Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Felicity are amazing She is so good at about fashion She really understands what you want She is so smiley and postive”

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(Wed2b Milton Keynes) - Posted 1 year ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, WED2B

Posted 1 year ago

“Great service, staff were very attentive and helpful”

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(Wed2b Chesham) - Posted 1 year ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, WED2B

Posted 1 year ago

“Ik ben supergoed geholpen door Kiara!”

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(Wed2b Rotterdam) - Posted 1 year ago

“I was very disappointed with my recent experience when trying to buy a wedding dress from Wed2be, what should have been an exciting and happy experience for me and my sisters turned into a catalogue of problems and not credible excuses over a period of several weeks. • On my first visit to your Hull store,15/02/2025 which was my birthday that day,I was told that none of the dresses I’d selected online were available.And not in my size However, your employee Amber persuaded me to try on some different dresses. • I liked one of the dresses which fitted me and agreed to purchase that dress. I handed over the dress but somehow that was not the dress that was put in the box which I was given to take home. That alone sounds incredible how could that happen? • I was told that the right sized dress would be delivered to the store by a certain date22/02/2025 , and it wasn’t. This was my second visit to the store, and I left disappointed again. • I was told both in the store and by customer service that the dress was with a courier company, but they didn’t know where it was or when it would be delivered. This feels like a lie. We all use couriers regularly these days and we know that courier companies know exactly where packages are at any given time, and they openly invite customers to track the journey of any packages that are sent. In addition, I can’t believe a retailer would allow hundreds of pounds of stock to be unaccounted for, it’s just not credible. • When a size 14 dress was provided, my third visit, 27/02/2025 it was clear it didn’t fit and your employee Robyn later admitted that, but they said nothing at the time. The most important part of their role surely is to tell the truth, if a dress clearly doesn’t fit I’m quite frankly amazed that they didn’t say that at the time. • About five weeks after my initial visit, on my fourth visit,the right dress was delivered.10/03/2025 On my initial visit to your store in Hull on the 15th of February we were greeted by Amber. The first disappointment was when she informed me that none of the dresses, I had selected online were available in the shop. As we had travelled some way to get to the store Amber asked me what style of dress I was looking for and said that she would bring me a few dresses to try. Amber brought me three dresses to try. I tried on all three but two of them I disliked, the other dress, which was the Ivory Zion dress, I loved, but the size was too small. Amber mentioned that another bride was trying the same dress in a size 14 and if she didn’t like it, then I could try it on. Amber retrieved the dress from the other lady's cubicle, as presumably she didn’t like it. The dress was the same Zion dress that I liked, it was labelled as a size 14. The dress was a perfect fit around the stomach, and I loved it, so I decided to purchase it. My sisters loved it too, we were all very excited that we had found the perfect dress. The dress was taken into a back room to be packaged andgiven to me in a box, and we all left the store happy and excited. Imagine my disappointment when I got the dress home and tried it on again, and it didn’t fit, it was far too tight, when I looked at the label it was a size ten. I was reduced to tears, how could the shop have given me the wrong size dress, I had given them my perfect dress which had a size 14 label on it, and in that back room, they changed that for a size ten dress, which was clearly not the dress I had given them to package for me. I rang Wed2be Customer service and explained the situation. Customer service said they would arrange for a size 14 to be delivered to the Hull store. Customer service told me the dress would be delivered on Thursday 13th. I couldn’t attend on that date, so I left it a couple of days and I went to the store onSaturday the 15th with one of my sisters, so that I could try the dress on. I was very disappointed when I got to the store to be told that the dress had not arrived. I spoke to Robyn in the store, and she told me that, it was with a courier but there had been a delay, but they did not know, where the dress was or when the dress would arrive. I told her that I find that hard to believe, as I receive online shopping parcels all of the time and I can track them to the date andtime the delivery will take place. I have worked in retail, and I know how diligently stock is tracked. It’s simply not credible to say that stock worth hundreds of pounds was somewhere,but you didn’t know where it was, that doesn’t ring true on any level. We left the store, quite frankly feeling that we had been lied to, but clearly the dress was not there, and Robyn reassured me that they will be in touch with me when the dress arrives in store. I rang customer services again, only to be told that they couldn’t tell me when the dress would be delivered and that they didn’t know which store it had been collected from or where it was. Robyn in the store had told me that it had been delayed, how would you know that if you were telling me, you didn’t know where it was. This cannot be true, courier companies operate on the basis of being able to know where any item in their care is at any time, they pride themselves on keeping customers informed and proactively provide tracking references, so to be told that nobody knew where the dress was feels very much like a blatant lie. Eventually I got a message to say that the dress was in thestore. I went on my own this time. I arrived thinking that finally I would get the right dress. It was indeed a size 14 dress, but it wasn’t the same size dress that I originally purchased. I left the shop and took the dress with me fearing that if I left without it there would be a prolonged period to resolve the problem. Once again, I was in tears, I had originally purchased a dress that had a size 14 label on it, but this dress which I had been given on this visit, which was a size 14, was not the same size as the one I had tried on. When I got home and tried the dress on again, I took some video footage and sent it to customer service explaining that the size 14 dress was not the original dress that I tried on and bought from you. The only plausible explanation was that the dress that I had purchased had been mislabelled and was in fact a size 12, with a size 14 label attached. I contacted customer service again and asked to exchange this dress for a size 12 and they agreed. A size 12 was eventually delivered to the Hull store and I went in for the fourth time, this time with one of my sisters again, to try it on. Finally, this dress fitted perfectly. As I was trying the dress on, Robyn toldmy sister that she thought that I liked the size 14 dress, my sister told her that I just wanted to leave the shop as I was getting upset about the whole poor customer experience. Robyn replied and told my sister that she thought that the dress was not right. In that case why didn’t she say that at the time. How can a Senior Bridal Consultant, sell a wedding dress that is ill fitting and completely wrong for the bride and let her leave the store with it. Thankfully the size 12 did fit, and I have a dress that I love, but the whole experience has been unsatisfactory. What should be a joyous experience has been a deeply harrowing and disappointing one. In addition to the considerable emotional turmoil, and being lied to and misled, I had to make four trips to the Hull store, that has cost me money to travel and take time off work. Which in total has cost me £64.05p And my loss of earning’s I have not even included I can’t express how much this has affected me at what should be a joyful time planning for my wedding. Thankyou miss Tina walke”

