Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,108 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 6,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 17th December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poorly packaged, such that the box is ruined. It was supposed to be a gift. Shoddy for a £150 item.”

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Posted 2 weeks ago

“Although my initial dealings with Wonderland were very, DPD did not deliver the goods but claimed that they had.”

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Posted 3 months ago

“Usually excellent but let down this time by DPD who deliver around here when they feel like it. Two stars for the good intentions and quick response to the order but since I have not yet received the goods, I can’t be more positive. £4.99 seems a steep delivery charge for DPD’s service but it’s only money…”

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Posted 3 months ago

“I can't rate anything at the moment as I have not received my order yet but when I do hopefully receive it I will leave a review. So far I've not been updated when delivery will be but I did pay extra for delivery that should have been Monday 8th but I am still waiting.”

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Posted 3 months ago

Hi Philippa. Your order is out for delivery today. We use a next working day service from DPD, and orders dispatched over the weekend are generally delivered on the Tuesday, although DPD do endeavour to deliver sooner if they can.

Posted 3 months ago

“I have no issue at all with Wonderland Models, as their on-line ordering is very quick and efficient, with a speedy turn-around time. However, their choice of DPD as their courier lets them down badly. My oder was due for delivery on a Friday evening. I received notification around the time the delivery was due that my items were being returned to the DPD depot and wouldn't be delivered until the Monday. This is not the 1st time that I have had this situation with the same DPD courier. He either is being overloaded and cannot complete the drops on his manifest, or when it gets to a certain point in the day, he decides that he isn't going to deliver any more items. As I say, no reflection on Wonderland, but if the courier can't or won't deliver on the promised date, a serious conversation is required with DPD.”

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Posted 4 months ago

On behalf of Wonderland Models and DPD apologies for the late delivery of your parcel Jim. However glad to see that it finally arrived with you safely yesterday afternoon.

Posted 4 months ago

“Very good web site and service. Fast delivery. good price.”

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Posted 5 months ago

“recently bought matchstick model. The matchsticks were loose (normaly in plastic bag) in the box and very poor quality matchsticks.”

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Posted 6 months ago

Sorry to hear of the problem. Boxes from that manufacturer are usually sealed to protect the contents. What was the problem with the quality of the matchstick? If you can send a reply directly to us by e-mail to info@wonderlandmodels.com we will pass your concerns on to the supplier.

Posted 6 months ago

“My order turned up quickly but the box was damaged and equally some of the contents so not that impressed”

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Posted 7 months ago

“Order was posted out despite asking to collect, and was missing an item when arrived.”

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Posted 9 months ago

“Can't review as my package still hasn't arrived”

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Posted 11 months ago

Mr Perkins - sorry for the delay here - we have your e-mail message and will reply to that

Posted 11 months ago

“Received the items I ordered a day late after paying for next day though I must admit I did order it a little late in the day still next day was accepted also in with my order was 4 very old aviation magazines which I was told was a free gift !! Strange as I was not given a choice and they will go straight into ‘my’ recycling. Also to note the total weight of the magazines was just about twice that of the items I ordered which makes me question the shipping charges I will probably not be ordering from this company”

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Posted 11 months ago

Mr Gallimore, To qualify for next working day delivery we have to receive the order by 2:00pm as is clearly stated on our website. I have checked our records and you placed the order at 11:20pm on the 8th, over 9 hours after the deadline and 6 hours after we close for business. We despatched the parcel on the 9th and you received it next working day, the 10th. As regards the magazines, as I explained in my e-mail a few days ago, we acquired these as part of a huge collection of unbuilt plastic model kits and we decided to give our customers a little bonus by including a few magazines in each parcel. We are charged a flat fee by our couriers for each parcel we send and the presence of the magazines had no effect on the shipping charge you paid.

Posted 11 months ago

“Paid for overnight delivery. Bought it late Monday but did not expect it to be sent out the same day. It was sent out Tuesday. I needed a Wednesday delivery as I was meeting an old friend who was visiting that night and it was a present for him. It arrived Thursday. Not good enough.”

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Posted 1 year ago

“It's a pity my experience in your store was so poor. My impression was your staff have other things they would rather do than interact with customers. Might have spent more £ in shop but it's pretty much unwelcoming.”

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Posted 1 year ago

“I ordered two items requiring dpd delivery. I placed the order Tuesday evening with next day delivery knowing it would not be processed until Wednesday. Exspecting my order on Thursday. It was delivered friday afternoon. That according to your web site is normal delivery. So why did I pay extra?”

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Posted 1 year ago

Keith, I have checked the details of the order and you ordered a spray paint. Due to postal restrictions this has to be sent by courier and the minimum cost of that service is £7.99

Posted 1 year ago

“Delivery excellent: However very poor hull fitting most likely have to bin model”

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Posted 1 year ago

“Sorry ordered an item next day delivery still waiting”

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Posted 1 year ago

“3 days advised of dispatch and still no connection or email regarding delivery via DPD, your chice of shipping partner.”

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Posted 1 year ago

I see that your parcels have now been successfully delivered. Thanks for your patience and understanding.

Posted 1 year ago

“not pleased that a model claimed to be wooden is made of plastic -the frame thier is no need for it to be plastic --surely ????”

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Posted 1 year ago

Mr Tapper - sorry for any confusion here. I have checked the website entry for the kit and this states it is a mixture of plastic and wood "The Billing Boats kit of the Waveney Class Lifeboat features an ABS plastic hull and superstructure with plastic fittings, mast in ramin wood and rigging cord."

Posted 1 year ago

“Said parts were in stock but clearly they weren’t as took weeks to arrive. Packaging good and parts as described but wanted quickly otherwise would have brought for cheaper elsewhere”

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Posted 1 year ago

“Paid for next day delivery but took 4 days to come”

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Posted 1 year ago

Your parcel was collected from us on Friday 26th January and delivery to you the following day Friday 27th January.

Posted 1 year ago

Wonderland Models is rated 4.9 based on 6,108 reviews