Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,782 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,782 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 9th October 2025

Wonderland Models 5 star review on 12th April 2025

Lesley McGregor

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD lost my order but wonderland models sorted out a replacement order very quickly excellent customer service no hesitation in continuing to use wonderland models 👍”

Helpful Report

Posted 8 months ago

“Ordered on a Saturday afternoon and recieved a call extremely soon after to advise there was a delay on the product ordered but was offered an alternative. Went with the alternative which was delivered the following Monday. Product was very well packaged and damage free. Great service and super fast delivery.”

Helpful Report

Posted 8 months ago

“My purchase arrived in good time quicker than was expected, well packaged at a good price. Will definitely use them again as its difficult to make it to the shop.”

Helpful Report

Posted 8 months ago

“Many thanks. My order arrived a day early but was kept upto date on every part of the delivery, everything I ordered was complete and arrived in very good condition.”

Helpful Report

Posted 8 months ago

“Ordered some model paints - arrived a day earlier than expected in great packaging. All as ordered. Very satisfied.”

Helpful Report

Posted 8 months ago

“Most exelent service thanks”

Helpful Report

Posted 8 months ago

“Easy to order , plenty of choice and the price is good too . Fast delivery and very well packaged .”

Helpful Report

Posted 8 months ago

“In a word the best model shop ever.Totally excellent and exceptional service.Knowledgeable staff of the highest calibre.I live in London but when in Scotland I always visit.I am 64 and believe you me I have seen dozens of model shops come and go but Wonderland is the best.Unfortunately I have one criticism they should be based in London the best city in the world.”

Helpful Report

Posted 8 months ago

“A great place to visit if you are a modelling fan living in, or just, visiting Edinburgh. This has been my 'go to' model shop in Scotland for over 30 years now and although, these days, I only manage one or two visits every 6 months or so, the welcome and friendliness of Ian, the proprietor and his staff is what makes this shop so special. They host an amazing stock of plastic kits, paints and finishing products but also cater for those interested in R/C models, railways, Scalectrix, Lego and a whole lot more. I almost always manage to pick up a bargain or two through their regular offers or sales too. A great experience”

Helpful Report

Posted 8 months ago

“Ordering online was excellent, with a good range of products available in all departments. Delivery was speedy and the goods arrived in very good condition thanks to careful packaging and an efficient carrier. I am totally happy with the service from wonderland.”

Helpful Report

Posted 8 months ago

“Great customer service and communication. Swift delivery with well packed items. I will definitely be using Wonderland Models for supplies in the future !!!”

Helpful Report

Posted 8 months ago

“excellent company ordered from them multiple times and always happy with products/price and service”

Helpful Report

Posted 8 months ago

“I really like using your store, you have absolutely everything I need for my hobby needs, your staff are great as well (particular credit to Paul and a guy with a beard (didn’t catch his name) who were extremely helpful and friendly)), your staff really do go above and beyond and understand the products on sale very very well. One minor criticism of your store, it might be worth looking into stocking higher end brushes, I bought Winsor and newton series 7 brushes at the Edinburgh art store which are (in my view) the gold standard for miniature painting and I am not alone in this view, you might want to consider stocking these as I am certain they would be a good seller.”

Helpful Report

Posted 8 months ago

“Great quality models at a very decent price and with great service. Thanks”

Helpful Report

Posted 8 months ago

“Always get excellent all round service from Wonderland Models. Well packed items, quickly dispatched and notifications at each stage of dispatch to delivery. Highly recommend purchasing from Wonderland Models. Keep our Models shops going! *****”

Helpful Report

Posted 8 months ago

“Very impressed with the service.”

Helpful Report

Posted 8 months ago

“Fab purchase, arrived on time, well packaged with no damage. Thanks”

Helpful Report

Posted 8 months ago

“5 star. One item out of stock was substituted without fuss and importantly, I was kept up to date and did not effect prompt delivery. As an aside, some old model magazines were repurposed as packaging. Much more interesting than bubble wrap.”

Helpful Report

Posted 8 months ago

“Absolutely brilliant, from customer services through to delivery. Will definitely be buying more items from these guys!! 10/10.”

Helpful Report

Posted 8 months ago

“Excellent website , great customer service. recieved the order next day.”

Helpful Report

Posted 8 months ago

Wonderland Models is rated 4.9 based on 5,782 reviews