Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,107 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 6,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 17th December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service with good communication at all stages. I think you should be aware that the external box that the model arrived in was extremely battered on arrival. Fortunately, the packing around the inner box seems to have been sufficient to result in the inner box only being slightly dented. The item is a present so it has not yet been opened and fully checked.”

Helpful Report

Posted 3 years ago

Andrew, thanks for the favourable review. Sorry about the damage to the packaging while it was in the hands of the couriers - if there is any damage to the goods please let us know as soon as possible.

Posted 3 years ago

“Prompt service, reasonable prices and securely packaged. Used them several times with no problems.”

Helpful Report

Posted 3 years ago

Thank you for your kind words. We look forward to dealing with you again soon.

Posted 3 years ago

“I think your web page needs updating. The ordering process is a bit disorganised & offputting but once that's sorted everything is great Ie your phone call helped but should not have been necessary, delivery was very good & prompt. I think that if you clarify the meaning of '' CLICK & COLLECT & delivery would help a great deal I hope you can understand what I'm trying to say as it's hard to put into words! Cheers Ron Todd”

Helpful Report

Posted 3 years ago

Hi Ron, Thank you for your review, It's greatly appreciated. We are in the process of updating the website to make your experience easier from start to finish. The phone call was there to assist you to allow your order to get processed quicker. The issues are in hand and we hope will be sorted shortly. Have a great afternoon and thank you for ordering with us.

Posted 3 years ago

“The model is very good, but delivery is 1 star. I paid on tuesday for next day delivery, expected wed/thur but arrived Saturday. Delivery refund??”

Helpful Report

Posted 3 years ago

Thanks for your great review.

Posted 3 years ago

“They sent me what I ordered in pretty sharp order and the packaging was well up to the job so everything was in good condition. What more can anyone ask? I would use them again anytime.”

Helpful Report

Posted 3 years ago

Thanks very much for the excellent review.

Posted 3 years ago

“Zvezda 1/35 M4A3(76) this is the first time using this model maker .the build is going good but the instructions are in Russian mostly . This is not for first timers or new modellers. The service and delivery were wonderlands usual high quality and standards”

Helpful Report

Posted 3 years ago

Thanks for the great review.

Posted 3 years ago

“Paid for express delivery on Sunday Monday was a holiday , delivery on Wednesday, I should have only have been charged normal rate,!”

Helpful Report

Posted 3 years ago

Brian you ordered on Monday 2nd May which was a bank holiday with no courier collection unfortunately so your order was sent on Tuesday for delivery on Wednesday which was the next working day. Thanks for your patience and understanding.

Posted 3 years ago

“Good quick response”

Helpful Report

Posted 3 years ago

Thanks for the excellent five star review.

Posted 3 years ago

“Service was prompt and efficient”

Helpful Report

Posted 3 years ago

Thanks for the great review.

Posted 3 years ago

Wonderland Models is rated 4.9 based on 6,107 reviews