West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,125 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good customer service fast delivery , and very good alternator thank you”

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Posted 8 years ago

Hi Chris Thank you for the positive feedback which we appreciate. We were happy to be of service to you. Regards West Lancs

Posted 8 years ago

“I cannot praise this firm too much. They speedily found my part (at a good price) and despatched it the same day. It was delivered next day by courier within the advised time span. I will not hesitate to recommend them or use them in the future. John McGhee”

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Posted 8 years ago

Hi John Thank you for the positive feedback and kind words. We are pleased that you were happy with the goods and service we provided. Regards West Lancs

Posted 8 years ago

“Next day delivery kind and friendly on the phone and very good prices thank you :-)”

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Posted 8 years ago

Hi Jason. We were happy to have been of service to you. Thank you for the positive feedback which is always welcome. Regards West Lancs

Posted 8 years ago

“I paid for next day direct delivery but it never arrived and am waiting refund of cost. When the new starter did arrive from the manufacturers it was faulty! I had to return and await another which was refurbished not new as I thought I had paid for. I have not yet written a review on e-bay as I am awaiting the resolution of my problem(postage refund and discount on stater motor, which I was told would be sorted out when someone had returned from their holidays.) I await your reply on this matter. R.Ridley.”

Helpful Report

Posted 8 years ago

Mr Ridley In response to your comments, please allow us to present our perspective on the issue. We agree you purchased a starter motor on Thursday 18th August. We explained to you that we were temporarily out of stock of the item but that we could arrange for our suppliers to ship one directly to you for Friday delivery with you incurring the carriage costs. This you agreed to. Unfortunately, our suppliers neglected to send out your order on the Thursday. Subsequently when we were made aware that you had not received it, we of course apologized to you and then contacted our suppliers who blamed it on human error. We then arranged, at extra cost to ourselves, for them to ship it out to you on a Saturday delivery, which they did. Unfortunately, this is where the situation went from bad to worse! On fitting the brand new starter motor it was found to be faulty. This is extremely unusual , as our suppliers are the largest wholesale suppliers of starter motors in the UK. and are normally 100% reliable. You contacted us on the Monday and informed us of the situation, but unfortunately after trying to source a replacement for you we found that none of our suppliers (even though we deal with all the main ones ) had stock of a brand new starter motor for your vehicle. All that was available to us was a refurbished starter motor, still covered by the same warranty but at a higher cost price to ourselves. We offered you this replacement at no increase in cost to you and you appeared happy to accept. We also said we would credit the carriage you incurred for the failed Friday delivery and this has been done. As you are well aware, we have acted politely and professionally in this transaction. It is unfortunate that the problems which occurred were beyond our control. However you must agree that we rectified the issues, at further cost to ourselves, as quickly and efficiently as possible once we were made aware of them. Regards West Lancs

Posted 8 years ago

“Very fast service”

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Posted 8 years ago

Hi There Thanks for the kind comment. Regards West Lancs

Posted 8 years ago

“Very happy with my purchase alternator, couldn't of been easier! Even refunded for a deposit I put down for my exchange alternator. No hassels”

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Posted 8 years ago

Hi Terri We are pleased you were happy with our goods and service.Thanks for the positive comments Regards West Lancs

Posted 8 years ago

“1st class service I wouldn't hesitate to use them again.”

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Posted 8 years ago

Hi There. Thanks for the positive feedback. We are happy to have been of service to you Regards West Lancs

Posted 8 years ago

“Spoke to Matt on the phone. Great knowledgable guy. Helpful and polite. A great service. It wasn't the quickest delivery but that's not west lancs fault. Thankyou.”

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Posted 8 years ago

Hi Michael Thanks for the positive feedback and kind comments.We are pleased you were happy with the goods and service we provided Regards West Lancs

Posted 8 years ago

“Saved £80 on price in Chester for starter motor, fitted and fine. Thanks”

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Posted 8 years ago

Hi Trevor Thanks for the positive feedback. So glad we were able to help Regards West Lancs

Posted 8 years ago

“Needed a starter for my 1998 Fiat 2.8tdi and they supplied me with one within three days. The company are knowledgeable about their products and the return service for the exchange part was excellent.”

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Posted 8 years ago

“25177 Drove through, Bought and fitted. Running like a dream. Many thanks. Chris.”

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Posted 8 years ago

Hi Chris Pleased you were happy with our goods and service. Thanks for the positive feedback. Regards West Lancs

Posted 8 years ago

“Responded to my enquiry very quickly then sent out the alternator the same day. I received it within 48 hours. Price was very good, chap i spoke to on the phone was very upbeat, polite and customer focused. I really can't fault them in anyway and have no hesitation recommending them.”

Helpful Report

Posted 8 years ago

Hi Jason Thank you for the kind comments.We always welcome customer feedback. We are pleased you were happy with the goods and service we provided Regards West Lancs

Posted 8 years ago

“Sent a mail on the off chance on a Sunday and was surprised to receive a quote the same day. I spoke to the company to ensure it was the correct starter as I had difficulty locating one and they were very confident that it would fit my vehicle. The starter arrived and it fitted perfectly. They even sent details on how to return the old starter which was really easy. I will know where to go next time I have a problem.”

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Posted 8 years ago

Hi Sue Thanks for the kind words and positive feedback which we always appreciate.We were happy to be of service to you and will help again in future if necessary! Regards West Lancs

Posted 8 years ago

“Many thanks to Matt at West Lancs Auto Electrics for supplying me with a starter motor for my ford transit van in less than 24 hours,Will recommend to all my friends. Frank Arnett”

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Posted 8 years ago

Hi Frank Thanks for the positive feedback which is always welcome.We are pleased you were happy with the service we provided Regards West Lancs

Posted 8 years ago

“Very pleased with my order. Very pleased with next day delivery. My mechanic thanks you for the bag of Haribo that were in the box. He says they were very delicous.”

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Posted 8 years ago

Hi Lynda Thanks for the positive feedback which we always appreciate. We were happy to be of service to you but sorry it was your mechanic and not yourself that received the sweets! Regards West Lancs

Posted 8 years ago

“quick delivery of the right afticle”

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Posted 8 years ago

Hi Ian Thanks for the feedback.We were happy to help Regards West Lancs

Posted 8 years ago

“Prompt service, delivery before 9.00am next day, item exactly as required, thank you.”

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Posted 8 years ago

Hi Will Thanks for the positive feedback. We were happy to have been of service to you. Regards West Lancs

Posted 8 years ago

“Very good but phone operator seems a little aggressive when asking questions”

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Posted 8 years ago

Hi Peter Sorry that you found our abrupt Northern telephone manner a little aggressive. I can assure you this was not intentional. Thank you for your feedback, however, as this is always welcome. We were happy to be of service to you. Regards West Lancs

Posted 8 years ago

“I am extremely happy with the service you provided to me from my enquireryto completion in less than 24 hours”

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Posted 8 years ago

Hi Frank Thanks for the positive feedback which we always welcome.We are pleased you were happy with the goods and service we provided. Regards West Lancs

Posted 8 years ago

“Very good service would definitely recommend and use again”

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Posted 8 years ago

Hi Nicholas Thanks for the positive feedback. We were happy to help. Regards West Lancs

Posted 8 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,125 reviews