West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,119 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,119 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Saturday morning, arrived weds afternoon. Seems to be working well at the moment although this is still day 1. The ordering process was smooth and quick. Delivery was much slower than I expected which was both disappointing and inconvenient. there was no tracking info, which caused me to wait in all day Tuesday for it not to arrive until weds, however, to be fair I contacted West Lancs to chase it both Tuesday and Wednesday and they were quick to get back to me having chased it on my behalf both times. The delay caused me to check out reviews on trust pilot, I came across some of which were a little more concerning than on here but other than timescale I have had no problems so far. I would use them again if I needed to order Mon to Thurs but I'd be inclined to pay a little extra and use the auto factors for speed if it was over the weekend as it appears the sales line is open 7 days a week but they don't seem to despatch over the weekend and do not appear to use next day service when they do. Perhaps not such a big deal if you are not waiting for the part to get your daily drive back on the road.”

Helpful Report

Posted 2 months ago

“The guy who answered the phone to me has quite a serious attitude problem. Very blunt and cantankerous with no customer care skills.”

Helpful Report

Posted 4 years ago

Hi Jamie Burgoyne We are sorry you were upset by your perceived view of the attitude of our telephone operative. However, are you sure you did not mistake the straightforward, no-nonsense way of speaking common to Lancashire as being "blunt and cantankerous?" You need only look at our many five star reviews to see that lots of them refer to the helpful, friendly and knowledgable staff. As you went on to purchase the alternator I can only assume you were not overly affected by it.

Posted 4 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,119 reviews