Had a problem with item arriving damaged. Complained & got the usual corporate jargon about on occasion things go wrong. Had to spend time uploading photo's to confirm items were damaged. Eventually it was sorted out. Item was re sent out quickly and a refund was issued. But if they had spent the time packaging their items ready for their chosen parcel delivery company properly, i wouldn't of had to spend my time emailing them & the company having to spent time & money issuing a refund & sending out a new item. It doesn't make any sense. Anyway problem sorted and i would use this company again in the future. So a positive outcome in the end.