Helpful Report

(Wed2b Hull) - Posted 1 year ago

Hi Tina, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“I went to Wed2be in Liverpool. I was nervous about it being walk in only as we were coming over from IOM but they were amazing. So welcoming and kind. I got a lady called Abby who made me feel so pretty and nothing was a bother. I'd love to come back her for my daughters weddings in the future so they can feel as special. Within 2 hour I had tried on several dresses and walked out with the one, a photo with the sign and boxes of things. 100% recommend.”

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(Wed2b Liverpool) - Posted 1 year ago

Thank you so much for sharing this lovely image with us, and many congratulations on finding your dream gown! If you are happy for us to potentially share it on our social media platforms, please reply #wed2bbride 💖Best wishes, WED2B

Posted 1 year ago

“I went to the Eindhoven store. They helped me really well with the necessary patience. I went home with my dream dress!”

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(Wed2b Eindhoven) - Posted 1 year ago

“I had a very great experience in store and the lady who helped us made me feel comfortable throughout the experience. I said yes to the dress 🩷”

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(Wed2b Bristol) - Posted 1 year ago

This is so amazing to hear! Congratulations on finding your dream dress and thank you for sharing your kind words. We would love to see photos of your special day at www.wed2b.com/realbride 😊 Best wishes, WED2B

Posted 1 year ago

“Saskia was so so lovely made me feel at ease, she went above and beyond for me and i couldn't thank her enough for helping me choose the perfect dress for my big day! x”

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(Wed2b Camberley) - Posted 1 year ago

Congratulations on finding your perfect look – we are so thrilled for you! Thank you for your lovely feedback, our Camberley team will be so excited to read this 😊 Best wishes, WED2B

Posted 1 year ago

“I’d seen a few styles I liked online and was pleased to find that the Fleetwood store stocked a couple of them and I was able to try them. Natalia was super helpful and made me feel comfortable in the fitting rooms, and also gave lots of useful hints and tips!”

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(Wed2b Fleetwood) - Posted 1 year ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, WED2B

Posted 1 year ago

“Ich war in der Filiale in Moers und habe mich von Anfang an wohlgefühlt. Das Team war super freundlich und harmonierte perfekt miteinander – man hat gemerkt, wie viel Spaß sie an ihrer Arbeit haben! Meine Beraterin hat sich viel Zeit genommen, um meine Wünsche zu verstehen, und mir mit viel Einfühlungsvermögen und Fachwissen die perfekten Kleider gezeigt – ganz ohne Druck. Dank der ehrlichen und herzlichen Beratung habe ich mein Traumkleid gefunden. Ein rundum tolles Erlebnis – absolut empfehlenswert!”

