Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,229 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 9th September 2025

L Chidamahiya

Wilkinson Cameras 5 star review on 5th September 2025

M Serebrianska-Lomakova

Wilkinson Cameras 5 star review on 15th August 2025

V Spratling

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received goods as promised, easy to deal with and favourable price. Only reason for 4 stars is the added £9.95 carriage charge for my address in Inverness which is part of Parcelforce's main hub. And, having dealt with a Parcelforce account before for a UK mail order business I know they don't charge extra!”

Helpful Report

Posted 4 years ago

Good afternoon Paul, I don’t know if you have seen our reply to your email dated April 1st. If so then apologies as the below does repeat most of the information contained within that email. As taken from our delivery information page; unfortunately, we are unable to offer free delivery to UK island locations, Northern Ireland or the Scottish Highlands. The free delivery and Next Working Day delivery options we provide for Mainland UK are already heavily subsidised to provide low cost options for our customers. It costs us more to post items to Highland and Island locations so we are unable to offer the same options. But, we have subsidised these as well in order to try to keep the costs low for customers in these areas too. The locations we deem to be within the Scottish Highlands are set by the postcodes provided to us by our main courier, DPD. However, we do find that ParcelForce and DPD have very similar definitions and your postcode is deemed by ParcelForce to be Zone 2. Zone 2 postcodes incur surcharges, which is reflected in the prices calculated on the website. Our postage calculator on the website takes your postcode into account and cross references this with postcodes supplied by the couriers to work out whether your address is within an area with a surcharge. It also takes into account the size and weight of an item – for example whether it is heavy or bulky as with your order. I hope the very favourable price for the item purchased and the in-stock position softened the blow of having to pay a little extra due to your location. Thank you for shopping with us. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I had to email about the type of memory card and the reply was quick and explained things easy for me. I felt reassured. Would recommend”

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Posted 4 years ago

“I really like that the package was packed without any unnecessary plastics and is recyclable. The only thing that I would recommend is to use smaller boxes. I ordered one small thing and the package was unnecessarily big. Otherwise I really liked how fast it arrived, communication and the order in general. Thank you!”

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Posted 4 years ago

“They have a good website and they hold a reasonable amount of stock and are quick to dispatch purcheses. There are a number of photgraphic equipment suppliers online and I could have probably found what I needed cheaper elsewhere, however unlike many, Wilkinson also have highstreet shops, and whilst they are closed at this time the fact there is a physical place I can go to in case of service/warrany issues or just to ask for advice is one reason why I use them. They also sell genuine producs being an offical dealer for many brands. There are no worries about dark imports which may cause issues.”

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Posted 4 years ago

“Only 4 stars as the packaging was too much. Too much plastic and the box it came in was disproportionately big. I think Wilkinson Cameras could minimise their waste by a lot. Product is great though and it was delivered very quickly.”

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Posted 4 years ago

Hi David, Thank you for the feedback. Almost all of the packaging we use is packaging we have received our own stock deliveries in. This includes cardboard boxes, packing chips, paper wrap, bubble wrap and air-bag void fillers. It means we sometimes need to use the box size we have available at the time. We re-use these items so that they don't simply get used once and then disposed of. During busy periods we supplement this supply by buying in recycled cardboard boxes. The items we stock come in a myriad of sizes and shapes, but for ease and cost efficiencies we only stock a selection of box sizes. By doing this, not only do we ensure that we recycle as much packaging as we possibly can, but it also helps to keep our costs as low as possible in order to continue offering a free post & packaging option. Any cardboard we receive which is simply too large to be used for customer parcels is either re-purposed or put into our paper recycling container for collection from a local recycling company. Hopefully your local authority will allow you to easily recycle the cardboard box and its contents or perhaps you will be able to reuse the items for any of your own parcels in the future. I hope this sets your mind at ease and that you will consider shopping with us again in the future. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“Very prompt service. There was an error in the number of items in the order but after a phone call the missing items arrived the next day.”

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Posted 4 years ago

“I recently upgraded to a Canon EOS RP and would just like to confirm how helpful and quick the Wilkinson team have been in dealing with my purchase and queries.”

