Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,760 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived late customer contact centre not overly helpful surprising response”

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Posted 3 days ago

Paul Did you contact the DPD Customer Service department to reschedule your delivery? Were they not helpful?

Posted 3 days ago

“Refer to my email about description and reality”

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Posted 3 days ago

Many thanks for your recent review. This boxed set is made up by us as an add on product to go with any Papo Castle purchases. It is not listed as a Professionally Art worked box set but merely Deluxe in reference to the extra figures supplied in the packaging. We are sorry if you feel misled by what the description was listed as and what you got in your online order. This product has been sold like this for many years now without any previous complaints.

Posted 3 days ago

“The gun is ok. But there are no bangs from the caps at all. Happy boy, then sad boy as there were no bangs.”

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Posted 1 month ago

“THE 12 SHOT GERMAN CAP GUN IS ABSOLUTE RUBBISH. NONE OF THE CAPS WORK. WHAT A WASTE OF MONEY”

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Posted 3 months ago

Sorry to hear of the problem. Modern regulations limit the amount of the "explosive" in each cap so they do not make as much noise as they did before. Please e-mail us at mailorder@wonderlandmodels.com with full details of the issue and we will see how we can help you

Posted 3 months ago

“Bought 2 cap guns to use at a 1930s murder weekend. One broken after pulling the trigger. The other was fine. Not overly happy with the quality.”

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Posted 4 months ago

“I have purchased a number of items from Wonderland Models and have never had any problems till this order. As we speak I have an order that has been delayed. It should come this week. That's not a problem as they conntacted me about it. As it was delayed I rang Wonderland and asked I could order some masking fluid and have it shipped with the outstanding order. The gentleman I spoke to told me to order it using the online form using the comment box to say to add it to the order and I would not be charged postage. Unfortunately no one read the comments box so I ended up getting charged postage which was more expensive then the item ordered. Poor service on this occasion unfortunately.”

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Posted 5 months ago

“I have not received my order yet not delivered”

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Posted 5 months ago

“Never received my irder”

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Posted 6 months ago

“I have still to receive my order, although DPD said it had been delvered.”

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Posted 7 months ago

“Poorly packaged, such that the box is ruined. It was supposed to be a gift. Shoddy for a £150 item.”

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Posted 7 months ago

“Although my initial dealings with Wonderland were very, DPD did not deliver the goods but claimed that they had.”

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Posted 10 months ago

“Usually excellent but let down this time by DPD who deliver around here when they feel like it. Two stars for the good intentions and quick response to the order but since I have not yet received the goods, I can’t be more positive. £4.99 seems a steep delivery charge for DPD’s service but it’s only money…”

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Posted 10 months ago

“I can't rate anything at the moment as I have not received my order yet but when I do hopefully receive it I will leave a review. So far I've not been updated when delivery will be but I did pay extra for delivery that should have been Monday 8th but I am still waiting.”

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Posted 10 months ago

Hi Philippa. Your order is out for delivery today. We use a next working day service from DPD, and orders dispatched over the weekend are generally delivered on the Tuesday, although DPD do endeavour to deliver sooner if they can.

Posted 10 months ago

“I have no issue at all with Wonderland Models, as their on-line ordering is very quick and efficient, with a speedy turn-around time. However, their choice of DPD as their courier lets them down badly. My oder was due for delivery on a Friday evening. I received notification around the time the delivery was due that my items were being returned to the DPD depot and wouldn't be delivered until the Monday. This is not the 1st time that I have had this situation with the same DPD courier. He either is being overloaded and cannot complete the drops on his manifest, or when it gets to a certain point in the day, he decides that he isn't going to deliver any more items. As I say, no reflection on Wonderland, but if the courier can't or won't deliver on the promised date, a serious conversation is required with DPD.”

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Posted 11 months ago

On behalf of Wonderland Models and DPD apologies for the late delivery of your parcel Jim. However glad to see that it finally arrived with you safely yesterday afternoon.

Posted 11 months ago

“Very good web site and service. Fast delivery. good price.”

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Posted 1 year ago

“recently bought matchstick model. The matchsticks were loose (normaly in plastic bag) in the box and very poor quality matchsticks.”

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Posted 1 year ago

Sorry to hear of the problem. Boxes from that manufacturer are usually sealed to protect the contents. What was the problem with the quality of the matchstick? If you can send a reply directly to us by e-mail to info@wonderlandmodels.com we will pass your concerns on to the supplier.

Posted 1 year ago

“My order turned up quickly but the box was damaged and equally some of the contents so not that impressed”

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Posted 1 year ago

“Order was posted out despite asking to collect, and was missing an item when arrived.”

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Posted 1 year ago

“Can't review as my package still hasn't arrived”

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Posted 1 year ago

Mr Perkins - sorry for the delay here - we have your e-mail message and will reply to that

Posted 1 year ago

“Received the items I ordered a day late after paying for next day though I must admit I did order it a little late in the day still next day was accepted also in with my order was 4 very old aviation magazines which I was told was a free gift !! Strange as I was not given a choice and they will go straight into ‘my’ recycling. Also to note the total weight of the magazines was just about twice that of the items I ordered which makes me question the shipping charges I will probably not be ordering from this company”

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Posted 1 year ago

Mr Gallimore, To qualify for next working day delivery we have to receive the order by 2:00pm as is clearly stated on our website. I have checked our records and you placed the order at 11:20pm on the 8th, over 9 hours after the deadline and 6 hours after we close for business. We despatched the parcel on the 9th and you received it next working day, the 10th. As regards the magazines, as I explained in my e-mail a few days ago, we acquired these as part of a huge collection of unbuilt plastic model kits and we decided to give our customers a little bonus by including a few magazines in each parcel. We are charged a flat fee by our couriers for each parcel we send and the presence of the magazines had no effect on the shipping charge you paid.

Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,760 reviews