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Wilkinson Cameras Reviews

4.9 Rating 6,314 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,328
 Metrics Info
4.9
Based on 6,314 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Mr P Jefferson
Verified Buyer
“Excellent service, I had a query about the order and was phoned back very quickly and the query resolved.”
Helpful Report
Posted 2 years ago
A
Verified Buyer
“Great service from wilkinsons need i say more. Will definitely come back”
Helpful Report
Posted 2 years ago
L Shaw
Verified Buyer
“Speedy delivery, packaged beautifully.”
Helpful Report
Posted 2 years ago
J Spark
Verified Buyer
“Purchasing and service through to product delivery was good however the product purchased is not as good as I would have liked it to be. The lens works, although I need to do some more tests as it isn’t as clear as I would like, and so just need to make sure that it’s not me. My main issue is that this lens is so big it needs to be tripod mounted, the standard size plate screws will not work as the top threads in two out of the three mounting holes in the lens foot have been stripped, so I have had to order longer screws in the hope that they will work, I know the lens is second hand but was not expecting this kind of damage with nothing about it in the description”
Helpful Report
Posted 2 years ago
Good Afternoon, Thank you for your feedback. With regards to our preowned equipment we are very stringent in how we grade them, the particular lens that you had purchased is graded condition D so in good condition however it will be obvious with regards to signs of usage and may have marks/scuffs. The lens is also a very large telephoto lens only really suited for tripod usage using the longer plate due to the size/weight. Customers are more than welcome to contact us with regards to more information/images regarding preowned items. We had noted that your are close to one of our stores so do pop in and the team will be happy to assist and getting you to the correct type of set-up, or recommending a lens which is more suitable. Kind Regards Wilkinson Cameras
Posted 2 years ago
K Hicks
Verified Buyer
“Great service and quick delivery”
Helpful Report
Posted 2 years ago
A
Verified Buyer
“Good product and service as promised plus. Quick, efficient, response to an issue with my address.”
Helpful Report
Posted 2 years ago
T Porteus
Verified Buyer
“Great service. Goods arrived promptly. Return service brilliant. Would shop here again.”
Helpful Report
Posted 2 years ago
Mr A Lawless
Verified Buyer
“Very helpful when on phone to them, product arrived in mint condition packaged very well and on time”
Helpful Report
Posted 2 years ago
S
Verified Buyer
“Do not buy from here I placed an order for 5 scanners for my offices and they take your money and then cancel your order with no explanation Very poor service”
Helpful Report
Posted 2 years ago
Good afternoon Scott, We tried to contact you by phone and a voicemail was left asking you to get in touch. This was at approximately 13.09pm a couple of hours after your order was placed. Your payment was cancelled and refunded to the original payment method at 16.35pm the same day. We have not "take(n) your money" as you infer in your review. At 16.56pm you were sent and email with the below order update comments included: "Hi, Thank you for placing your recent order. Unfortunately, we will not be able to fulfil this order. Certain anomalies have arisen with this order which we have not been able to satisfactory understand and as such the order will be cancelled and the monies refunded to the original payment method. Kind regards, Wilkinson Cameras" You can see that we tried to contact you in various ways and gave you ample time to get back in touch with us. On the day you placed your order, a second, identical order was placed to your address under a different name. Upon speaking to a person using the phone number on this second order, for the exact same products, we asked why two identical orders had been placed to one address. It is most unusual for a household address to buy 10 matching scanners. The person on the phone said that no one else had placed an order and didn't seem at all concerned or confused that someone was using his address and had placed an identical order. This person was told that their order would be cancelled due to the unusual nature of the two orders. They didn't seem at all phased by this either. Unfortunately, the activity surrounding these two orders is very unusual and highly suspicious. Where there is any doubt about the authenticity of an order, further checks will be carried out and the order cancelled where necessary. It was assumed that the address is operating as a mail forwarding operation or similar - you will note in our Terms & Conditions that "We will not deliver to mail forwarding companies and orders using a mail forwarding provider address for delivery will be cancelled without notice." We did, in this case, provide notice. Regards, Wilkinson Cameras
Posted 2 years ago
P Harris
Verified Buyer
“Great service from Wilkinson.”
Helpful Report
Posted 2 years ago
S Denwood
Verified Buyer
“Great service both via the telephone and in the shop. Will keep using them 👍”
Helpful Report
Posted 2 years ago
G Raines
Verified Buyer
“Very helpful and knowledgeable service from the man at Warrington branch. Fair price for trade in and the lens I got was also well priced”
Helpful Report
Posted 2 years ago
D Howell
Verified Buyer
“Very pleased with customer service and speed of service. Ordered a Billingham Rucksack and received it the next day !!😊 highly recommended. Would definitely deal with Wilkinson Cameras again.”
Helpful Report
Posted 2 years ago
C Harris
Verified Buyer
“Brilliant price and excellent next day delivery service,highly recommended”
Helpful Report
Posted 2 years ago
C Kennington
Verified Buyer
“Recently bought a camera from your Kendal store, really satisfied with the advice and help. A few days later rang the shop to order an additional lens. They did not have it in stock but they suggested I ordered it from the online store. This I did but when it arrived I had ordered one with the wrong fitting. Visited the Kendal shop again and they quickly resolved it, taking back the incorrect lens and ordering the correct one. Great service. That's why I like to use real shops rather than buying online.”
Helpful Report
Posted 2 years ago
S Lawson
Verified Buyer
“We spent some time at the Carlisle branch recently trying to get our heads around which was the best scope for us to buy. The staff could not have been more patient and helpful. It took us a while to come to a decision, but there was no hard sell or pushiness from them, they answered lots of questions and helped us come away with the right product for us - super customer service!”
Helpful Report
Posted 2 years ago
P Walters
Verified Buyer
“Painless buying and delivery process, with good communication.”
Helpful Report
Posted 2 years ago
P King
Verified Buyer
“Great people to deal with, either online or in store.”
Helpful Report
Posted 2 years ago
A Membury
Verified Buyer
“I bought an item from Wilkinson and it arrived well on time, very well packed and to the spec expected. I realised the item although being a lovely piece of kit was not what I needed. I phoned Wilkinson's regarding returning the item (as new) and was given all the help needed to obtain a refund which was very quickly dealt with. I will certainly look to use this company again.”
Helpful Report
Posted 2 years ago
C Wilson
Verified Buyer
“Great service. Ordered 6:30 pm. Was despatched next morning at 08:20. Arrived in perfect condition and was as ordered. Couldn't ask for more.”
Helpful Report
Posted 2 years ago
Wilkinson Cameras is rated 4.9 based on 6,314 reviews
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