Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,741 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Webuybooks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pricing up the book and the getting my money parts were great but getting hermes to actually pick it up was an absolute nightmare. I went through 3 different collection days until it finally got collected. It shouldn't have been that hard. I probably wouldn't use the service again until I've exhausted all other avenues because of this.”

Helpful Report

Posted 5 years ago

Hello Shaun, Thank you for leaving a review. We are sorry to hear of the delay with Hermes collecting the items but we are happy to hear you were pleased with the rest of the service. Sorry for any inconvenience caused, we hope in the future you would consider using us again. Kind Regards WeBuyBooks

Posted 5 years ago

“I was very disappointed with this service. They are arbitrary on which books they select, offer peanuts for them (really low prices) and then took about 3 weeks to pay. They said they hadn't received the books, after a prompt, and promised to reimburse me immediately. This didn't happen, the following week the books 'had been delivered' but it took another week to get the money. The customer service was not brilliant, rather patronising, so sadly I won';t be using them again. I have a library of books to sort though so will have to send them to Oxfam or similar.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We are sorry to hear there was a delay receiving the payment. We want our customers to have a positive selling experience and to be paid as soon as possible but sometimes there are delays in the postal service. It was taking us a little longer to check items whilst adhering to social distancing rules but this will no longer be an issue as we have things in place to ensure the safety of our employees and to get the items checked as soon as possible for our customers. Kind Regards WeBuyBooks

Posted 5 years ago

“Disappointing. I submitted an order of a value which made it qualify for an additional 5% payment. This was never received despite several emails of enquiry which were rudely ignored. Unlikely to use this service again”

Helpful Report

Posted 5 years ago

Hello Paul, Thank you for leaving a review. Please can you email us at info@webuybooks.co.uk with the offer ID? I have checked our emails and our website and cannot find anything under your name. Could it be that you have traded with another company, not us? If you send us an email we will be happy to look into this for you. Kind Regards WeBuyBooks

Posted 5 years ago

“The whole process seems a lot slower than previously. My books took 12 days to arrive at the depot and I still have not received my payment. The books were collected on 15 January, it is now 5 February.”

Helpful Report

Posted 6 years ago

Hello Jaqueline, Thank you for taking the time to leave us a review. I am sorry to hear that it has taken longer than usual, there have been some delays at Hermes but this has been sorted now and we are working through getting the backlog checked. Please could you contact us at info@webuybooks.co.uk with your offer ID? We can then look further into this for you. Kind Regards WeBuyBooks

Posted 6 years ago

“We don’t buy most books would be a more accurate description”

Helpful Report

Posted 6 years ago

Hello Andrew, Thank you for taking the time to leave us a review and we are sorry to hear that you are unhappy. Our acceptance is based on the popularity of titles offered for sale. This can be affected by a variety of factors e.g. seasonality, current trends and when the title was last sold. We do have a current list of popular book types below, should you decide to try our service again in the future... • Food/cookery books, • Arts and crafts books, • Text books, • History books, • Travel guides. Kind Regards WeBuyBooks

Posted 6 years ago

“Good price. Books hard to scan, had to mostly put them in manually, but this isn't much worse than other apps on the market. Main issue was with collection, I had to rearrange 3 times as they kept not turning up and when I contacted by email they said that there had been no reason given for the no-show and that I would just have to keep rearranging and hope. Eventually after the 3rd no show I hadn't got round to arranging another collection when they just randomly showed up on a different day (luckily someone was in) and asked if we had a parcel to collect.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. I am sorry to hear there was an issue with your collection. Unfortunately I am not able to provide any information regarding the issue with the collection as we don't have your offer ID. There had been an issue with the Hermes collection bookings at one point, it may have been this that affected it and could explain why the driver arrived on a different day. Please accept our apologies for any inconvenience caused. Kind Regards WeBuyBooks

Posted 6 years ago

“I was unable to send more than one of the same book as I have multiple books of the same kind. I cannot even send a new parcel of the same books. I do not understand why it isn’t possible to send in duplicate books.”

Helpful Report

Posted 6 years ago

Hello Simon, Thank you for taking the time to leave us a review. We don't accept duplicate copies through the website and app but if you send us an email to info@webuybooks.co.uk with the ISBNs, and the number of copies you have, we can look into whether we want more than one copy from you. Kind Regards WeBuyBooks

Posted 6 years ago

“I will be happy with the service once my payment is made successful. Having received a cheque it was then rejected by the bank, if it gets sorted quickly I will write a more positive review”

Helpful Report

Posted 6 years ago

Hello Karen, Thank you for taking the time to leave us a review. I am very sorry about this. I can see the payment has been reissued, it looks as though money was transferred into the wrong holdings account, this is why it has bounced. Your new Cheque is on it's way to you. Sorry for any inconvenience caused. Kind Regards WeBuyBooks

Posted 6 years ago

“Sorry to say a poor review a) Having entered ISBNs for approximately 20 books have only managed to sell you 3 - not wonderful prices either. I do like the fact they are collected from my home but trying to find a box to fit size of books is not easy either. Guess I should just keep trying.”

