webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,958 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,958 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited almost 3hrs after appointment time, was told pad had been playing up but fine now. Three cars to see before us approx 20 min each. Then after almost 3 hrs, offered half the online value, with him acting as if getting me best deal and extra for waiting. Then paid £10 less than was told. Scrap had offered 60 more than what I got paid by wbac. But as by this time gone 7pm it was too late to take it back to scrapyard. Had to get it sorted as needed to transfer and insure another car same day. Husband recently died, couldn't afford both cars. Horrendous experience”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. So sorry for your loss. Thanks, The WBAC Team

“Excellent service, simple process and easy to talk too & deal with staff.. overall a smooth transition”

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“Quick and easy - Booked my car for an appointment (there were plenty of times available which was extremely convenient!) and received an email and a phone call a few hours before. I felt at ease knowing I had everything with me to help the process go smoothly. The guy who looked over my car (Ben) was fantastic! His calm and considered approach showed that he wanted to get the best possible outcome for me and show me that my car was valuable! He also explained the tiered system that he assessed my car on and gave me a clear run down on how the valuation was made. There was no pressure to make me sell my car. In fact, it was so chilled I could have sold him my wife's car aswell! (Although that would be a poor mistake on my behalf!!) Overall, I left my appointment without my car but a whole lot of satisfaction! I feel like I got the best deal possible and would definitely recommend to anyone who is thinking of selling their car! Extra information- this car was still on a finance and Ben easily explained how the settlement would work and how it would be taken care of. Since my car valuation was below my settlement fee (negative equity), I simply had to pay the small difference and then he was able to explain how the company would deal with my finance company and the DVLA to end my agreement with them! Thanks 'we buy any car' and Ben who was a pleasure to meet and made the experience much better than what I had anticipated!”

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“Quick and easy”

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“Great service”

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“The Salesman was professional clearly spoken and walked me through step by step what was happening and I was impressed. The whole experience was excellent as this was the 1st time I have used your company. I will therefore be more than happy to recommend you to anyone looking to sell there car.”

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“Extremely helpful staff”

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“Micheal was very helpful during the whole experience.”

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“Quick & easy no messing about … was able to negotiate”

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“Hi I’ve rated you 5 star as it was an easy transition from generating a quote to selling the car. And also your employee in your Merthyr branch was so accommodating and easy to deal with.”

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“Good and easy service for selling your car quickly”

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“The service at Morrisons in fishponds was fair, friendly and quick.”

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“Very quick and easy process from start to finish and a decent price for my motor, what more can i say👍🏻”

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“Left waiting at the office I had made arrangements, had a call whilst there to go to another office. Then offered two hundred pounds less than originally offered because of a biased viewing (said the car was very good with low mileage) giving it only a 3 out of 5 and paid £49.99 for the privilege. Not happy.”

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“Fraser was very helpful and explained the process very well.”

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“Easy to do. In no time at all”

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“Truly excellent service, very quick and very friendly. Would highly recommend and would recommend the Huntingdon branch due to the excellent service, it really made a difference.”

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“Adam, Was very professional and made our experience user friendly.”

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“The salesman was very professional and friendly. Great service”

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“I was seen by Carmen in the edgbaston branch, she was lovely and helped me out a lot.”

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webuyanycar is rated 4.4 based on 7,958 reviews