Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,406 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 5,406 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 12th May 2025

Andrew Broom

Wonderland Models 5 star review on 12th April 2025

Lesley McGregor

Wonderland Models 5 star review on 24th March 2025

Ian Divine

Wonderland Models 5 star review on 23rd March 2025

Steve Glasper

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boxes arrived damaged, through postal system (poorly packaged though). Bit disappointing, won’t know if contents is OK until Christmas morning...”

Helpful Report

Posted 2 years ago

Sorry to hear of the problem. Was the outer parcel damaged and did you sign for the parcel as damaged. Can you let us have an image of the parcel and the damage to the contents. Please e-mail these directly to us at mailorder@wonderlandmodels.com

Posted 2 years ago

“Items arrived quickly, and well packaged, descriptions need to be clearer,”

Helpful Report

Posted 2 years ago

Thanks for the review Christine.

Posted 2 years ago

“The postage and packing is extremely high at £7.95 for some animal figurines. Also unacceptable - a tatty box filled with tiny bits of shredded paper that end up everywhere. Can't even claim to be eco-friendly as the animals themselves were wrapped in bubble wrap, but not secured so they slipped out. The Schleich and Papo figures have come in sealed plastic bags from other retailers, but none of these were, so everything was covered in bits of dust and scraps of paper. On the plus side, delivery was really fast and they had some figures I wasn't able to get elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for the review. Your order was for just under £100 of animal figures and given that value we have to send the parcel by courier for a cost of £7.99. When packing these animals, our main concern is to ensure they arrive undamaged by the rigours of transit and we tend to err on the side of caution and perhaps do overpack them on occasions.

Posted 2 years ago

“I've been a customer of WLM for well over 15 years now and generally, they do well. My only gripe with them for a long time was their website didn't reflect their stocks. Too many times I would place an order only to get an email a short while later saying something wasn't in stock. Usually, they would ask if I wanted the rest of the order shipped with the OOS item shipped later or to change the order. A year or so back when they revamped their website it seemed to reflect OOS items, which was great. Except it didn't on a recent order, an item was still OOS, and what made it worse this time is I wasn't told about it until I queried dispatch of my order. The item did eventually come into stock, but I didn't even get offered a discount or refund on the Next Day Delivery service I paid for (£8). Also in recent years, I have noticed quite a large jump in pricing, which seems to be some way above the market average increase. I will still probably use them again, but only as a last resort/hard to find item sadly.”

Helpful Report

Posted 2 years ago

Mr Sibthorp, Thank you for your review. We do try to keep our stock information up to date but it is not always possible at this very busy time of year. Sorry about the delay in despatch but given the size and value of the order plus the fact that you ordered a spray paint means that your parcel had to go by courier at a cost of £7.99. We try to keep our prices competitive but as you will be aware prices have risen greatly due to many factors including Brexit, the rising prices of fuel etc and this has affected kit prices considerably and our prices have to rise in line with the increased costs.

Posted 2 years ago

“Wanted kit for begining of half term, arrived near end of half term.”

Helpful Report

Posted 2 years ago

Thanks for the review and apologies for the slight delay in sending your order while we waited for a restock from our supplier. Enjoy your model.

Posted 2 years ago

“The service was good and efficient at the beginning. However the parcel had the wrong address on it which meant it took us a week to get it.”

Helpful Report

Posted 2 years ago

Apologies for the delay but glad you have now received your parcel.

Posted 2 years ago

“Postage is very expensive”

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Posted 2 years ago

Dave all our parcels are currently send on a UK mainland next day delivery service which means that your order is with you as fast as possible but unfortunately this is slightly more expensive. Your order was delivered 24 hours after it was placed. Thanks for your understanding.

Posted 2 years ago

“We have only had the car for 1 week and it’s been fantastic. One issue has been the battery pack which has a wire come loose which appears to need soldering. I have looked to replace it. Otherwise rating would be a 4/5.”

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Posted 2 years ago

Thanks for the excellent review it really is much appreciated.

Posted 2 years ago

“postal via Royal Mail very slow”

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Posted 2 years ago

Eric you placed your order at 9pm on Sunday 9th October when we were closed. We despatched your order when we reopened the following day on Monday and it was delivered by DPD at 2pm Tuesday 11th October as it was sent on a next day service. Glad to be of service!

Posted 2 years ago

“Ordered paints and paid for fast delivery. However you were waiting for fulfillment of product. Therefore I recieved paints later than expected but still paid for fast delivery. If your awaiting fulfillment and my ordered delayed why am I paying for fast delivery. Does it state on your Web site that if your awaiting fulfillment delivery is fast from the time you recieve product and my expectation that I should be getting delivery 24 hours after placing order.”

Helpful Report

Posted 2 years ago

Mr Hartley, Sorry for the delay but we were temporarily out of stock of one paint and restock took longer than expected. We should have contacted you to discuss the possible options for resolving the issue and I want to apologise for our failure to do so.

Posted 2 years ago

“Very helpful on the phone with stock and order queries on previous orders. Not the fastest on sending out orders. Waited nearly a week this time and have had no communication on order update, out of stock or dispatch notice. Still not received.”

Helpful Report

Posted 2 years ago

Martin your parcel for this order was delivered on the 7th September and the courier DPD will have provided you with both a text and email confirming this.

Posted 2 years ago

“My order eventually turned up 8 days after ordering, minus 2 items ( the ones that I really needed) was not informed of this until the day before delivery. I understand that stock runs out but why not update your web site to unavailable or send an e-mail if I had been informed of the shortage could have gone elsewhere straight away instead of waiting 7 days. On arrival the packaging was very poor and one of the boxes inside was crushed at the corner, luckily no damage to model parts. Think a little more attention to communication and packaging, is needed.”

Helpful Report

Posted 2 years ago

Apologies for the delay in telling you that two of the models were not available Stephen but it took a few days to get this update from our supplier. Glad to hear that the other models arrived safely. Stay safe and build models.

Posted 2 years ago

“Took me a complete afternoon to order paints, site kept going down plus adding items to the cart did not always work. Order placed on 2/4/22 extra paid for NEXT DAY delivery (3/4/22) arrived Lunchtime 4/4/22 so wasted £7.99. I will look elsewhere next time.”

Helpful Report

Posted 2 years ago

Hi, our cut-off for next-day delivery is 2 pm as stated on our website - https://www.wonderlandmodels.com/shipping-returns/. As your order was placed after the cut-off time, your order was collected by the courier the following day and delivered to you the day after.

Posted 2 years ago

“Arrival time of purchased kit model very good. However, packaging crumpled at one end with damaged caused to kit box. As bought as a gift not ideal. Sure fault lies with courrier, not Wonderland.”

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Posted 2 years ago

Thank you for your review and feed back Alan.

Posted 2 years ago

“Normally cannot fault them but this time purchased next day delivery and it took a week to arrive to me but otherwise love the place great model store”

Helpful Report

Posted 2 years ago

Thanks for the review James. Apologies your order took longer to get to you than expected.

Posted 2 years ago

“Company, cant fault them. Absolutely amazing service and such an easy quick delivery process.”

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Posted 2 years ago

Thank you for your kind comments

Posted 2 years ago

“Sent wrong item”

Helpful Report

Posted 2 years ago

Sorry about our error. We have received the incorrect item you sent back and refunded you for the return costs. The replacement parcel is on its way to you.

Posted 2 years ago

“Was charged for next day delivery and took 5 days for delivery! Otherwise good.”

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Posted 2 years ago

thank you for the review Hamish, sorry for the delay in geting your order to you

Posted 2 years ago

Wonderland Models is rated 4.9 based on 5,406 reviews