webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,960 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick sale but didn’t get what we expected”

Helpful Report

“Fast service but could not get any answer when l rang at the premises to say l was there so kept waiting for a while”

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“As expected I was given a price on line that was immediately brought down the second I parked the car. The service was great so can’t fault the process and the staff were really helpful and pleasant. Shame they couldnt stick closer to the price”

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“They said it was a grade 2 condition but then price came down by £600 from online valuation , which was a bit disappointing. Seems like the online price is just to tempt you in. The guy who served me was very polite and professional.”

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“Had booked an appointment at 6.10 but didn't get seen to until 6.35, the process then took around 15mins. Didn't expect to be there that long!”

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“A bit disappointed about my value of my car”

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“First offer over the internet was decent but unfortunately the person looking at the car when I presented it to sell, did everything in his power to knock the price down from the original price quoted, knocking £500 off the original price to pay for a re spray for two tiny stone chips on the bonnet and a small red mark on the passenger front door, that just needed polishing out all three were barely visible, a week or so later I saw the car on a garage forecourt in Bristol for sale and the stone chips and tiny red mark were still there, a salesman came over thinking I was interested in buying the car, when I pointed out the marks he said (what do you expect it’s a used car) pity we buy any car hadn’t thought of that when they appraised it, instead of knocking the valuation down by £500 of with no intention of repainting the marks. Needless to say I won’t be using them again.”

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“Reduced offer by 750.00”

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“Because the value of my car dropped by £400 and the salesman just kept saying the car is 13 years old! Which you knew when you valued it online! Not happy as my photo was taken with my driving licence and the salesman couldn't confirm where this photo would be stored and for how long! It's on his iPad!”

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“Not every one works from the same rules!”

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“Easy, fair”

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“The offer price quoted initially £3250 was not representative of the actual offer price £1150 at point of sale. Even though I gave good accurate description of the condition of car on the Web site. Feel sort of let down.”

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“Pretty quick valuation all be it way under what was stared on line”

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“Convenient”

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“Very quick and easy”

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“The buyer at the location was very helpful and friendly but I feel some of the deductions with too much and when I found the second key for the car there was no process to give it in with the car. I’m very aware that this was after the sale of the car but still think there should be a better way of dealing with customers.”

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“It took about two hours as his tablet was not working”

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“Convenience excellent , price was rubbish”

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“The person dealing with me was great. But my car was in very clean condition with very minor damage and the amount deducted was disproportionate to the damage, which would have had zero effect in the auction value.”

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“Great service from the representative. Couldn’t fault him. Obviously expected the valuation to drop on arrival but it dropped massively. Really, don’t believe any online valuation will match the final outcome. Cleaners if you’re desperate to use these people.”

Helpful Report

webuyanycar is rated 4.4 based on 7,960 reviews