webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

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“Very helpful, fast and efficient customer service. A very easy way to sell your car.”

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“very effeciant”

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“Great service, best price and super speedy. No hassle and friendly”

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“Great service & swift payment”

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“Happy with quote, hassle free transaction would use again”

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“Very efficient and prompt process. Excellent member of staff who dealt with the process. Could not have been happier with the selling process.”

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“Simple selling process You do an online valuation, set an appointment go to them they check the car and documents upside down. The online valuation price is brought down by a minimum of £1000 both parties then agree on a price. You agree to sell to them. They do all the possible checks and agree on buying your car. You sign. A payment link is then sent to track the progress of the payment. Payment is not made immediately but in the next couple of days. Car is then immediately taken off ur ownership put in to trade by WBAC and your car is taken to one of BCA auction sites in the UK ( All of this is done before paying you ) Now the real drama starts. The next day or the day after you will be told they will not buy your car and to collect it from them even after doing all the checks and agreeing to buy your vehicle. Your car will then be lost in one of the auction centers in the UK, will take minimum 4-6 weeks to get your car back if you are lucky after chasing them up like mad. Once u get your car back your documents, spare key and v5 will not be with the vehicle they will be lost in one of the auction centers again which will take another couple of weeks after chasing them up to get to you if you are lucky. If you do get your v5 back then u need to apply for a new v5 to DVLA to put the car back into your ownership which takes a minimum of 4-6 weeks. Your 2 - 3 months are wasted to get your own car and documents back and you will not be compensated for that at all no one cares. Please involve the police immediately if you are In a similar situation to fast-track the process. Very simple, easy, problem-free, depression-free, and frustration-free process. Good luck”

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“I was promised payment the next day .I am still waiting 5 days later .blatantly lied to.i will not leave the matter there.”

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“We found this company very deceiving. On their website they ask you for your car details and give you a reasonable quote to sell but when you arrive for a final assessment they reduce the quote to half the amount, the initial quote is to encourage you to take your car.”

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“Service very good friendly and helpful”

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“It couldn't have been easier. Register online, choose a place and time, drive down there and cash the car in. Nice friendly staff. Yeah.”

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“No-one arrived for the appointment. Still waiting for a call back 'in two minutes'. Waste of a Saturday morning. Would rather scrap the car valued at £1400!”

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“Excellent customer service. We were kept informed of each step of the selling process. I can't recommend your team in the homebase car park in Basildon highly enough, they were so professional, friendly and kind.”

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“This is the second time we’ve used WBAC, Fantastic service from the Bolton Manchester Rd WBAC no haggling on the price money went in straight away and my car finance was cleared by WBAC i didn’t have to do anything ( except get a settlement figure from my finance company) everything done in half an hour 👍”

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“I was very impressed how quick and easy it was selling my car. Charlie was professional and easy to talk to. Would highly recommend this company.”

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“Quick, efficient service. Would definitely use again”

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“The lady was charming snd polite. Friendly service with no fuss”

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“Very helpful and friendly process was so easy would definitely use again”

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“The guy who dealt with me was professional and quick they only tried to knock me down a little in price which is what I expected so over all a good experience”

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“I must say the quickest and easiest sale I've ever done! I was sceptical due to being told some bad things but it took 20 mins tops and boom....highly recommend.”

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webuyanycar is rated 4.4 based on 7,964 reviews