The purchase was an Epson Scanner and with the £100 rebate, it made a good deal. Purchase was straightforward online, and the website is OK, some UI issues but worked well enough and we selected the free delivery which states 3-4 working days. Placed our order Wed, 3 Jan, at 16:15ish and noted the website stated "Our order cut-off point for same-day dispatch is 3 pm Monday-Friday" - from that, we would assume dispatch would have been Thursday. Free delivery was advised as being a 3-4 working day service. Wilkinson Cameras states “Working Days” are Monday-Friday excluding any bank holidays. Thus our informed assumption was that the Scanner would be dispatched Thursday as we'd ordered after 3 pm the day before and a 3-4 working day timescale for delivery would expect to arrive Tues/Weds the following week. On Thursday we had a FedEx notification that delivery would be the day after, Friday, however, we were not going to be in on Friday and why we opted for the free delivery time scale. We asked FedEx to not deliver on Friday and they stated it would come on Monday, so we waited and it never arrived. When we got to speak to a second human on Monday we were told there was no new scheduled delivery but they would update it "tomorrow morning" (Tuesday Morning), or we could drive out to their depot to collect it... Not doing a 30+ mile round trip. Checked the Fedex website all Tuesday morning with no update so I had to call Fedex again (a painful process of automated call handling) and was told that it is likely to be scheduled for tomorrow (Weds) but to check the website again for further updates in the morning. And around the merry-go-round, we go... Not upset about the time taken to deliver, we eventually got the item on Wednesday as we'd originally expected. But the hassle to try and sort this when Wilkinson specifically stated 3-4 working day delivery and was given a next day service. We appreciate that may seem to be a better service but on this occasion, we had factored in the extra time and opted for the free delivery and it has been a headache to re-arrange. On the Monday, in frustration, we contacted Wilkinson Cameras and they said they'd update us, but we've heard nothing more. It does seem like a whinge, I get it, but what should have been a straightforward transaction and delivery became a bit of a saga. Also, the email with the tracking link takes you to a weird page on Wilkinson Cameras' website with just the tracking no. on it, odd. If you go to that same "tracking page" on a mobile, don't bother it's borked. See the attached image - some odd pop-up sort-of shows layered above the newsletter pop-up (pre-popped, which is so annoying...) and you cannot cancel either. That's on an iPhone 11 Max iOS 17.2.1 using Safari, Firefox and Chrome. Decent Price, decent co. just the attention to detail seems to be off. I'd use them again, but only if we couldn't find what we wanted elsewhere or for cheaper.