Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,808 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the Black jack Euro fighter, Came in good time, Easy to use web site. Not made the model yet it looks good.”

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Posted 3 years ago

Thanks for the excellent review William.

Posted 3 years ago

“Excellent service. One item was not available, unfortunately, but I received a phone call from the company to explain my options - great customer service! The model I received was of excellent quality.”

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Posted 3 years ago

Thnaks for your favourable comments

Posted 3 years ago

“Was happy with the communication I received as there was a slight delay on one of the models I had ordered, The one issue I had is I ordered a revel hand drill which they hadn't had in stock but was offered a model craft pin vise drill instead which I find is very poorly made. None of the drill pieces stay held in which is snnoting but not worth the hassle in sending back. Again happy with the majority of my order and they helped where the can.”

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Posted 4 years ago

John, sorry to hear of the issue with the pin vice. We have sold these for many years and have no reports of any problems with them. I phoned you this morning and left a message. Please get in touch and we should be able to resolve the issue.

Posted 3 years ago

“Great service, prompt delivery, now only waiting for my son to build the boat for my birthday”

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Posted 4 years ago

Thanks for the favourable review and we hope you enjoy the completed Prince of Wales model

Posted 4 years ago

“I found the process of purchasing from Wonderland Models was dealt with efficiency and politely, I would shop from them again.”

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Posted 4 years ago

Thank you for the kind review and the 4 stars Clive.

Posted 4 years ago

“I bought a Carson Beatle RC car and was very pleased with the speed and communication of the process. The box was well packed/protected and delivered quickly. Good service. Lots of deals to be had which is great but I’d like to see more “complete package” options for kits as I am a total novice and would like to buy a kit to build with my kid.”

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Posted 4 years ago

Thanks very much for the great review.

Posted 4 years ago

“Cheaper as many of the supplies I have used before, the items were well packed and survived the journey Only draw back is I paid £4.50 for postage it took over a week to get to me, if it was next day or even 2 day delivery as its only 90 miles from me I would have given 5 stars”

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Posted 4 years ago

thank you for the review Peter

Posted 4 years ago

“Excellent service. Great range of products”

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Posted 4 years ago

thank you for the kind review James

Posted 4 years ago

“Excellent service, order delivered in 24hours. Only problem I found was with the new web site, not easy to navigate.”

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Posted 4 years ago

Thanks for the great review Roger.

Posted 4 years ago

“Good, efficient service.”

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Posted 4 years ago

John, thanks for the positive review

Posted 4 years ago

“The order and delivery went through smoothly. Bit disappointed that the website showed unavailable products so I had to cancel a couple of items from my original list.”

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Posted 4 years ago

Thanks for the great review.

Posted 4 years ago

“delivery took a long time”

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Posted 4 years ago

Adam if you send us an email to mailorder@wonderlandmodels.com we can provide you with an update for your parcel. Thanks for your patience and understanding.

Posted 4 years ago

“Model arrived in time in good packaging. My dad was very pleased. However it was a bit much for delivery to Northern Ireland (nearly twice the price as delivery in Scotland).”

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Posted 4 years ago

Thank you for the feed back, and for the 4 star review.

Posted 4 years ago

“Efficient service with good communication at all stages. I think you should be aware that the external box that the model arrived in was extremely battered on arrival. Fortunately, the packing around the inner box seems to have been sufficient to result in the inner box only being slightly dented. The item is a present so it has not yet been opened and fully checked.”

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Posted 4 years ago

Andrew, thanks for the favourable review. Sorry about the damage to the packaging while it was in the hands of the couriers - if there is any damage to the goods please let us know as soon as possible.

Posted 4 years ago

“Prompt service, reasonable prices and securely packaged. Used them several times with no problems.”

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Posted 4 years ago

Thank you for your kind words. We look forward to dealing with you again soon.

Posted 4 years ago

“I think your web page needs updating. The ordering process is a bit disorganised & offputting but once that's sorted everything is great Ie your phone call helped but should not have been necessary, delivery was very good & prompt. I think that if you clarify the meaning of '' CLICK & COLLECT & delivery would help a great deal I hope you can understand what I'm trying to say as it's hard to put into words! Cheers Ron Todd”

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Posted 4 years ago

Hi Ron, Thank you for your review, It's greatly appreciated. We are in the process of updating the website to make your experience easier from start to finish. The phone call was there to assist you to allow your order to get processed quicker. The issues are in hand and we hope will be sorted shortly. Have a great afternoon and thank you for ordering with us.

Posted 4 years ago

“The model is very good, but delivery is 1 star. I paid on tuesday for next day delivery, expected wed/thur but arrived Saturday. Delivery refund??”

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Posted 4 years ago

Thanks for your great review.

Posted 4 years ago

“They sent me what I ordered in pretty sharp order and the packaging was well up to the job so everything was in good condition. What more can anyone ask? I would use them again anytime.”

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Posted 4 years ago

Thanks very much for the excellent review.

Posted 4 years ago

“Zvezda 1/35 M4A3(76) this is the first time using this model maker .the build is going good but the instructions are in Russian mostly . This is not for first timers or new modellers. The service and delivery were wonderlands usual high quality and standards”

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Posted 4 years ago

Thanks for the great review.

Posted 4 years ago

“Paid for express delivery on Sunday Monday was a holiday , delivery on Wednesday, I should have only have been charged normal rate,!”

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Posted 4 years ago

Brian you ordered on Monday 2nd May which was a bank holiday with no courier collection unfortunately so your order was sent on Tuesday for delivery on Wednesday which was the next working day. Thanks for your patience and understanding.

Posted 4 years ago

Wonderland Models is rated 4.9 based on 6,808 reviews