Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,433 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is very hard to find books that we buy books want to buy. We have been having a big clear out and I'd say 98% they didn't want. Also they pay very little for some books often only 15p”

Helpful Report

Posted 1 year ago

“Disappointed at the lack of books webuybooks accept.”

Helpful Report

Posted 1 year ago

“I had a nightmare with the rather incompetent collection service [evri]. However Webuybooks customer service was not to bad attending to the problems thereof. But, overall, it was all slow, and it generated stress, this is why, unfortunately, I am not that enthusiastic about selling further books to then.”

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Posted 1 year ago

“I have so many good books in really good condition and you are not interested. I find it a complete waste of time.”

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Posted 1 year ago

“Thought it was a great idea for my daughter to sell her unwanted books and earn herself some pennies. Sadly they took a month to pay up. Not sure it was such a great plan after all!!”

Helpful Report

Posted 1 year ago

“We Buy Books uses a dedicated courier firm, Evri - there are no Evri 'drop-off' points near me. Consequently, a considerable amount of petrol is required to drive 20 miles or so to deposit my books. Secondly, the purchase price offered by We Buy Books is very, very low. It will barely pay your travel expenses for depositing the books. Because there appears to be no competition for selling secondhand books, WBB can offer whatever they want; in this case, derisory prices. The books I sold were mostly academic texts; some of them were not easy to find. Perhaps WBB is more generous with novels - but I think this is unlikely...how many copies of the 'da Vinci Code' (or insert ubiquitous title of choice) do they need? In conclusion: donating the books to charity will be less hassle & you won't be losing out much financially, sadly.”

Helpful Report

Posted 1 year ago

“We decided to see how WEBUYBOOKS worked - the system is splendid however the price paid for major books is either nil or about 10% of what rear book buys pay. We will not be using the service again if WEBUYBOOKS don't value interesting and rear books. Francis”

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Posted 1 year ago

“This is how I sell my books when all else has failed. The prices they offer are rock bottom, but due to being lumbered with so much stuff, the appeal of being able to get rid of books quickly means I use them occasionally.”

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Posted 1 year ago

“Excellent for first order, still awaiting reply and payment for the second.”

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Posted 1 year ago

“Still awaiting payment for books sold ...after many phone calls very disappointed with service will not recommend to friends”

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Posted 1 year ago

“The driver failed to pick up the books as he went to the wrong building. I was told the driver would not call me in such situation, which puzzles me: why would they rather waste their time than simply make a phone call? Also, I have not received the payment nearly two weeks after the books were taken away.”

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Posted 1 year ago

“I guess it does what it says on the tin but why do you have to make it so difficult with your awkward, clunky page for listing books? New design is even worse than the old one. I don't know why I'm writing this since you never take any notice”

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Posted 2 years ago

“I have still not received my cheque payment for the books that I returned to you 2 weeks ago”

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Posted 2 years ago

“Received a message from Webuybooks on 24th Feb saying they had received my book parcel and the cash would be in my PayPal account by 7.00 pm that day. Still no sign of any cash on 4th March. Cash arrived by cheque a few days after sending this review.”

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Posted 2 years ago

“Not worth the time they are very choosy peanuts offered quite insulting wouldn't use them again”

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Posted 2 years ago

“It’s a great service . The only thing I would say negative is that you get 10pence for a £8 pound brand new book”

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Posted 2 years ago

Hi Kevin, Thank you for taking the time to leave us a review. We're sorry to hear the prices offered were lower than expected. This is based on the supply and demand on the market as well as our current stock levels. As these conditions fluctuate regularly, the prices offered can also change over time. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Unfortunately get let down by the couriers they use”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. We apologise for the inconvenience you have experienced with your collection, the vast majority of home collections go ahead without issue, therefore we are very sorry that this has not been the case for you! WeBuyBooks

Posted 2 years ago

“A bit disappointed as the prices offered are a lot lower than other book sites. WBB used to be the best prices offered but not any more”

Helpful Report

Posted 2 years ago

“All straightforward with the website, but We Buy Books are badly let down by Evri (formerly Hermes), which has so far failed to turn up to collect on four consecutive days. I have waited in each day but still Evri has not turned up. The boxes are too heavy to carry to a drop off point. We Buy Books say they cannot directly contact the courier to get an explanation for the no shows. So, sadly, I would not use We Buy Books again unless the boxes were light enough to be carried to a drop off point.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. The free courier collection option is designed to be a hassle-free way to send your items to us; therefore we apologise that this has not been the case for you. We have looked into this for you and can see that a member of our helpful Customer Services team has escalated the issue with your collection to the courier and we will be in touch with their response as soon as possible. Apologies again for the inconvenience this has caused. Best regards, WeBuyBooks

Posted 3 years ago

“Advertised as 10% extra added on to first trade but when asked how to get it I wasn't helped enough - would be a better system if Webuybooks automatically applied the extra instead of making it difficult for first time users. Mine was a very small amount but it's more the principle that is important. I also think it would work to the advantage of Webuybooks if they changed to this method.”

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Posted 3 years ago

Webuybooks is rated 4.7 based on 9,433 reviews