“Good price. Good service. Terrible delivery
Ordered a irrigation kit. Got an email early the next day and then the kit arrived, several hours earlier than predicted. Brilliant! :)
Ordered some more parts.
Email with delivery arrived. Parts would arrive whilst I was out. Used link to get parcel delivered to local shop. Confirmed it would arrive the next day - Thursday.
Thursday afternoon get email. "Unable to delivery to Shopify" and a photo of my doorstep!!!
Contacted to get parcel delivered to shop (again).
Friday. Nothing. Chased by phone email and Favebook. Get a message that parcel will be delivered on Monday.
Monday no email, so rang help number. Cannot find parcel! Call cuts off.
Call back. "We have found your parcel" vague about delivery.
At this point I realised the parcel centre was 2 miles away so drove and picked it up........”
“The product HG grout floor and wall sealant clear was great and a good price from Wigley, however I paid extra for next day delivery and it failed to be delivered. In fact it was very late the following day too, which was very disappointing as I wanted to get on with the job.”
“Easy to use website but once with their courier i heard nothing, despite it missing their promised delivery deadline and stated slot. It arrived, unannounced,the next day. Happy with product and price though....just don't expect it "next working day"!”
“Rapid dispatch but let down by using APC "Overnight" - that took them 3 days to deliver after APC "Overnight" decided it was ok to just cancel the delivery twice. The delivery charge was zero after spending over the minimum amount, but it is still not good.”
“Just the product that I needed for a stained glass project, available and quickly dispatched. Unfortunately, and probably beyond Wigley's control, the parcel seems to have been stamped on in transit resulting in the tube splitting and the contents smeared over the inside of the envelope. Still useable for the job, but less easy to store for future jobs.”
“Poor interface, wrong and silly questions send user crown wrong direction. VERY HARD TO PAY UP AND LEAVE. WHEN I got it to work, picking, packing and delivery good Dr J Stanley computer scientist, special study icons and user interfaces”
“Order paint Thursday night expecting it Saturday as my painter was coming Saturday and Sunday. Paint arrived today Tuesday and painter is booked up for the rest of the month so unable to do my hall until after christmad”
“The product when it arrived was as described.
Despite paying for next day delivery, it took 3 postal days for me to finally receive the item.
Because of this I had to go out and buy the product elsewhere, so the original purchase was a complete waste of time and money.
They should use a different courier to avoid this happening to future customers.”
“I've purchased cellars 30 bottle wine kits on numerous occasions. Great service,superb next day delivery, great price.but on this occasion it had gone up £1.50 per kit,so I'm afraid I'll have to look elsewhere.”
Hi Keith,
I'm sorry to hear you are having issues with a product you ordered from us, I have tried to call but there was no answer. I have emailed you privately to look into this further.
Wigley DIY
“The product was excellent. Delivery using APC was very poor. Product was delivered to the wrong address. My advice to the company is to change your courier.”
Dear Martin,Thank you so much for taking the time to share your feedback about Wigley DIY! We truly appreciate your review and are thrilled to hear that you're happy with your items.
At Wigley DIY, customer satisfaction is our top priority. We are constantly striving to provide the best experience possible, we are saddened to hear you had a delay in receiving your order. Unfortunately your parcel was misrouted by APC. After receiving your contact form about the delay we chased this up with APC and manged to get in upgraded to a pre 12 delivery slot
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're always here to help you in any way we can.
Once again, thank you for your feedback, Martin! We look forward to serving you again in the future.
Best regards,
Kevin
“To James Allen, I made a payment for a new hose and reel. Unfortunately I didn’t receive the item and I messaged you to let you know about this. I was then refunded less £5.95. I assume this is the delivery cost. Unfortunately I did not receive the item but you have stated that you attempted twice to deliver. I and at least one member of our family have been in constantly and we have never had a delivery card to state you’ve been. I would like the delivery cost back as well please. Also I would still like to purchase the hose and reel. Can you please advise. Regards John.”
Dear John,
At Wigley DIY, customer satisfaction is our top priority, and we are constantly working to provide exceptional service and high-quality products.
I have messaged you privately with the email provided to resolve this issue.
Warm regards,
Kevin
“Hi, the service was great, very quick delivery. Unfortunately though the item was a let down. The caulk I purchased has badly cracked / crazed after over painting.”
“To date I've not used this product, so I'm unable to rate it's cleaning properties.
However,on a positive note, I found the price to be reasonable and the order and shipping process to be efficient.”
