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Wilkinson Cameras Reviews

4.9 Rating 6,476 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,443
 Metrics Info
4.9
Based on 6,476 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
M Pilatovs
Verified Buyer
“Nice packageđź‘Ť”
Helpful Report
(Online) - Posted 5 months ago
K Mason
Verified Buyer
“Great service. Very quick delivery..”
Helpful Report
(Online) - Posted 5 months ago
T Perry
Verified Buyer
“I rang the guys at the Preston store ( where I had purchased my IM 5 II from a couple of days before) to ask about a spare battery and a way of charging the batteries on mains rather than in camera. They were very helpful and I ordered what I needed on line after the conversation ( they kindly gave me the relevant product numbers) . Things arrived the next day. Very good service. And the guys in the Kendal and Carlisle stores are great,too!”
Helpful Report
(Online) - Posted 5 months ago
D Clark
Verified Buyer
“I discovered Wilkinson after cancelling orders on both Amazon and Jessops, both selling the item I wanted without having stock and offering 2-3 week delivery times. I wish I had found Wilkinson first… next day delivery, competitive price, and excellent customer service… thank you!”
Helpful Report
(Online) - Posted 5 months ago
P Kenny
Verified Buyer
“I just bought a great second hand lens at a great price at Wilkinsons Cameras. I think they provide a good service and good value. I bought previously a new Sony camera and lens from them.”
Helpful Report
(Online) - Posted 5 months ago
L Hughes
Verified Buyer
“the parcel went missing and they sent a new out stright away. great service”
Helpful Report
(Online) - Posted 5 months ago
A
Verified Buyer
“I always try to use Wilkinson Cameras because they are a small NW chain with a branch local to me but, more importantly, I have always had excellent service both in shop and online. Good prices too and a broad range of equipment. Recommended.”
Helpful Report
(Online) - Posted 5 months ago
A
Verified Buyer
“Competitive prices and very fast delivery! I've purchased from this company previously and will continue to do so in the future.”
Helpful Report
(Online) - Posted 5 months ago
M Ayre
Verified Buyer
“Ordered a camera at a decent price and it arrived with 3 days. Cant ask for any more than that really.”
Helpful Report
(Online) - Posted 6 months ago
A
Verified Buyer
“Speedy delivery however I emailed with a VAT query and haven't heard back”
Helpful Report
(Online) - Posted 6 months ago
A
Verified Buyer
“Trustworthy and knowledgeable camera dealers.”
Helpful Report
(Online) - Posted 6 months ago
Mr P Hill
Verified Buyer
“I have consistently found Wilkinson Cameras to be highly efficient, polite to deal with and remains my preferred camera shop.”
Helpful Report
(Online) - Posted 6 months ago
A Craughwell
Verified Buyer
“Found what I wanted very quickly ordered it on Sunday and it was delivered by Wednesday. Well pack keep informed with the tracker very pleased with my purchase, but haven’t used it yet.”
Helpful Report
(Online) - Posted 6 months ago
A
Verified Buyer
“Great support over the phone when I asked questions about the camera lenses available. The delivery was quick, and the product arrived in good condition. I am happy with my purchase and glad I bought from Wilkinson Cameras.”
Helpful Report
(Online) - Posted 6 months ago
T COOMBES
Verified Buyer
“Very happy with the price, communication and delivery.”
Helpful Report
(Online) - Posted 6 months ago
S Read
Verified Buyer
“Extremely knowledgeable and friendly staff who go out of their way to help. Quick delivery of items too.”
