Wigley DIY Reviews

Name: Wigley DIY
Rating: 4.92

4.9 Rating 5,537 Reviews

98 %

of reviewers recommend Wigley DIY

Company Reviews

Product Reviews

Metrics

4.9

Based on 5,537 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01299 877514

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Wigley DIY 5 star review on 6th May 2024

Nia

Wigley DIY 5 star review on 5th March 2024

Jayne

Wigley DIY 5 star review on 18th July 2023

IAN CALLARD

Wigley DIY 5 star review on 30th November 2022

Hilary Tringham

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality paint and delivery was 2 days late.”

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Posted 8 months ago

“Any serious comment would just promote further bad behavior!”

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Posted 8 months ago

“Hi there, I still haven’t received my order?”

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Posted 1 year ago

“It came with all parts apart from the wood cover for the pen just the brass tube and pen head and the clicking bit with out the cover apart from that it’s a good quality pen with easy wring and comfortable just a little heavy”

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Posted 2 years ago

“Good delivery but photo on website was different product. I thought I was purchasing the old style all cotton mop head (Vylida has told me they no longer make). Instead it was the micro-cotton mix replacement which I can purchase anywhere.”

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Posted 2 years ago

“store is great. .but your website rubbish”

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Posted 2 years ago

Hi John, Thanks for the feedback, although I can't help feeling that you've rounded 2.5 stars down to 2 rather than up to 3! In all seriousness we have a part built new website that was supposed to go live last year but keeps being delayed due to one thing or another, mostly because of how busy we have been during the pandemic. We have had over 50 years to get the instore stuff right, but still working on the online side of things. If you have any specific problems or constructive feedback you want to share directly with me please email james@wigleydiy.co.uk Kind Regards James Allen Director

Posted 2 years ago

“Very pleased with product and price. Let down badly by delivery. I received an email from apc on 23/8/21 telling me delivery would be on 24/8/21. IT WAS NOT. I received an email from apc on 24/8/21 telling me delivery would be on 25/8/21. IT WAS NOT Very disappointed as I missed a deadline because of this. No explanation, no apology. Very poor customer service. I was planning to place a further order, but, regrettably, with this delivery service, I will try elsewhere. Regards Robert Templeton”

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Posted 2 years ago

Hi Robert, We are very sorry for the delay in your delivery. Your order was picked and sent out by us as promised and on time. Unfortunately once we hand the parcels over to APC (in this case) or any of the courier companies we have used we are then relying on that third party to 'finish the job.' We don't always hear if there is a problem with a consignment and can only help if we are notified by the customer. I believe this review is the first time you have contacted us about this issue? Being a small family owned business we really do care that your parcel didn't arrive on time and when we are notified we do everything we can to solve any problems. That being said, I had a long conversation with my contact at APC recently about a slight increase in failed deliveries. I must say that after speaking to them I have full sympathy with all logistic companies at this time. The are a number of factors affecting all of them, not least the well documented driver shortages and the 'pingdemic,' which has had a massive impact on some of the depots. Our delivery success rate is still above 96% although that is down from 98% earlier in the year, and even higher than this in 'normal times.' I do understand however that this doesn't help you in this instance, but it hopefully goes some way to explain why your parcel was late. Apologies again for any inconvenience caused. Kind Regards James Allen Director

Posted 2 years ago

“Impressed by price and dispatch date. Unimpressed by the delivery company which did not keep to the day promised by its tracker facility. On the following cay the tracker packed up.”

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Posted 3 years ago

“Very disappointed my purchase was bashed and dented no offer of discount paint seemed to be very old stock should have asked for my money back !!!”

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Posted 3 years ago

Hi Wendy, Sorry you were so disappointed with the paint you ordered. I wish you had given us the opportunity to correct this before posting your review as this is the first we have heard of the problem. I believe you collected the item in our store so if you had let us know that you were not happy we would have tried to rectify the problem at the time. I can assure you that the product was not old stock, sometimes they arrive that way from our supplier but as the paint is still OK inside we tend not to worry too much. I believe the web team have been in touch and you also mentioned that the paint had separated a little as well. This does tend to happen more easily with this style of paint. It is usually rectified with a good stir, or we can give it a shake in our mixer for you? Kind Regards James Allen Director

Posted 3 years ago

“Disappointed as after placing order and it being accepted no delivery to belfast ☹”

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Posted 4 years ago

Hi Georgina, Sorry you were disappointed that we don't ship to Belfast. We would very much like to if we could get prices from couriers that were reasonable. Just to help explain why we don't, your order total was £18.32 plus £4.95 for delivery. It would have cost us £17.12 to send it to you. We would therefore have made a loss on your order. The Post Office do offer a service that is more reasonable however many of the items we sell are prohibited to send by them. For example you ordered spray paint which they do not allow. We do make it clear on our Delivery/Returns page that we don not currently ship to Northern Ireland however much we would like to in the future. Kind Regards James Allen Director

Posted 4 years ago

“Tried contacting you but it kept saying what I was writing was blocked due to it being spamrecently bought some wood treat from yourselves and about a quarter of the bottle was all lumpy and I couldn't use it ! Tried giving it a good mix but could not seperate it ! Anything you could do please I don't really want to buy another bottle”

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Posted 4 years ago

Hi Alex, Really sorry to hear this. Although rare, It does happen sometimes unfortunately. I will get one of the web team to contact you first thing in the morning and sort out another one or a refund if you'd prefer. Also sorry if there was an issue contacting us. I have tested it and it is working now, but we have been stopping the website during this busy time so we can keep on top of web orders and get everything out on time so I wonder if this caused the problem. We will be in touch . Kind Regards James Allen Director

Posted 4 years ago

“The product was very good, but not impressed by the delivery people who left my parcel on the doorstep when I told them to leave it behind the side gate!The card that was posted through my door said, "left as instructed". Not happy with this at all, and sadly,it puts me off using them again.”