Helpful Report

Posted 6 years ago

Hello MaryLou, Thank you for taking the time to leave us a review. I am sorry to hear you were not happy with the prices offered. We regularly do checks to ensure we offer competitive prices. We buy items based on the demand in the market, if the demand is low for the item, unfortunately we are not looking to buy them. We do have a list of popular book types below for which we tend to pay more if you decide to try our service again in the future • Food/cookery books, • Arts and crafts books, • Text books, • History books, • Travel guides. Kind Regards WeBuyBooks

Posted 6 years ago

“The courier didn't show up on the allotted date, so I stayed in on a sunny Saturday for nothing, and then had to change around everything I was doing on Sunday so that I could stay in on Monday. When one turned up on Monday morning he told me that there hadn't even been a booking made for the Saturday; it had been made for the Monday from the beginning, even though everything I'd been sent clearly showed the Saturday. After that I heard nothing and had to chase it up a couple of times to actually get the money, because the courier still hadn't passed it on to WBB 10 days later (you might be thinking "but this is a review of the courier, surely?", and yes, it is, but this isn't the first time it's gone this exact same way, with the courier claiming the appointment was for a later date, followed by them just not passing the parcel on. At some point WBB has to take the hit for continuing with such an unreliable company). The rest was fine, but losing an entire day and a half to a pick-up, having to change around my whole weekend, and then having to chase the payment, isn't the 'easy, quick, and stress free' experience they like to claim their service is.”

Helpful Report

Posted 6 years ago

Hello Leanne, Thank you for taking the time to leave us a review. I am sorry to hear you had trouble with the collection. We will look into why this has happened on more than one occasion. We want our customers to have a good selling experience and want it to be a quick and stress free experience. We hope you will continue to trade with us and it will be a better experience in the future. Kind Regards WeBuyBooks

Posted 6 years ago

“I got payed quickly,but £11 for 30 odd dvds in perfect condition is an insult, so we buy books haven't done me any favours.”

Helpful Report

Posted 6 years ago

Hello John, Thank you for taking the time to leave us a review. We do regular checks to ensure we are offering competitive prices for the items sold to us, items are sold to us subject to our customers acceptance of prices offered, there is an option to reject any prices you are not happy with, I am glad to hear you received your payment quickly. Kind Regards WeBuyBooks

Posted 6 years ago

“pay the lowest possible (15p!!) for new cd's; wouldn't recommend.”

Helpful Report

Posted 6 years ago

Hello Glen, Thank you for taking the time to leave us a review. I'm sorry to hear you weren't happy with the price offered. We regularly do checks to ensure we are offering competitive prices. As it is calculated by the demand in the marketplace, I'm afraid it means that the demand for the CD is low and that there are many copies readily available on the marketplace already. Kind Regards WeBuyBooks

Posted 6 years ago

“Not a lot of money for a lot of effort Will give to charity shop next time”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We buy items based on the demand for them in the marketplace. If you do decide to check the prices of more books in the future, we have a hot list of genres for which we pay better prices and tend to accept more as follows... • Food/cookery books, • Arts and crafts books, • Text books, • History books, • Travel guides. I hope this helps. Kind Regards WeBuyBooks

Posted 6 years ago

“Second time let down with Bonus offer, When you apply when selling the entry box is feint, and you type in and nothing happens. This time a £31.00 odd deal failed to deliver the extra 10% NOT THE FIRST TIME...”

Helpful Report

Posted 7 years ago

Hello Kenneth, Thank you for taking the time to leave us a review. There is no error on the voucher adding option on the website or app, if you have ever missed adding your voucher, you can contact us with your offer ID and we will happily add the extra on for you before the payment goes through. Kind Regards WeBuyBooks

Posted 7 years ago

“Books picked up on time but still haven't been paid. Hoping it's just the Christmas delay!”

Helpful Report

Posted 7 years ago

“I use a selection of online book cd and DVD selling sites with stock from house clearances. Webuybooks unfortunately offer the lowest price for books compared to the other sites I use but they do buy some the others do not want. Which makes them useful. The scanning software they use is ok compared but won't let you imput non uk isbn numbers mainly Cn numbers.”

Helpful Report

Posted 7 years ago

“I've sold through WBB before and have had a great experience. On my latest sale, however, they queried the quality of one of the books. As it happens it was the most valuable which was suspicious. The options for a seller when they already have the books in their possession are limited.”

Helpful Report

Posted 7 years ago

Webuybooks is rated 4.7 based on 9,741 reviews