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Wigley DIY Reviews

4.9 Rating 5,571 Reviews

98 %

of reviewers recommend Wigley DIY

Company Reviews

Product Reviews

4.9

Based on 5,571 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01299 877514

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Wigley DIY 5 star review on 6th May 2024

Wigley DIY 5 star review on 5th March 2024

Wigley DIY 5 star review on 5th March 2024

Wigley DIY 5 star review on 5th March 2024

Wigley DIY 5 star review on 5th March 2024

Wigley DIY 5 star review on 18th July 2023

Wigley DIY 5 star review on 30th November 2022

Hilary Tringham

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for Express delivery ... did not turn up I had to chase the order no impressed! Said they had tried to deliver... I was actually in ! No doorbell no neighbour's notified sorry product fabulous but feel ripped off for paying a delivery charge for next day delivery....that I did not get”

Posted 3 years ago

“Ronseal quick drying woodstain satin Teak 2.5L was delivered promptly and supplied at a competitive price. On opening the box w packaging, i found the tin had suffered a significant impact to the bottom seal causing creasing to the bottom and side of the tin so the base is now concave. There was also a dent from a small impact to the top lid seal lip. No leakage i can see from creases or lid yet. There was no damage to the Box containing the product.”

Posted 3 years ago

“I have been delighted with my purchases from Wigley. They have shipped excellent quality items quickly. My only concern is that there is no postage option for delivery as being “remote” gives me an excess charge which makes smaller orders uneconomic. This is a shame as I will have regrettably have to seek further small orders elsewhere.”

Posted 3 years ago

“Ordered specialist outdoor paint but it was apparently sent to the wrong depot and didn’t arrive until 6 days after ordering. Rang Wigley’s and the man was very helpful, explaining what had happened and offering a cancellation/ refund if I preferred. I didn’t, but I unfortunately missed my window of opportunity weather-wise so my shed remains unpainted 😕”

Posted 3 years ago

“Although the product was good disappointed that I did not get next day service if ordered before 2Pm had to wait 3 days”

Posted 3 years ago

Hi Robert, Sorry you had to wait longer than expected for your parcel. Although couriers are never likely to be perfect we have generally been able to stick to our delivery estimates all through this difficult time. We have put a message about the current delivery timings on our 'Delivery / Returns' page explaining there may be some delays which was available to read before you placed your order. Kind Regards James Allen Director

Posted 3 years ago

“I still haven't received my order.”

Posted 4 years ago

Hi Jacqui, Just spoken to the web team who said they did try to phone to let you know the product was out of stock. They should have e-mailed as well, and tried again, however forgot as we have been so busy. We are really sorry, we understand that is not good enough. We are waiting for our weekly Dulux order to arrive any time now, so should be with you soon. I will get your delivery charge refunded. Kind Regards James Allen Director

Posted 4 years ago

“Item arrived with the lid popped off. Paint on the box and my hand. I am assuming this was the fault of the courier though. As the product was well padded and the lid had tape over it to secure it .”

Posted 4 years ago

Good Afternoon, Really sorry to hear that. Is the product still usable? Contact sales@wigleydiy.co.uk and they will sort it for you. As you mentioned we wrap paint deliveries up as best we can, but sometimes things happen during transit! I must say that despite the recent increase in paint sales this is the only one that has been damaged SO FAR. Kind Regards James Allen Director

Posted 4 years ago

“Excellent service, And both Spade and Fork is so light made digging really easy.”

Posted 4 years ago

“I ordered several hozelock accessories. They arrived quick. But some had Mark's on them and small chips,looked like seconds. But they will still do the job I bought them for”

Posted 4 years ago

Hi Carly, Really sorry, I only just noticed this review. I just wanted to assure you that the items you bought were not seconds. I can only assume they arrived that way when we received them from Hozelock and didn't notice when they were packed. If you are not happy then please contact sales@wigleydiy.co.uk and we will sort something out for you! Kind Regards James Allen Director

Posted 4 years ago

“Unfortunately some of the mats were chipped or rubbed on the edges where the string had been tied.”

Posted 4 years ago

“Web site is a pain”

Posted 4 years ago

“Item arrived in good condition. The 2pm deadline for next day which I missed by an hour or so meant a 5 day wait due to Bank holiday”

Posted 4 years ago

“More delivery options please, one to collect if possible, like delivery plus or Royal Mail, it's more eco friendly and means I don't miss the delivery 3 times!”

Posted 4 years ago

“Good service and a good range. Would have preferred they didn't send the package signed for.”

Posted 4 years ago

“Delivery never arrived the day it was supposed to rand delivery company and they said that it would arrive never arrived till day after .”

Posted 4 years ago

“The ordering process & delivery was fine. The product description was not. I wanted an assembled garden hose on a reel, which is what the product name and description said. However, it needed to be assembled from scratch when it arrived and does not work properly (probably my error putting it together, but then that is why I ordered an 'assembled' one......)”

Posted 4 years ago

“I bought two Hozelock 2181 non-return tap connectors. One was perfect but the other packet had been opened and the bottom spigot and the top threaded insert were missing. Fortunately I had these parts as spares so I did not bother complaining.”

Posted 5 years ago

Hi Edward, Really sorry to hear about the one packet being opened. As we are a retail store as well sometimes customers open packets and take the bits they need. That's no excuse as we should have noticed when we packed it. We would have sorted this as soon as possible if you had told us, however I'm glad you had the necessary spares. We can send replacements if you wish? Please contact me if there is anything else you need and we can do something as a gesture of good will. Kind Regards James Allen Director

Posted 5 years ago

“Every aspect of the process including product quality, price and delivery was very good.”

Posted 5 years ago

“I ordered a Youngs "Cellar 7", 30 bottle wine kit. The red wine concentrate leaked a little fouling the supplementary ingredients. I was able to wash these and the kit was usable. This is not a complaint, just a comment. My past experience from Wigleys has been excellent.”

Posted 5 years ago

“Product received as quoted. Not opened as paint (the product) no yet needed.”

Posted 5 years ago

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Wigley DIY is rated 4.9 based on 5,571 reviews