webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,958 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,958 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received from the Bilston branch was very efficient and friendly.”

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“The dale was professionally done, and quick,30m or so. Good job”

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“Prompt friendly service each step explained by alex no rush and verry eficient”

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“The method of valuation when you get to the office is not explained during the on line valuation process. I was surprised that a 5 year old car was expected to be in showroom condition when presented for purchase. A few stone chips and normal wear and tear reduce the category and thus valuation significantly. I wonder if I had paid a professional valet company a few hundred pounds they would have still had the original price reduced by £500. They don’t add anything on for pre paid services either. Surely when you are selling a car to the trade they should expect to prepare it for the showroom. I’m not so sure that Phillips reputation is as good with me today as it was yesterday.”

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“Keith was excellent. Explained clearly and was very professional.”

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“Lee was fantastic and lovely. Would recommend people to Lee directly. Thanks!”

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“Given a price one next day reduced by £1,000 a bit of a con”

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Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“My first time selling a vehicle so I was a bit uncertain as to what to expect. Kyron was knowledgable, friendly and efficient making the whole experience very pleasant. I wouldn't hesitate using the facility in the future - many thanks”

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“Easy. Efficient. Quick. Good price”

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“Very friendly and efficient but disappointed that the amount we were offered was reduced from £7,400 quoted online to £6,800 because of some very minor scratches and 77 miles over the threshold of 50,000.”

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“The process was very easy taking less than 30 minutes Daniel was very helpful and we left feeling very happy having got a fair price for the car and more than we were offered as a trade in”

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“Easy to book a same day appointment. Local facilities. Very helpful member of staff. Quick and efficient service. Professional and thoughtful. Highly recommend”

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“It was a very efficient service and took only about half an hour, as long as the money is in the bank next week i will be very happy”

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“staff was very helpful friendly and professional”

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“Quick, professional, friendly and reliable service all round.”

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“Fast and easy with helpful staff”

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“The whole transaction was easy from start to finish. Would definitely recommend.”

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“The person I saw at Gloucester thought I was a stupid old lady and tried to fob me off with bogus damage. However I did receive the cash which was the highest valuation I was offered.”

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“Easy no messing deal , polite and helpful staff .”

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“Easy and efficient service, Conner was extremely helpful and explained everything thoroughly”

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webuyanycar is rated 4.4 based on 7,958 reviews