Williamson's My Florist Reviews

Name: Williamson's My Florist
Address: Beechwood Nurseries, Beechwood Nurseries, Uphall
Rating: 4.79

4.8 Rating 4,872 Reviews

95 %

of reviewers recommend Williamson's My Florist

4.8

Based on 4,872 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

$Read Williamson\'s My Florist Reviews$

About Williamson's My Florist:

Williamson’s My Florist established in 1935, an award-winning 4th generation family florist and garden centre business. Sourcing and selecting the freshest flowers from around the world for you our valued customer. Williamson’s My Florist offer next and same day flower delivery UK wide so if you are celebrating a birthday anniversary or just because Williamsons My Florist are on hand ready to help. Send your thoughts and emotions through hand crafted fresh floral designs is simple, Trust Williamsons My Florist to hand deliver. “Delivered by hand straight to the heart“.

Visit Website

Phone:

01506811433

Email:

williamsons@myflorist.co.uk

Location:

Beechwood Nurseries,
Beechwood Nurseries
Uphall
EH52 6PA

Williamson's My Florist 5 star review on 6th May 2024

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was delighted with the service in your shop but on arrival at our Hotel I found out the flower I ordered was the wrong colour and that the flower was closed. I had asked for cream and green and got yellow and green. The Hotel reception cut some flowers from their display and made up 1 for my wife. This was not a great start to the weekend. I didn’t have time to complain at the time but I am doing so now.”

Helpful Report

Posted 5 years ago

“Flowers were beautiful but not impressed with delivery. Drop down menu for address kept changing address picked from Drive to Park. Flowers left at door instead of being delivered in person. Contact telephone number requested on order but not used. Would have to think seriously about using service again. Also flowers were not in hat box as advertised but in basket.”

Helpful Report

Posted 5 years ago

“Delivered on day meant. Flowers are expensive and delivery added on top of price even though only being delivered 2 miles away from shop.”

Helpful Report

Posted 5 years ago

$Read Williamson\'s My Florist Reviews$

Dear Katrina, Thank you for taking the time to submit your review. I am sorry that you felt that your gift chosen was expensive, we do pride ourselves in giving a large product and price range as you shall see from our offering, we do not include our delivery in our products as the delivery is worked on GPS coordinates creating consistency. I hope this helps explain a little about Williamson's offering but i would be delighted to hear from you in where we could improve at the point of sale to make sure the offering options are clear to our valued customers. You can contact me directly at jim@myflorist.co.uk Thank you again for your time taken to inform us of your thoughts when using our service.

Posted 5 years ago

“The girls in the shop inDunfermline couldn’t have been more helpful , and the flowers were delivered on time great. Only draw back was the flowers were extremely expensive as was the delivery charge for having them delivered am or pm .”

Helpful Report

Posted 5 years ago

“Initially the order delivered was not what was ordered which was obviously very frustrating but I understand mistakes can be made. Credit where credit is due the mistake was corrected within a few hours and they allowed my wife to keep the original incorrect order as well so she ended up with more flowers.”

Helpful Report

Posted 5 years ago

“They delivered when they said they would”

Helpful Report

Posted 5 years ago

“It was delivered on time to the funeral parlour. I thought it would have been a bigger spray as it cost me $120 aud, so a disappointment there.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your valued review and I am sorry you did not feel that the bouquet was not as large as you anticipated. We strive to purchase the the highest quality stems for our bouquets which are made by experienced florists.

Posted 6 years ago

“A bit disappointed with the bouquet that was sent to my sister for her birthday. It was not worth the price that I paid for it I could of got it from Tesco for £10 and your delivery charge £6 would make it £16.00 not what I paid. Very disappointed.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your valued review and I am sorry you did not feel that the bouquet was value for money. We strive to purchase the the highest quality stems for our bouquets which are made by experienced florists.

Posted 6 years ago

“Mothers day flowers were nice. Birthday flowers were very small and sparse however, poor value for money.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your email review, please accept my sincere apologies that you felt your last order was not value for money, I have looked into your order and its content, with a few variety changes it would have increased the visual size and would have perceived greater value. I therefore apologise that in this instance we used varieties that were more expensive subsequently reducing the volume and perceived value of your gift. I hope you can allow us to continue to serve you and at the point of ordering indicate to the handler our conversation or contact me directly so I can process your order adding value as a way of apology and build your trust in Williamsons as your floral supplier. Best Regards Jim Williamson

Posted 6 years ago

“Flowers were ok.. not what I expected for £30 looked more like £20 bunch....and I was charged 6.99 for deliver to somewhere that was literally 30 seconds from the shop which I find crazy. Not great value for money at all”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for taking the time to respond with your email review, please accept my sincere apologies that you had a disappointing experience, I have reviewed the flower documentation from your order and note the value was correct, regarding delivery this service is our standard delivery service cost and which is applied based on zones. As a valued customer to our family business I hope in the future you can bring yourself to use us again, if so please contact me directly so I can process your order adding value as a way of apology and build your trust in Williamsons as your floral supplier. Best Regards Jim.

Posted 6 years ago

“The Xmas sleigh - it was very good and lasted well into January. I ordered and paid for a large one having been shown at the shop the size I could expect. My first comment to the delivery person was 'Is that the large version?' Clearly he could not have been expected to know but concluded immediately that I received the smallest version!”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thank you for your valued review, the visual difference that identified the two sizes was 2 roses instead of one in the standard. Please accept my sincere apologies that you felt you had only received the standard size, if you require our services in the future please contact me directly (I will forward you on my contact details) so I can process your order adding value as a way of apology. Best Regards Jim Williamson

Posted 6 years ago

“I live in the US but have family in Edinburgh, so want a reliable florist to deliver for special occasions and have used Williamson's several times. I don't think the on-line system is very good. It doesn't remember addresses for people I've sent to. It also sends you to some other place for payment. Not very user friendly. But they've always delivered the right product at the right time, so I continue to choose them as a supplier.”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Thanks for highlighting your frustration with regards the address book. Whilst of little comfort to yourself at this time we have been discussing this functionality recently and intend to revisit (saving addresses was intentionally disabled). We also take on-board your comments regarding off-site payment.

Posted 6 years ago

“Your website is pitiful- couldn’t use address book to reorder”

Helpful Report

Posted 6 years ago

$Read Williamson\'s My Florist Reviews$

Hi Ann, thanks for highlighting your frustration with regards the address book. Whilst of little comfort to yourself at this time we have been discussing this functionality recently and intend to revisit (saving addresses was intentionally disabled). Your comments will certainly inform us during the decision process of whether to re-enable.

Posted 6 years ago

Williamson's My Florist is rated 4.8 based on 4,872 reviews