webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,948 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,948 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and very quick transaction and friendly staff”

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“Hassle free simple to use”

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“The guy was great for us but we were totally unaware about notice that the car had been in structural accident.. we ended up getting less than half what the original quote was. Will just sell private next time”

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Hello - Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Staff very helpfull and fair on price no hassle selling car a great way to sell your car I enjoyed my experience”

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“The man that sorted me out was amazing really helped me and he was an amazing character and Talked me though everything bit by bit”

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“Great customer services 👌”

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“The price offered was reasonable but dropped by by£500 due to a few marks and scuffs that were no more than fair wear and tear. Overall the service provided by the site rep and the subsequent payments etc were good.”

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“Highly recommend to use as it’s so quick and easy to sell your car. Thanks to Hannah today very polite and great service got it done in no time at all.”

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“Excellent.”

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“I found we buy any car very easy to use, the service was efficient and the advisors very helpful. When we arrived for the appointment the whole process only took 20 mins to complete.”

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“We felt that there were too many messages, emails and calls in the days after booking the appointment and the appointment itself. The price was less than accurate and despite saying you are offered a lift home it turns out you aren’t. At this point we had already arranged a lift with family so although we could have driven the car away again to get a better price it wasn’t exactly ideal. We ended up accepting a lower price. There was no room for discussion about the price either. Nothing against the representative just the company.”

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Thank you for taking the time to leave us a review, Rebecca, we really appreciate it and we apologise for any disappointment caused. Thanks, The WBAC Team

“Very happy with your staff”

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“Quick and easy. Your employee at peterhead was a joy to deal with. Very helpful kind and answered every question very well. As been a business owner myself to have staff like that is a credit bro your company. Highly recommend”

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“Was my first time using we buy any car. Was as I'd thought it would be, simple and hassle free! The agent was friendly and was helpful. I didn't feel pressured to accept the quote, which was offered a fair price around where I'd expected. Would use again definitely”

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“Very helpful and polite.”

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“Overall, a positive experience. The appointment was fast, and James at the Festival Park branch (Stoke) was polite, professional and helpful. The most difficult part is trying to assess scrapes, chips, scratches etc. by yourself to get an accurate online valuation, and the on-site valuation still resulted in me getting a little less for the vehicle than I hoped. That part of the process could be a little more transparent, for me.”

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“The sale was speedy and straightforward. Of course I would have liked a higher price, but it was an easy and stress-free experience.”

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“Really hard to indicate damages, and they make a huge difference on the price.”

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“Very easy process, got a good price for our car”

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“Sent offer looked round the car explained everything and all done in under an hour”

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webuyanycar is rated 4.4 based on 7,948 reviews