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Posted 4 years ago

“I ordered a flashgun from the company and it arrived well packed and in good time. The product was in the clearance section, so I was able to purchase it at a good price. The only issue is that it was advertised as being 'new'. On its arrival, it was found that the stand and the instructions were both missing. Also, batteries were still loaded, which were almost exhausted. I contacted the company and received a reply. Basically, the item can be returned but a stand could not be provided nor the instructions but a link to download them was sent. I will keep the flashgun as it's one that suits my needs but I do feel that checks should have been made prior to dispatch and that I should have been informed. This unit may well have been used as a demonstrator but I was still very surprised not to receive a totally brand new item or at least a true description of it.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave a review and such a favourable one given that you have not received our best service. You are absolutely right, this should have been properly checked before the item was dispatched. Please be assured that whenever an item is listed online as a new item, it is because it should be a new item. We do usually list items which have been used for demonstration as "ex-display". Clearly in this case, the item has been listed as new in error or the team have not been made aware that the item had been on display in a store. I'm sorry that this wasn't spotted earlier and certainly before it was sent to you. I'm not sure of the exact reasons behind this item being incorrectly listed or being incomplete, but I suspect you are correct in your assumption that it has been used for display. I will look into how this has happened, so thank you for bringing it to our attention and for your understanding. I really am very sorry if it has caused any inconvenience and I hope that you will understand it is a one-off mistake and it was not our intention to mislead. I have arranged a partial refund which will allow you to buy a stand to make up for the one missing from the box and I have emailed you a link to a suitable option. I hope you will consider shopping with us again in the future so you can experience our usual excellent standard of customer service. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“I’ve shopped with you many times in the past. This was my first internet shopping experience very good speedy delivery 20 hrs but you can still talk directly with the staff if you phone. I do like hands on shopping and as soon as COVID is sorted its a new camera. I would like to find one of your shops close to some disabled parking any such place?”

Helpful Report

Posted 4 years ago

Good morning, Thanks for taking the time to leave a review. The closest stores to you with disabled parking near to the shop would be Warrington (Golden Square Shopping Centre) or Preston (St. George’s Shopping Centre). Both of these are based within shopping centres with multi-story car parking attached with lots of disabled spaces and, if necessary, wheelchair friendly access throughout the centres. Please email sales@wilkinson.co.uk if you need any more information. Regards, Alex | Wilkinson Cameras

Posted 4 years ago

“I have mixed views on my first purchase fro,Wilkinson Camera. I was provided with the incorrect information when speaking to what I believe was a Sales member regarding the number of inks used in the printer plus the wrong codes for replacement inks. This was rectified flowing a call from another member of staff on receipt of my order”

Helpful Report

Posted 4 years ago

Thank you for taking to time to write a review. I am sincerely sorry for providing the incorrect information regarding the inks for your printer. It was a particularly busy day where I was trying to juggle a lot of tasks, whilst replying to all enquiries as quickly as possible. In this case it did lead to me making this mistake, which thankfully my colleague picked up before dispatch. I am usually commended for my excellent service and attention to detail but fully take on board that I should have double checked the information before responding. I hope this assures you that any future queries or purchases will be responded to with care. Liz | Wilkinson Cameras

Posted 4 years ago

“Have ordered brand new and pre owned items.Really good shopping experience ordered items online receiving confirmation email of order with order number. With full receipt to follow good communication with courier from dispatch to delivery if you have a query theirs always someone to talk to at the end of the line good customer service. Paid for next day delivery items arrived on time well packed with no damage to box,pre owned items in good condition according to the grading items meet grading rate.extremely satisfied with all that I’ve purchased so far from Wilkinson cameras 📷 long may the good service continue.”

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Posted 4 years ago

“Memory card arrived on time and well packaged. Product works as described but not tested it to the full yet due to COVID restrictions.”

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Posted 4 years ago

“Ordered a lens for my camera on a Monday and received it next day after confirming with Customer Service the lens was compatible with my Canon camera. Absolutely seamless ordering, delivery and quality of product. A pleasure to do business with you. Jim Mitchell.”

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Posted 4 years ago

“Great product and service”

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Posted 4 years ago

“The booster was in good condition, as advertised. Delivery was smooth, quick and efficient.”

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Posted 4 years ago

“Item arrived quickly”

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Posted 4 years ago

“I have been a customer of Wilkinson for a few year's now,originally,Len's,Tripod & memory Card's but recently I have been getting my top quality Printing paper too,alway's looked after in Shop by the Staff.”

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Posted 4 years ago

“Excellent service. I will visit your Chester shop when COVID allows.”

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Posted 4 years ago

“Promised delivery date achieved and progress to delivery informed. Minor comment that image of part ordered featured the word Ultrasonic ,as does my lens ,but part received did not which ( being the only 52mm lens I have) would have made picking up correct cap for correct lens easier.Not the end of the world but it was one small reason to go with yourselves. Regards Cliff Jones”

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Posted 4 years ago

Wilkinson Cameras is rated 4.9 based on 6,229 reviews