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Posted 1 year ago

Herzlichen Glückwunsch, dass du deinen perfekten Look gefunden hast – wir freuen uns so sehr für dich! Vielen Dank für dein schönes Feedback, unser Moers Team wird so begeistert sein, dies zu lesen. Liebe Grüße, Wed2b 💖

Posted 1 year ago

“I can honestly say I had the most incredible experience with Leoni in the Manchester store today! She made me feel so confident and comfortable and I ended up walking away with the dream dress!!!”

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(Wed2b Manchester) - Posted 1 year ago

This is so amazing to hear! Congratulations on finding your dream dress and thank you for sharing your kind words. We would love to see photos of your special day at www.wed2b.com/realbride 😊 Best wishes, WED2B

Posted 1 year ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, WED2B

Posted 1 year ago

“Herzliche, kompetente Beratung! Dankeschön nochmal an Persida, Julia und Karin🫶 ich habe mein absolutes Traumkleid gefunden! Ich würde jederzeit wiederkommen und werde euch garantiert weiterempfehlen 👍👍👍 ihr seid einfach spitze! Übrigens ist das Preis-Leistungsverhältnis super!”

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(Wed2b Garbsen) - Posted 1 year ago

“Great experience all round. Starting with being greeted by the manager to being helped by Lauren for about 3hrs! I walked away with the perfect dress with a few ideas for the seamstress too. Thanks to you all, very helpful.”

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(Wed2b Newcastle) - Posted 1 year ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, WED2B

Posted 1 year ago

“Such a great experience. Got to bring my entire bridal party, not a problem. Didn’t feel rushed or pressured, the lady that helped me was so helpful and friendly, even though it was busy, she still let me have all the time I needed and try as many dresses as needed. I said yes to the dress and would 100% recommend Wed2Be to any bride, especially if on a budget! Value was amazing!”

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(Wed2b Milton Keynes) - Posted 1 year ago

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, WED2B

Posted 1 year ago

“Nina was extremely helpful, fun and made me feel at ease immediately. The experience was how I had hoped and imagined my wedding dress shopping would be. The staff are so lovely and made it a once in a lifetime experience.”

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(Wed2b Chesham) - Posted 1 year ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, WED2B

Posted 1 year ago

“I said yes! Alysia was so so lovely and patient. I wanted to try on a bit of everything and she knew exactly what I wanted! When i finally said yes after going for a coffee and coming back everyone was so excited for me. We then had a real fun time doing a photoshoot with Rebecca and Alysia which was great! I highly recommend these guys (really well priced to for those on a budget) x”

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(Wed2b Chesham) - Posted 1 year ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, WED2B

Posted 1 year ago

“Cerys at Cardiff”

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(Wed2b Cardiff) - Posted 1 year ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, WED2B

Posted 1 year ago

“Me and my friend (is also getting married) came in apprehensive as plus size brides, worried about all the discourse around having to lose weight to be a beautiful bride. But Helena just understood my body type and really did everything to find all the right pieces, nothing was too much trouble to try. Buying my dress was the special experience you hope it will be and I can't thank her enough. Representation matters because she turned a day I was dreading into a day ill remember forever and I don't need to change anything about my body to be a bride (a beautiful one!)”

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(Wed2b London (City)) - Posted 1 year ago

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, WED2B

Posted 1 year ago

“I can in to the shop today to look for my wedding dress Elsa could not of been more helpful she listened to everything I said and what I wanted she helped pick dresses for me even when I didn’t like the dress or I wasn’t sure she helped me see myself in a different way and made me feel Very relaxed and boosted my confidence as it is very low at the moment I can’t wait to go back and find my dream dress”

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(Wed2b Carlisle) - Posted 1 year ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, WED2B

Posted 1 year ago

“Emily was so helpful in helping me find my dream dress and all the girls are so helpful and supportive. I felt so comfortable and would happily return if I ever needed another dress (hopefully not haha!). Thank you so much ladies!”

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(Wed2b Leeds) - Posted 1 year ago

This is so amazing to hear! Congratulations on finding your dream dress and thank you for sharing your kind words. We would love to see photos of your special day at www.wed2b.com/realbride 😊 Best wishes, WED2B

Posted 1 year ago

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