Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 8,640 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 8,640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth the time they are very choosy peanuts offered quite insulting wouldn't use them again”

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Posted 1 year ago

“It’s a great service . The only thing I would say negative is that you get 10pence for a £8 pound brand new book”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for taking the time to leave us a review. We're sorry to hear the prices offered were lower than expected. This is based on the supply and demand on the market as well as our current stock levels. As these conditions fluctuate regularly, the prices offered can also change over time. Hope to see you again soon, WeBuyBooks.

Posted 1 year ago

“Unfortunately get let down by the couriers they use”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We apologise for the inconvenience you have experienced with your collection, the vast majority of home collections go ahead without issue, therefore we are very sorry that this has not been the case for you! WeBuyBooks

Posted 1 year ago

“A bit disappointed as the prices offered are a lot lower than other book sites. WBB used to be the best prices offered but not any more”

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Posted 1 year ago

“All straightforward with the website, but We Buy Books are badly let down by Evri (formerly Hermes), which has so far failed to turn up to collect on four consecutive days. I have waited in each day but still Evri has not turned up. The boxes are too heavy to carry to a drop off point. We Buy Books say they cannot directly contact the courier to get an explanation for the no shows. So, sadly, I would not use We Buy Books again unless the boxes were light enough to be carried to a drop off point.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving a review. The free courier collection option is designed to be a hassle-free way to send your items to us; therefore we apologise that this has not been the case for you. We have looked into this for you and can see that a member of our helpful Customer Services team has escalated the issue with your collection to the courier and we will be in touch with their response as soon as possible. Apologies again for the inconvenience this has caused. Best regards, WeBuyBooks

Posted 1 year ago

“Advertised as 10% extra added on to first trade but when asked how to get it I wasn't helped enough - would be a better system if Webuybooks automatically applied the extra instead of making it difficult for first time users. Mine was a very small amount but it's more the principle that is important. I also think it would work to the advantage of Webuybooks if they changed to this method.”

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Posted 2 years ago

“Quite low valuations and I had to wait ages for payment Even had to email them and chase it up”

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Posted 2 years ago

Hello Jacqueline, Thank you for leaving a review. We are very sorry to hear that the prices offered were lowered than expected and the payment was delayed. The prices offered via our website or app are based on the supply and demand in the market which is beyond our control, however, this can change quickly if you wanted to check again in the future. Having looked into this further, we can see that the payment was delayed as the box did not arrive with us. As a result, we paid for the items in full and contacted the courier to chase up delivery. Despite the vast majority of packages arriving within five working days, there can sometimes be delays due to unforeseen circumstances. Our friendly Customer Services team can be contacted via phone, email or live chat should you have any queries including regarding payment. Please accept our sincere apologies again for the delay. Best regards, WeBuyBooks

Posted 2 years ago

“I have sold a few books but may not bother any more as I am constantly told that they are not buying the books I want to sell. Not sure what kind of books they want.”

Helpful Report

Posted 2 years ago

Hello Jan, Thank you for leaving a review. We're sorry to hear that we are not currently purchasing some of your items. Although we try to buy as many items as possible, this decision is linked to the supply and demand on the market as well as our current stock levels. It may be that we have a surplus of these items in stock at the moment or the items are not selling to a level where we would buy more at this time, however, the supply/demand and our stock levels change quickly and it may be worth rescanning the items in the near future. We typically advise that books relating to the following categories may be more likely to be accepted: food/cookery, history, education, arts/crafts, travel. Thank you again for your feedback. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 2 years ago

“I have used Music Magpie and they keep you updated of the progress of the order. I didn’t know what was happening with we buy books.”

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Posted 3 years ago

Hello Gill, Thank you for leaving a review. We want to keep our customers updated during the process, we send an email when we have received the items and when the payment is going through as we know how important this is. We are sorry to hear you hadn't received these emails, we will be looking into why this error has occurred so it doesn't happen again in the future. Please accept our apologies for any inconvenience caused, we hope we are able to continue trading with you in the future. Kind Regards WeBuyBooks

Posted 3 years ago

“Have recently had 2 books returned because you said - "there was damage to the book spines" On return there was no damage at all and in my opinion, nothing else at all adverse visibly. Not very impressed, probably won't bother using you again.”

Helpful Report

Posted 3 years ago

Hello Duncan, Thank you for leaving a review. We buy the items to find a second home for them so we cannot accept them if they have damage to the binding unfortunately. The damage can get worse and the pages can end up loose in the book. We want our customers to have a positive selling experience but cannot accept items if they don't pass the condition guidelines, sorry. Kind Regards WeBuyBooks

Posted 3 years ago

“I sell books for charity This company seemed ok when I sent the first box- took ages for the cheque to arrive but we’re generous with their offer! The second box - a different story! It was only a small box BUT they said I’d forgotten to put in 7 books and 2 were damaged!! This is totally untrue and they should be ashamed of themselves!!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We're really sorry to hear of your recent experience with our service. We take matters like this one very seriously. Occurrences likes this don't happen often but when they do, the missing items are usually found with the customer, delayed or in an extra parcel we were not aware of. We would kindly ask you to check these options for the missing items and if any of these instances can explain why the items were missing, please get in touch with us, one of our customers services team would be more than happy to assist further. Kindest Regards WeBuyBooks