Helpful Report
(Online) - Posted 6 months ago
J Clegg
Verified Buyer
“Appaling ordering process, I ordered a camera with the Buy now pay later, could see if i liked the compact mirroless before i sold one of my SLR bodies. Anyway, applied, set the delivery and billing address, all approved and sent over to Wilkinson cameras, I later recieve a phone call from the company explaining that its against the terms of the finance for the item to be delivered to a seperate address from the billing (Actually my work addresss, safer to deliver there as it will get recieved rather than leaving on the doorstep) I asked where this was stated and the colleague said its in the small print of the contract i signed. So i said i'll cancel the order and go elsewhere, so they cancelled it and that was that. I then searched through all the terms and paperwork and contacted the finance company about the delivery address and they said no isses with delivery to a safe place/seperate address from the billing, so i rang them back and they said its just company policy. Still wanting the camera i offered to pay a different way and was told with the hassle if i asked for ordinary delivery they'd send it out next day, that didn't happen either. When i finally recieved the item, it was described as having a case, charger, and 128GB Memory card. The 128gb card and Case where missing, i emailed and asked about the accessories and was told they don't usually ship the listed accesories?! But on this occasion agreed to ship them free of charge. The camera itself seems fine, however after a day in Edinburugh this week have noticed the sensor has a load of marks across the top of the sensor. Surely when they have items for sale they would check a critical thing like that? Its been a long process to purchase this camera, and seemed i had to jump through hoops of fire to get them to take my money.”
Helpful Report
(Online) - Posted 6 months ago
Good morning, Thank you for taking the time to leave a review. I’m sorry to hear that you felt the process was frustrating, although I would like to clarify a few points for accuracy. When an order is placed using finance through Novuna Personal Finance, the billing and delivery addresses must match. This requirement is stated in several places on our website, including our Terms & Conditions, Finance Information page, and Delivery Information page. This is a restriction placed on us as the retailer as part of our finance agreement with Novuna, and is in place to protect all parties from potential fraud. For reference, Novuna also confirm this requirement within their own FAQs under “Can I request delivery to an address other than my home?”: https://www.novunapersonalfinance.co.uk/retail-finance/faqs/#application After the finance order was cancelled at your request, a new order was placed later that day at 14:25 on 23rd February. Our system shows that the order was confirm and a label prepared for dispatch within 13 minutes (14:38). Unfortunately the camera was located in one of our retail stores rather than our main warehouse. Due to both the location and the fact that pre-owned items are double checked before dispatch, the chance to complete the same-day dispatch was missed. The parcel was therefore taken to a DPD collection point first thing the following morning and delivered to you the next working day, which can also be seen on the tracking information. We were not made aware by the store that this had been the case and this will be looked into further - we acknowledge we could have emailed you to let you know, had we been made aware ourselves. Regarding the accessories, the listing incorrectly mentioned a case and memory card which are not normally supplied with this particular pre-owned item (and the MicroSD card listed was not really suitable for the camera). Once this was brought to our attention we arranged suitable replacements within two working hours of being notified and then sent them to you on a priority service. Finally, we have not received any emails regarding marks on the sensor. Have you emailed or called the customer service team about this? All of our pre-owned cameras are fully inspected and tested before being listed and again before dispatch, which includes checking the sensor. As with any interchangeable-lens camera, it is possible for dust to reach the sensor during normal use when lenses are changed. However, if you are concerned about marks appearing in images, please contact us directly and we will be happy to advise further. We always aim to provide a smooth buying experience and resolve any issues quickly where they arise. If there is anything further we can assist with, please do get in touch with our team via email or here: https://www.wilkinson.co.uk/contact-us/ Kind regards, Alex | Wilkinson Cameras
Posted 6 months ago
A Firth
Verified Buyer
“Exceptional service. Chose to purchase my new camera from Wilkinson Cameras because of their online reviews and their flexible finance options. I had an initial issue with placing my order owing to my internet going down, this was sorted over the phone within minutes by a helpful member of staff. My camera was dispatched swiftly and arrived in excellent condition. Perfect.”
Helpful Report
(Online) - Posted 6 months ago
F Blasi
Verified Buyer
“Very good items. Well packaged, as described, fast delivery and even at the right price. Thanks!”
Helpful Report
(Online) - Posted 6 months ago
A
Verified Buyer
“Bought a Canon EOS R6 Mark III from their Carlisle shop. Staff were knowledable and very helpful. Received excellent trade in value for two canon lenses.”
Helpful Report
(Online) - Posted 6 months ago
Wilkinson Cameras is rated 4.9 based on 6,476 reviews
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