To James Allen, I made a payment for a new hose and reel. Unfortunately I didn’t receive the item and I messaged you to let you know about this. I was then refunded less £5.95. I assume this is the delivery cost. Unfortunately I did not receive the item but you have stated that you attempted twice to deliver. I and at least one member of our family have been in constantly and we have never had a delivery card to state you’ve been. I would like the delivery cost back as well please. Also I would still like to purchase the hose and reel. Can you please advise. Regards John.