Posted 3 years ago

“very slow going on my 3 orders unprocessed”

Helpful Report

Posted 3 years ago

Hello Daiva, Thank you for leaving feedback. I can see a member of our customer services team has looked into this for you and your offers are in the payments process, there is one offer that has not yet been paid, we have emailed you regarding this and are just waiting for you to respond to the email we have sent, you can update the offer and put it into the payments process by following the link at the bottom of the email. We apologise for any inconvenience caused and want to provide the best service possible and would therefore like to get your last offer into the payments process. Kind Regards WeBuyBooks

Posted 3 years ago

“Only accept a very small percentage of books scanned so it really won't help you declutter. Made less than £10 after scanning 100s of books, CDs and DVDs. Obviously very time consuming and not worth the effort. Will be sending the 95% not accepted to a charity shop once they start accepting goods again.”

Helpful Report

Posted 3 years ago

Hello , Thank you for leaving a review. We are really sorry to hear that you were disappointed with the number of items we were accepting. There are a number of factors that affect what we buy, it is mainly due to the demand in the marketplace at the time of selling and the number of copies we already hold. Due to this, what we buy can change on a daily basis, if you are not in a hurry to sell your items, it may be worth checking if we are looking to buy them at a later date. Thanks again for your feedback, we appreciate your comments as we are always looking to improve our service. Kind Regards WeBuyBooks

Posted 3 years ago

“Overall, I had problems utilising system on my phone. I had to contact customer services for label - could not fathom what button to press to get this sent. Also had problems being able to check and verify order. The company gave reasonable amounts to book, but overall quite low. It was a longer process than anticipated.”

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Posted 3 years ago

Hello Kirsten, Thank you for leaving a review. I am sorry to hear the process took longer than expected, I can see the items arrived in under the estimated time, it does put a slight delay on payment if the label is to be posted due to waiting for it to arrive to get the items sent off. We hope if you are to use us in the future, there won't be delays in the postal service and your label arrives with you quicker. Kind Regards WeBuyBooks

Posted 3 years ago

“Scanning books and having them collected was really simple and quick HOWEVER the app claims fast payment of a couple of days. I had to wait just over 3 mths with regular email chases ups once every 2 or 3 wks before I received my cheque. Will not be using again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. I am sorry to hear there was a delay with the payment, I can see your first Cheque had not been delivered and another Cheque was sent out, unfortunately a small number of items get lost in the post, we also pay by bank transfer and Paypal. If you trade with us again in the future, the payment method can be changed on your account, you can then get your payment the next working day once the items have been checked. Kind Regards WeBuyBooks

Posted 3 years ago

“Very slow service. Been over two weeks and still not received one of my payments.”

Helpful Report

Posted 3 years ago

Hello Victoria, Thank you for leaving a review. I'm sorry to hear you haven't been paid, please can you email your offer ID to info@webuybooks.co.uk? One of our customer services team would be happy to look into this for you. Kind Regards WeBuyBooks

Posted 3 years ago

“We had to take the books to a pick up point as they didn't turn up to pick them up from home and could not resolve why”

Helpful Report

Posted 3 years ago

Hello Judith, Thank you for leaving a review. I'm sorry to hear there was an issue with your collection, I can see a member of our customer services team contacted Hermes to try and resolve this issue for you. We apologise for any inconvenience caused by this situation and hope you will consider us again in the future for any further trades. Kind Regards WeBuyBooks

Posted 3 years ago

“I'm a bit worried as I packed my books up and sent off 2 weeks ago, had confirmed arrival but have received no cheque. I thought I would of received by now.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. I am sorry to hear you haven't received your Cheque, if you contact us at info@webuybooks.co.uk with your offer ID, we would be happy to look into this for you. Kind Regards WeBuyBooks

Posted 3 years ago

“The books were slightly damaged so they refused to pay me anything for them. I wanted to return the books but I had to pay the delivery which was extremely expensive”

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Posted 3 years ago

Hello, Thank you for leaving a review. Unfortunately we cannot buy the books if they don't pass our condition guidelines, as we buy them to find a second home for them. We pay the postage costs to receive the items under the agreement that they will be in a good condition, we therefore cannot also pay the return postage costs. Kind Regards WeBuyBooks

Posted 3 years ago

“Very disappointed this time. Mix up with collection/drop-off. Changed the method twice due to printer issues but the courier didn't seem to receive any notifications regarding the changes. Still haven't received the payment even though this trade was completed 14th Aug. Have queried but had no response to date. A shame because my first trade was brilliant.”

Helpful Report

Posted 3 years ago

Hello Frances, Thank you for leaving a review. I have looked into your offer and can see your payment was issued on the 14th of August, please can you check all possible bank accounts and email us at info@webuybooks.co.uk if you have still not received it? We can then pass this to our payments team who will get it sorted as soon as possible for you. Kind Regards WeBuyBooks

Posted 3 years ago

Webuybooks is rated 4.7 based on 8,640 reviews