Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,140 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 15th May 2025

Wilkinson Cameras 5 star review on 13th May 2025

M Stroud

Wilkinson Cameras 5 star review on 22nd April 2025

D McKeown

Wilkinson Cameras 5 star review on 11th April 2025

B Adams

453

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the price and the quick delivery.”

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Posted 2 years ago

“Have been using Wilkinson Cameras in Burnley for decades now. You simply cannot beat the customer service of face-to-face experts and fellow camera enthusiasts. The online purchase was reliable and helpful too. I’ll be back for more lenses soon, I’m sure.”

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Posted 2 years ago

“Good service good products at competitive prices”

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Posted 2 years ago

“I still have not received the item you are asking for feedback on!”

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Posted 2 years ago

Good Afternoon, We are sorry to hear you have yet to receive your item before the feedback request (which is an automated response). We can see that your order was dispatched with Royal Mail on the 18th May and on occasions can be delayed or end up with your neighbours. Our customer service department is open 6 days a week (via phone call/live chat/email) and would be more than happy to investigate the matter. Our team have reached out to you with regards to your order. kind Regards, Wilkinson Cameras

Posted 2 years ago

UPDATE: from checking with Royal Mail system, we can see that the item was Delivered at: 10:35, Friday 26 May 2023.

Posted 2 years ago

“Lens quality as described at an attractive price. Next day delivery so all went very well.”

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Posted 2 years ago

“Always a great experience with Wilkinson Cameras. Keen prices and great service.”

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Posted 2 years ago

“Excellent service, I had a query about the order and was phoned back very quickly and the query resolved.”

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Posted 2 years ago

“Great service from wilkinsons need i say more. Will definitely come back”

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Posted 2 years ago

“Speedy delivery, packaged beautifully.”

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Posted 2 years ago

“Purchasing and service through to product delivery was good however the product purchased is not as good as I would have liked it to be. The lens works, although I need to do some more tests as it isn’t as clear as I would like, and so just need to make sure that it’s not me. My main issue is that this lens is so big it needs to be tripod mounted, the standard size plate screws will not work as the top threads in two out of the three mounting holes in the lens foot have been stripped, so I have had to order longer screws in the hope that they will work, I know the lens is second hand but was not expecting this kind of damage with nothing about it in the description”

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Posted 2 years ago

Good Afternoon, Thank you for your feedback. With regards to our preowned equipment we are very stringent in how we grade them, the particular lens that you had purchased is graded condition D so in good condition however it will be obvious with regards to signs of usage and may have marks/scuffs. The lens is also a very large telephoto lens only really suited for tripod usage using the longer plate due to the size/weight. Customers are more than welcome to contact us with regards to more information/images regarding preowned items. We had noted that your are close to one of our stores so do pop in and the team will be happy to assist and getting you to the correct type of set-up, or recommending a lens which is more suitable. Kind Regards Wilkinson Cameras

Posted 2 years ago

“Great service and quick delivery”

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Posted 2 years ago

“Good product and service as promised plus. Quick, efficient, response to an issue with my address.”

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Posted 2 years ago

“Great service. Goods arrived promptly. Return service brilliant. Would shop here again.”

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Posted 2 years ago

“Very helpful when on phone to them, product arrived in mint condition packaged very well and on time”

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Posted 2 years ago

“Do not buy from here I placed an order for 5 scanners for my offices and they take your money and then cancel your order with no explanation Very poor service”

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Posted 2 years ago

Good afternoon Scott, We tried to contact you by phone and a voicemail was left asking you to get in touch. This was at approximately 13.09pm a couple of hours after your order was placed. Your payment was cancelled and refunded to the original payment method at 16.35pm the same day. We have not "take(n) your money" as you infer in your review. At 16.56pm you were sent and email with the below order update comments included: "Hi, Thank you for placing your recent order. Unfortunately, we will not be able to fulfil this order. Certain anomalies have arisen with this order which we have not been able to satisfactory understand and as such the order will be cancelled and the monies refunded to the original payment method. Kind regards, Wilkinson Cameras" You can see that we tried to contact you in various ways and gave you ample time to get back in touch with us. On the day you placed your order, a second, identical order was placed to your address under a different name. Upon speaking to a person using the phone number on this second order, for the exact same products, we asked why two identical orders had been placed to one address. It is most unusual for a household address to buy 10 matching scanners. The person on the phone said that no one else had placed an order and didn't seem at all concerned or confused that someone was using his address and had placed an identical order. This person was told that their order would be cancelled due to the unusual nature of the two orders. They didn't seem at all phased by this either. Unfortunately, the activity surrounding these two orders is very unusual and highly suspicious. Where there is any doubt about the authenticity of an order, further checks will be carried out and the order cancelled where necessary. It was assumed that the address is operating as a mail forwarding operation or similar - you will note in our Terms & Conditions that "We will not deliver to mail forwarding companies and orders using a mail forwarding provider address for delivery will be cancelled without notice." We did, in this case, provide notice. Regards, Wilkinson Cameras

Posted 2 years ago

“Great service from Wilkinson.”

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Posted 2 years ago

“Great service both via the telephone and in the shop. Will keep using them 👍”

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Posted 2 years ago

“Very helpful and knowledgeable service from the man at Warrington branch. Fair price for trade in and the lens I got was also well priced”

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Posted 2 years ago

“Very pleased with customer service and speed of service. Ordered a Billingham Rucksack and received it the next day !!😊 highly recommended. Would definitely deal with Wilkinson Cameras again.”

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Posted 2 years ago

“Brilliant price and excellent next day delivery service,highly recommended”

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Posted 2 years ago

Wilkinson Cameras is rated 4.9 based on 6,140 reviews