved it only problem was when he moved things around in it,it kept collapsing the outer sides should be glued together to make it more sturdy”

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Posted 2 years ago

“Great choice of products. Ordered a blue car , was sent yellow. Apparently it stated that in small print. Would have rather not been sent one of the blue not available as had to return at my own cost and still not been refunded. Tried calling to discuss but was told - it says it in small print. With a child with autism , I needed the blue. And was now out of pocket . Not massively happy”

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Posted 2 years ago

“Boxes arrived damaged, through postal system (poorly packaged though). Bit disappointing, won’t know if contents is OK until Christmas morning...”

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Posted 3 years ago

Sorry to hear of the problem. Was the outer parcel damaged and did you sign for the parcel as damaged. Can you let us have an image of the parcel and the damage to the contents. Please e-mail these directly to us at mailorder@wonderlandmodels.com

Posted 3 years ago

“Items arrived quickly, and well packaged, descriptions need to be clearer,”

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Posted 3 years ago

Thanks for the review Christine.

Posted 3 years ago

“The postage and packing is extremely high at £7.95 for some animal figurines. Also unacceptable - a tatty box filled with tiny bits of shredded paper that end up everywhere. Can't even claim to be eco-friendly as the animals themselves were wrapped in bubble wrap, but not secured so they slipped out. The Schleich and Papo figures have come in sealed plastic bags from other retailers, but none of these were, so everything was covered in bits of dust and scraps of paper. On the plus side, delivery was really fast and they had some figures I wasn't able to get elsewhere.”

Helpful Report

Posted 3 years ago

Thank you for the review. Your order was for just under £100 of animal figures and given that value we have to send the parcel by courier for a cost of £7.99. When packing these animals, our main concern is to ensure they arrive undamaged by the rigours of transit and we tend to err on the side of caution and perhaps do overpack them on occasions.

Posted 3 years ago

“I've been a customer of WLM for well over 15 years now and generally, they do well. My only gripe with them for a long time was their website didn't reflect their stocks. Too many times I would place an order only to get an email a short while later saying something wasn't in stock. Usually, they would ask if I wanted the rest of the order shipped with the OOS item shipped later or to change the order. A year or so back when they revamped their website it seemed to reflect OOS items, which was great. Except it didn't on a recent order, an item was still OOS, and what made it worse this time is I wasn't told about it until I queried dispatch of my order. The item did eventually come into stock, but I didn't even get offered a discount or refund on the Next Day Delivery service I paid for (£8). Also in recent years, I have noticed quite a large jump in pricing, which seems to be some way above the market average increase. I will still probably use them again, but only as a last resort/hard to find item sadly.”

Helpful Report

Posted 3 years ago

Mr Sibthorp, Thank you for your review. We do try to keep our stock information up to date but it is not always possible at this very busy time of year. Sorry about the delay in despatch but given the size and value of the order plus the fact that you ordered a spray paint means that your parcel had to go by courier at a cost of £7.99. We try to keep our prices competitive but as you will be aware prices have risen greatly due to many factors including Brexit, the rising prices of fuel etc and this has affected kit prices considerably and our prices have to rise in line with the increased costs.

Posted 3 years ago

“Wanted kit for begining of half term, arrived near end of half term.”

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Posted 3 years ago

Thanks for the review and apologies for the slight delay in sending your order while we waited for a restock from our supplier. Enjoy your model.

Posted 3 years ago

“The service was good and efficient at the beginning. However the parcel had the wrong address on it which meant it took us a week to get it.”

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Posted 3 years ago

Apologies for the delay but glad you have now received your parcel.

Posted 3 years ago

“Postage is very expensive”

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Posted 3 years ago

Dave all our parcels are currently send on a UK mainland next day delivery service which means that your order is with you as fast as possible but unfortunately this is slightly more expensive. Your order was delivered 24 hours after it was placed. Thanks for your understanding.

Posted 3 years ago

“We have only had the car for 1 week and it’s been fantastic. One issue has been the battery pack which has a wire come loose which appears to need soldering. I have looked to replace it. Otherwise rating would be a 4/5.”

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Posted 3 years ago

Thanks for the excellent review it really is much appreciated.

Posted 3 years ago

“postal via Royal Mail very slow”

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Posted 3 years ago

Eric you placed your order at 9pm on Sunday 9th October when we were closed. We despatched your order when we reopened the following day on Monday and it was delivered by DPD at 2pm Tuesday 11th October as it was sent on a next day service. Glad to be of service!

Posted 3 years ago

“Ordered paints and paid for fast delivery. However you were waiting for fulfillment of product. Therefore I recieved paints later than expected but still paid for fast delivery. If your awaiting fulfillment and my ordered delayed why am I paying for fast delivery. Does it state on your Web site that if your awaiting fulfillment delivery is fast from the time you recieve product and my expectation that I should be getting delivery 24 hours after placing order.”

Helpful Report

Posted 3 years ago

Mr Hartley, Sorry for the delay but we were temporarily out of stock of one paint and restock took longer than expected. We should have contacted you to discuss the possible options for resolving the issue and I want to apologise for our failure to do so.

Posted 3 years ago

“Very helpful on the phone with stock and order queries on previous orders. Not the fastest on sending out orders. Waited nearly a week this time and have had no communication on order update, out of stock or dispatch notice. Still not received.”

Helpful Report

Posted 3 years ago

Martin your parcel for this order was delivered on the 7th September and the courier DPD will have provided you with both a text and email confirming this.

Posted 3 years ago

Wonderland Models is rated 4.9 based on 6,146 reviews