Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,675 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, took about 4 days to receive the money, however, on the second occasion it has taken 8 days already and the books have not arrived with the Company”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Easy to navigate, good prices and collection from home”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“If I was to rate WBB whilst ignoring the difficulties frequently experienced when items are in transit to them, I would be inclined to award them 4 stars. Their offer prices (whilst a bit unpredictable) are on occasion good, their website functions reliably, payment is usually quite swift, and when there is a need to contact their customer services department, their answers usually speedily resolve the issue put to them. Sadly, reality kicks in, and I must also allow for the considerable friction introduced by WBB's decision to stick unquestioningly with transport outsource Hermes irrespective of the service their customers experience. This drags WBB's overall score down to 1 star. On occasion, Hermes in-store barcode readers malfunction, meaning that your package to WBB can't be accepted. Not much fun when it's a 20 minute round trip to the Hermes collection point. If you are sending in a heavy package via the Hermes courier service, then prepare yourself for disappointment. In my experience, you only have a 50:50 chance of their van turning up on the agreed date, so often, you wait in vain. Unlike other courier services, Hermes don't send you a notification on the day of what 1 hour collection slot you have been allocated, so you certainly can't plan your day. If you have any query about the package you've sent, and try to use Hermes' tracking system, prepare yourself for some bizarre, nonsensical "explanations" as to what is going on e.g. as regards a parcel which Hermes had collected and receipted last August, their tracking system said: Update on your parcel We couldn't collect your parcel as it wasn't suitable, please contact your retailer to make alternative arrangement Rubbish though a response such as that is, the worst is yet to come. Over the period February 2020 to January 2021, packages entrusted to Hermes had items mysteriously going missing 3 times. On 1 of these occasions, no less than 7 books (valued at £20+) "disappeared", and my correspondence with WBB to resolve the issue ran to over a dozen emails. It is true that on each of these 3 occasions - after intervention by me - WBB paid me in full for all the "missing" items. However, that does not compensate for the hassle experienced, and it means that you only feel safe handing over your package once you've taken the precaution of taking photos of each item you are boxing up, in case there is yet another mishap whilst the items are in Hermes' custody. Prior to 2020, WBB paid me on 5 occasions when I had waited for anything from 14 to 19 days after my package had been left at a Hermes collection point, but the parcel had still not reached WBB. Once again, after contacting WBB, full payment was made to me on each of these 5 occasions, but who needs this degree of hassle, delay and aggravation? After January 2021's "mysterious disappearance" of books, I contacted WBB and gave them full details of each of the 8 incidents I have just described above. I pointed out that when I trade through another online book buyer (who use "Collectplus" and "DPD"), I simply do not experience this degree of nonsense. I asked for an assurance from someone at Director level within WBB that they would take the issues I had raised seriously, and would insist that Hermes upped their game. WBB's initial response was an extremely bland one, delivered to me by a member of their customer services department. When I emailed WBB again, and repeated my request for some Director level feedback, I received the following response from the WBB Customer Services Manager: "We would advise that it is our choice as a business to use Hermes and this is not a subject for discussion with our customers. If you are unhappy with our chosen carrier and indeed the way your offers have been handled previously, we would respectfully ask that you no longer trade with us." So, to translate, WBB couldn't give a fig about Hermes' repeatedly poor performance, and have no intention of making Hermes deliver an acceptable level of service to WBB's customers. Like it, or lump it. In these circumstances, if I could award WBB a score of zero, I would do so; even 1 out of 5 seems generous.”

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Posted 4 years ago

“The website is very easy to negotiate, in fact the whole service is uncomplicated and swift. Having started with a weeding of my cookbooks I am now eyeing up other shelves!”

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Posted 4 years ago

Hi Margaret, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Very efficient service, great way to declutter!”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Good, quick and easy to use service. Prices offered are very low often 15p and under but it still helped me declutter and I am satisfied. I would of liked more items to be accepted as they dont buy everything which is a shame. Overall I do reccomend using WeBuyBooks!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“easy to use the scanner app .Easy to send and payment very fast on arrival”

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Posted 4 years ago

Hi Tracey, That is really great to hear, many thanks for taking the time to let us know! If there is any way you could find the time to review us on the App Store we would be very grateful as it makes a huge difference to the small team working here. Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Very easy to use website and first class service from offers to arranging print labels through pick up to rapid payment. Thoroughly recommended.”

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Posted 4 years ago

Hi Peter, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Great app great way to remove books.”

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Posted 4 years ago

Hi Carole, That is really great to hear, many thanks for taking the time to leave us a review. If there is any way you could find the time to review us on the App Store we would be very grateful as it makes a huge difference to the small team working here. Thanks again for your kind comments. WeBuyBooks.

Posted 4 years ago

“A surprisingly effective and pain free way to offload your no longer needed books. The app works very efficiently from scanning the books to booking the courier to regular progress updates to final payment. The amount you receive per book isn't huge and there are a lot of titles it won't take, such as the popular big selling paperbacks, so you may still be heading off with boxes for the charity shops (when they reopen) but the system itself works very smoothly. If you have a few lesser known titles or want to sell your old text books and don't want any hassle then Webuybooks is a good way to do it.”

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Posted 4 years ago

Hi, That is really great to hear, many thanks for taking the time to let us know! If there is any way you could find the time to review us on the App Store we would be very grateful as it makes a huge difference to the small team working here. Thanks again for your kind comments. WeBuyBooks.

Posted 4 years ago

“Efficient courier collection and payment.”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Great & efficient service. The process of selling a book was very easy. The money was credited within 2 working days.”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Offer higher amount than other companies & prompt payment Would use again if the need arose”

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Posted 4 years ago

Hi Jackie, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Very easy and efficient; I will be doing this again!”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Look forward to seeing you again soon. WeBuyBooks.

Posted 4 years ago

“Very easy,efficient process to follow from start to finish.”

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Posted 4 years ago

Hi Jan, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Excellent, carrier arrived on time. Received check within five days. Would use them again.”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 4 years ago

“Great & easy service.”

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Posted 4 years ago

Hi Lesley, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“A Godsend! A very efficient & profitable way to reorganise my library. Thank you”

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Posted 4 years ago

Hi Judy, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“We were delighted to be able to recycle books and gain a few pounds for them. There were lots of books that didn’t scan in and the scanner seemed to reject books very quickly but on the whole we were pleased with the process and appreciated the updates.”

Helpful Report

Posted 4 years ago

HI, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“A great app .practical and easy for everyone to use and sell your unwanted books.”

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Posted 4 years ago

Hi Sarah, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

Webuybooks is rated 4.7 based on 9,675 reviews