webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,959 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,959 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No appointment made and received very speedy service and very friendly staff”

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“Excellent service and they paid a good price for my car. Staff who attended me is 10 out of 10.”

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“Mohamed was very good efficient. Gave me a quick service and was very helpful. Thank you”

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“Quick and Efficient Service. Got a fair offer for my car.”

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“Excellent customer service”

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“Excellent service from Andrew at Tower Court in York. Would have been 5 stars but slightly disappointed with the deductions made from the initial valuation. Over £500 for an immaculate car. Process was very straightforward and recommend.”

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“Online valuation is far removed from ACTUAL offer price!!”

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Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“Good service”

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“Friendly efficient service. Very helpful”

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“Great help reassured me and was a friendly guy”

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“The website process was easy, but quite restrictive. It was difficult to include details of issues with the vehicle, and any details that were entered were reset any time you changed anything else. The valuation process was not transparent, and bore no relationship to the price actually offered.”

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“Matthew made the process very easy and a fair price was given.”

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“No hassel so easy”

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“Friendly quick service and a fair price”

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“Was quick and easy”

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“A very easy transaction. Everything was explained to me and Richard was very informative and helpful.”

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“Quick and easy, very pleasant and helpful”

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“They should give a list of estimates for cuts in value”

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“Fantastic service. Friendly and easy to sell car”

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“They bought my car, next day I have been told engine management light is on “which was not there”. For that they reduce the offer by £2500 which I refused and asked the car back. They returned the car after 10 days, extra 165 miles on mileage 3 chips on the bonnet. Interesting thing is there was no engine management light On. Customer service was very poor almost no communication from their side and wouldn’t trust them again. Advice everyone to take the pictures of the car before handing them over. Will never use them again.”

Helpful Report

Hi, thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

webuyanycar is rated 4.4 based on 7,959 reviews