Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,140 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 15th May 2025

Wilkinson Cameras 5 star review on 13th May 2025

M Stroud

Wilkinson Cameras 5 star review on 22nd April 2025

D McKeown

Wilkinson Cameras 5 star review on 11th April 2025

B Adams

453

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price excellent service.”

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Posted 2 years ago

“Fast delivery thanks I would shop from again thanks”

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Posted 2 years ago

“very well packaged and fast delivery”

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Posted 2 years ago

“Good communicate and fast resolve on delivery matter.”

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Posted 2 years ago

“Easy to use website and prompt dispatch and delivery. Very pleased.”

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Posted 2 years ago

“I bought a used Panasonic Lumix 25mm f1.7 asph micro four thirds lens from Wilkinsons. I spoke to the shop assistant first from their Southport branch who was extremely helpful. The lens was described as category A+ and it was. It came in the original box with all of the accessories and original paperwork. The lens is in excellent condition, like new and saved me almost r £40 compared to a brand new lens. I have bought several pieces of photographic equipment from them in the past and have never been disappointed. The second hand price was very competitive with other used photographic dealers. It is very helpful being able to speak to an assistant about the product first before then purchasing on line.”

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Posted 2 years ago

“Excellent service from Alex. Very professional but also friendly”

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Posted 2 years ago

“A very helpful and efficient company with competitive pricing.”

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Posted 2 years ago

“I'd not heard of Wilkinson, but encouraged by good online reviews and a competitive price, I ordered a new camera. It was delivered promptly. I'm a very happy customer.”

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Posted 2 years ago

“At the time of buying my product, Wilkinson Cameras were the only online store from a great many that matched the online manufacturer's sale price. All other online stores were more expensive.. Ordering was easy, the item was well packaged, and arrived promptly. I will happily use Wilkinson Cameras again in the future.”

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Posted 2 years ago

“Delivered very quickly in very sturdy packaging”

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Posted 2 years ago

“Great price with very fast free delivery and good communication. Happy Bunny!”

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Posted 2 years ago

“Very fast turnaround with the delivery and good information when there was a small delay.”

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Posted 2 years ago

“Purchased a used mint Fujifilm XF 33mm F1.4 lens for Wilkinson Cameras. It arrived the next working day and was in as new condition in a well packaged and protected box. Good to see that no plastic bubble wrap was used.”

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Posted 2 years ago

“Really excellent service. Bought item very easily online and it came more quickly than expected with lots of updates and communication from Wilkinson advising me on delivery etc. Was also quite a bit cheaper than all other outlets for this item…..Recommend!!”

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Posted 2 years ago

Thank you so much for shopping with us and for taking the time to leave a 5-star rating! We are so glad to hear that you had an enjoyable shopping experience and that everything went smoothly. We hope you love using your new purchase and hopefully we will see you again in the future. Thanks again!

Posted 2 years ago

“Great prices, great availability and great service. Thanks!”

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Posted 2 years ago

Thank you for your 5 star rating! We really appreciate your kind words and are so happy to hear that you had a great experience. Thanks for shopping with us and we hope to see you again in the future.

Posted 2 years ago

“great service, packaging was ott but the bit arrived in perfect condition.”

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Posted 2 years ago

Thanks so much for shopping with us and taking the time to leave a review. I thought I'd just take a minute to reassure you about the packaging. Most of our packaging is recycled. We re-use every bit of bubble wrap, polystyrene and void filler that comes into our warehouse to pack our parcels. We also re-use every cardboard box that comes into us and shred those we can't use to make internal protective packaging. This way we can avoid using plastics like bubble wrap. Because we try to reuse as many boxes as we can, sometimes this means that your box might seem a bit bigger than is necessary for the item you're receiving - but we think this is better than creating more waste! Please help us to continue this cycle by recycling as much of your packaging as possible. The void filler we use can be dissolved in a sink and most local councils have a cardboard recycling collection. Hope this helps and thanks again, Wilkinson Cameras

Posted 2 years ago

“Only been dealing with Wilkinson cameras for a short while but staff are great in the Liverpool and Southport shops. Plenty of help and advice. I feel if I have any issues I can approach them and they’ll always help. Thanks guys.”

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Posted 2 years ago

Hi Chris, Thank you so much for taking the time to leave a review - we will let the two stores mentioned know. We're so glad to hear you've had great service at our stores. It's great to hear that you feel you can approach us and know that you will always get the help and advice you need. We will always advise and support, both before and after a sale! Thanks for shopping with us and we hope to see you many times in the future. Thanks again, Wilkinson Cameras

Posted 2 years ago

“I bought a 16 instant photo Polaroid 600 film and when it arrived it was 8 instant photos and which is what was showing on the website and when I contacted them, they said it was an error with their website. I returned it because it was cheaper else where and out of principle. Be careful on the website and check everything!”

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Posted 2 years ago

Hi Emma, We're sorry that one of the images shown on the listing incorrectly showed a 16 shot film. The other image, main description and price of the item did clearly show that it was an 8 shot pack. We have checked with competitors and the price is correct for this item. Due to this image error, which was immediately addressed when you raised the issue with us, you were provided a free returns label and had your item refunded upon return. We fully hold our hands up to making a mistake and adding an incorrect image and apologise for any inconvenience this has caused. We do feel a 1 star review is a little harsh though and would like to ask that you would consider revising your review in light of the speed of service we provided, our swift action and immediate resolution to your problem. Regards, Wilkinson Cameras

Posted 2 years ago

“Won't deal with these Cowboys again.”

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Posted 2 years ago

Good morning, We leave very detailed notes about customer interactions and orders on our systems, which has allowed me to look into this for you. I have also spoken with the staff member you spoke to so poorly on the day you called us. You placed an order for a pre-owned item located at one of our stores, choosing a next working day delivery. Your order was placed at 14.17pm on April 4th. You were emailed the following, at 14.28pm the same day, “Thank you for placing an order with us. Unfortunately, collection at the item's location has already been made for today. The order shall be dispatching tomorrow. We do apologise for any inconvenience. Kind regards, Wilkinson Cameras.” Your next working day postage charge was refunded. You called the following day, April 5th, and were extremely rude and dismissive towards our staff members. At this stage you asked for more information about the pre-owned item you had already purchased, including demanding we gave you a shutter count for the camera and becoming very rude when it was explained that it would be impossible to get this as the item was in transit. You then complained about the items included with the camera, despite these being clearly listed on the website and you not having yet received the camera. We found you extremely difficult to deal with and your attitude towards our staff members was unacceptable. Whilst we appreciate it would have been frustrating to not receive the camera on the day you hoped, we contacted you and apologised within 12 minutes and refunded the expedited postage charge. Despite our best efforts, you were consistently abusive and extremely rude towards our staff members, who remained calm and polite with you regardless of the way you were speaking to them. You did say you were going to refuse the delivery as you didn’t want the camera if it didn’t include a flash. However, seeing as we haven’t heard from you since that day and can see that your camera was successfully delivered, we assume that you are happy with your purchase. I’m afraid we will not tolerate the kind of behaviour you demonstrated towards our staff members, so we wish you the very best of luck dealing with other companies in the future. Customer service staff are not there to be shouted at and abused down the phone. Should you decide to order with us again in future, we will need to seriously consider whether to accept your order based on your treatment of our staff on this occasion. Regards, Wilkinson Cameras

Posted 2 years ago

Wilkinson Cameras is rated 4.9 based on 6,140 reviews