Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,135 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 15th May 2025

Wilkinson Cameras 5 star review on 13th May 2025

M Stroud

Wilkinson Cameras 5 star review on 22nd April 2025

D McKeown

Wilkinson Cameras 5 star review on 11th April 2025

B Adams

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. There was an error in the number of items in the order but after a phone call the missing items arrived the next day.”

Helpful Report

Posted 4 years ago

“I recently upgraded to a Canon EOS RP and would just like to confirm how helpful and quick the Wilkinson team have been in dealing with my purchase and queries.”

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Posted 4 years ago

“I ordered a flashgun from the company and it arrived well packed and in good time. The product was in the clearance section, so I was able to purchase it at a good price. The only issue is that it was advertised as being 'new'. On its arrival, it was found that the stand and the instructions were both missing. Also, batteries were still loaded, which were almost exhausted. I contacted the company and received a reply. Basically, the item can be returned but a stand could not be provided nor the instructions but a link to download them was sent. I will keep the flashgun as it's one that suits my needs but I do feel that checks should have been made prior to dispatch and that I should have been informed. This unit may well have been used as a demonstrator but I was still very surprised not to receive a totally brand new item or at least a true description of it.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking the time to leave a review and such a favourable one given that you have not received our best service. You are absolutely right, this should have been properly checked before the item was dispatched. Please be assured that whenever an item is listed online as a new item, it is because it should be a new item. We do usually list items which have been used for demonstration as "ex-display". Clearly in this case, the item has been listed as new in error or the team have not been made aware that the item had been on display in a store. I'm sorry that this wasn't spotted earlier and certainly before it was sent to you. I'm not sure of the exact reasons behind this item being incorrectly listed or being incomplete, but I suspect you are correct in your assumption that it has been used for display. I will look into how this has happened, so thank you for bringing it to our attention and for your understanding. I really am very sorry if it has caused any inconvenience and I hope that you will understand it is a one-off mistake and it was not our intention to mislead. I have arranged a partial refund which will allow you to buy a stand to make up for the one missing from the box and I have emailed you a link to a suitable option. I hope you will consider shopping with us again in the future so you can experience our usual excellent standard of customer service. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“I’ve shopped with you many times in the past. This was my first internet shopping experience very good speedy delivery 20 hrs but you can still talk directly with the staff if you phone. I do like hands on shopping and as soon as COVID is sorted its a new camera. I would like to find one of your shops close to some disabled parking any such place?”

Helpful Report

Posted 4 years ago

Good morning, Thanks for taking the time to leave a review. The closest stores to you with disabled parking near to the shop would be Warrington (Golden Square Shopping Centre) or Preston (St. George’s Shopping Centre). Both of these are based within shopping centres with multi-story car parking attached with lots of disabled spaces and, if necessary, wheelchair friendly access throughout the centres. Please email sales@wilkinson.co.uk if you need any more information. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“I have mixed views on my first purchase fro,Wilkinson Camera. I was provided with the incorrect information when speaking to what I believe was a Sales member regarding the number of inks used in the printer plus the wrong codes for replacement inks. This was rectified flowing a call from another member of staff on receipt of my order”

Helpful Report

Posted 4 years ago

Thank you for taking to time to write a review. I am sincerely sorry for providing the incorrect information regarding the inks for your printer. It was a particularly busy day where I was trying to juggle a lot of tasks, whilst replying to all enquiries as quickly as possible. In this case it did lead to me making this mistake, which thankfully my colleague picked up before dispatch. I am usually commended for my excellent service and attention to detail but fully take on board that I should have double checked the information before responding. I hope this assures you that any future queries or purchases will be responded to with care. Liz | Wilkinson Cameras

Posted 4 years ago

“Have ordered brand new and pre owned items.Really good shopping experience ordered items online receiving confirmation email of order with order number. With full receipt to follow good communication with courier from dispatch to delivery if you have a query theirs always someone to talk to at the end of the line good customer service. Paid for next day delivery items arrived on time well packed with no damage to box,pre owned items in good condition according to the grading items meet grading rate.extremely satisfied with all that I’ve purchased so far from Wilkinson cameras 📷 long may the good service continue.”

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Posted 4 years ago

“Memory card arrived on time and well packaged. Product works as described but not tested it to the full yet due to COVID restrictions.”

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Posted 4 years ago

“Ordered a lens for my camera on a Monday and received it next day after confirming with Customer Service the lens was compatible with my Canon camera. Absolutely seamless ordering, delivery and quality of product. A pleasure to do business with you. Jim Mitchell.”

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Posted 4 years ago

“Great product and service”

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Posted 4 years ago

“The booster was in good condition, as advertised. Delivery was smooth, quick and efficient.”

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Posted 4 years ago

“Item arrived quickly”

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Posted 4 years ago

“I have been a customer of Wilkinson for a few year's now,originally,Len's,Tripod & memory Card's but recently I have been getting my top quality Printing paper too,alway's looked after in Shop by the Staff.”

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Posted 4 years ago

“Excellent service. I will visit your Chester shop when COVID allows.”

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Posted 4 years ago

“Promised delivery date achieved and progress to delivery informed. Minor comment that image of part ordered featured the word Ultrasonic ,as does my lens ,but part received did not which ( being the only 52mm lens I have) would have made picking up correct cap for correct lens easier.Not the end of the world but it was one small reason to go with yourselves. Regards Cliff Jones”

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Posted 4 years ago

“Very pleased with the team at Wilkinson’s especially Liz. Would definitely recommend to anyone.”

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Posted 4 years ago

“Good website and range of equipment. I would have liked the site to identify additional items I could have purchased in addition to the camera and lenses (as a package) I did buy. Items such as an additional battery, option to purchase a larger or additional memory card, additional lenses. As a beginner choosing the correct battery, for example, from the range available is difficult. I may have purchased additional items if I was sure they fitted the camera Iwas purchasing. Delivery was very prompt. Thanks!”

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Posted 4 years ago

“Ordering and delivering were very good, but the filter I bought was quite old stock and had some `spots` on it. I had to give it a good clean, which I shouldn`t have to, but the price I paid was so low that it wasn1t worth returning. Other than that everything was fine.”

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Posted 4 years ago

“During these difficult times, my order was dispatched and arrived the next day, but that was because I had to pay extra. It would be nice if this service was offered free, normally I would go to the shop to collect. Why have an expensive camera in the hands of carriers extra days which could lead to damage? The camera is excellent, everything I had researched about it was spot on.”

Helpful Report

Posted 4 years ago

Good morning, Thanks for leaving a review and we hope to see you back in your local store soon. We do offer a free delivery service for orders over £50. But, priority services cost extra so Next Working Day is charged at £4.95 (it costs us more than this, but we susidise it to keep the cost to our customers to a minimum). By offering two postage options, both free and priority, we aim to be able to please people who need things quickly and those who would prefer to keep the costs down. But, in order to keep our own costs down and therefore our prices competitive, we cannot offer all postage free of charge as it is a very large expense to us as a business. I hope you enjoy using your new camera and are able to make the most of it once life returns to some sort of normality. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“A quick service and the assistant was very helpful.”

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Posted 4 years ago

“Overall, very approachable and give trustable advice.”

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Posted 4 years ago

Wilkinson Cameras is rated 4.9 based on 6,135 reviews