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Posted 4 years ago

Hi Muriel, Thanks for your feedback. I have checked and the instructions were added to your delivery information as requested. I'm not sure why the delivery driver didn't follow them, but I do apologise and I will pass your complaint onto APC. I am glad that the order arrived on time and you are happy with the product. Kind Regards James Allen Director

Posted 4 years ago

“Usually would review as very good; I have had no issues with any of my previous orders. However the all the lids of the spray paint I ordered were crushed which means the sprays have been open and started rusting, and I can't stack them up for storage like I usually do.”

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Posted 5 years ago

Hi Fhionna, I am really sorry to hear that the spray paint you ordered was damaged in transit. I have e-mailed you privately and will arrange replacements to be sent out. We will always sort out any issues will damaged deliveries if you let us know about them straight away. Kind Regards James Allen Director

Posted 5 years ago

“Expensive delivery option this cost more than the item and there was only one delivery option”

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Posted 5 years ago

Hi Ben, Thanks for your order and your feedback. Our delivery charges are made clear on the 'Delivery and Returns' page, which is linked to from a number of different places on our website. We would therefore hope that you were aware of the charge and happy to pay it before you placed your order. We endeavor to keep our product prices as low as possible and we feel that the delivery charge is very fair for the service we offer, we make no money on this charge. Kind Regards James Allen Director

Posted 5 years ago

“Good product and service, but price when I added postage was quite expensive.”

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Posted 5 years ago

Thanks for your review, we are always keen to hear feedback whether that is positive or negative. I am glad you were happy with the product and service. I note that your parcel was delivered next day as promised. This is why we are sometimes slightly more expensive than other suppliers, but we believe to be very good value for the service we offer. We make our delivery policy available in a number of places so it is clear from the outset what you will be charged before you order. I have just checked and our delivered price is £2.76 cheaper than the national competitor selling the same item, and that will take them 4 working days to deliver. Kind Regards James Allen Director

Posted 5 years ago

“In my opinion the item I purchased was not as described and of poor quality. I was given a full refund including initial p&p but was advised to return with proof of purchase which cost more than the original postal cost.”

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Posted 6 years ago

“The item was well packed and dispatched quickly. However I felt let down by not being given a delivery slot, which meant I had to wait in without any clue as to what time the item might arrive. As it was I missed the courier by 5 minutes, so I then had the unwelcome choices of repeating the whole performance the following day or making a 10 mile round trip to collect it myself (which I did). Most other retailers will make some sort of arrangement to tell the customer what time the item is likely to arrive and I felt that your performance in this respect was lacking.”

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Posted 6 years ago

Hi Geoffrey, I am sorry that you feel our service was lacking on this occasion. We understand that waiting for a delivery can be frustrating and are looking at having the delivery slot feature that you mentioned in the near future. We do have the option on our site for your delivery to be left in a safe place or with a neighbour, this can be found on the checkout page, this is however bypassed if you choose PayPal Express checkout. Kind Regards James Allen Director

Posted 6 years ago

“i am a pensioner in my 70"s and when I bought the Hozelock coiled hose from you, I hadn't realised the impossibility of fitting the two fixings onto the hose. i warmed the hose end in hot water but still unable to push them on, so I had a hose which i was not able to use. i phoned the customer help line, explained about my age , some arthritis in my hands and my frustration at having bought something from you which I am unable to use. I asked if I could have a pre-paid label to enable me to return it to you without the expense of another six pound postage. The person I spoke to said that it was not your policy to provide the pre-paid label and directed me to contact Hozelock for help ! So I am not impressed with the service I received from you From.. Mrs G. House AL3 4BJ”

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Posted 7 years ago

I am sorry to hear that you found the service you received to be below our usual high standards. I have spoken to the member of staff involved who explained what happened. It is correct that we do not provide pre-paid postage labels for ALL returns, however we do arrange for free collection of any faulty products. I think what the member of staff was trying to establish was whether the item was faulty or you were simply unhappy with it. We have found that Hozelock's customer service team are excellent at diagnosing any issues and sending out replacement parts immediately if any problems are found. They would have been able to tell you straight away if the issues you were experiencing were normal, or whether there was an issue which then would have been resolved by us, or them. We like to make sure our customers are happy, so I am disappointed that we have let you down on this occasion. I am going to be in contact shortly to sort this out for you. Kind Regards James Allen Director

Posted 7 years ago

Wigley DIY is rated 4.9 based on 5,537 reviews