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webuyanycar Reviews

4.4 Rating 7,809 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,809 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

webuyanycar 5 star review on 1st September 2022

webuyanycar 5 star review on 21st August 2022

webuyanycar 5 star review on 10th August 2022

webuyanycar 5 star review on 11th July 2022

Laurence Caruana

webuyanycar 5 star review on 5th July 2022

webuyanycar 5 star review on 30th June 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife got an online quote for £8.2k, when she took the car to the appointment in Bath, the assessor knock down the quote to £7.6k because the front bumper needs to replaced but it was only a small scratch, and also need to pay admin fee £75 before going any further. Disgusted how they tried to take her for a ride. So she tried Carwow, same photos and description, auctioned with reserve price £8.3k and successfully sold to a motor trader for the reserved price who inspected the car before paying and agreed front bumper just a small scratch. Wife got full amount of £8.3k (no fees) and money in her bank 5 mins after dealer checked car. So thank you webuyanycar.com for pushing her to get a better price elsewhere and we leave you with the following message "I sold my car but NOT to webuyanycar.com".”

“Got a value on my van, booked appointment, arranged someone to pick me up from Stoke. Got there, mysteriously my immaculate 18 month old van, with 8700 miles on it dropped considerably in price overnight. A complete waste of everyone’s time. I told them the day before on the phone, not to play silly f….ers. An interesting experience, I imagined this was going to happen, and was proved right. It’s rather like selling windows 20 years ago, they ‘close you’ via a phone call before. Several texts, then, you have all your documents ready haven’t you? Arranged a lift? Cleaned the vehicle? Then you get into a position of feeling you should accept the offer. They are trading on people’s desperation, and are basically begging cars at less than ‘bottom book’. When he made a play of the one very minor mark on the vehicle, I did mention the towbar it has that is extra? The virtually new ply lining inside. Shall I remove them? What these morons want is a brand new vehicle, when they are actually buying second hand ones. It’s hilarious really!!! When I challenged Craig, who was 25 minutes late for the agreed time, and mentioned a review or two he said ‘crack on mate!!!’ and wandered off. So here it is Craig….forget these idiots, Pay £30 and put your car on autotrader!!! These people are complete clowns!!!”

“I called 5 times to sale my suv. They never called back. What a scam”

“Very, very disappointed with this Company. To quote a price and then devalue a really good quality car us not just disappointing but a totes a real shark of a Company... Do not trust their valuation. They WILL rip up off. Definitely beware.”

“Had a really dreadful and degrading experience with We buy any car, a few little paint bubbles on a car panel does not reduce the original price offered by £900! Their office was disgusting and if that was my business I would be ashamed to take customers into it. Feel like we were lured in and then treated like mugs. Very poor experience”

“BEWARE STAY CLEAR!!! I have given 1 star because I can't give any less. I had my vehicle assessed by We Buy Any Car this morning. The vehicle is well maintained, has some service history and is what anyone would assess as 'good condition' for its age. I was given an online valuation of £1505, but when assessed by the 2 employees of We Buy Any Car, they tried to insult my intelligence by offering just over £500!! This vehicle is worth in excess of £1800 so, in my opinion, I am unsure if they attempted to try and rip me off because I am female, or just because they think they can! They tried saying the vehicle wasn't an Ecotec engine, but in VERY LARGE LETTERS on the engine...it says EcoTec! This kind of exploitative practice is totally unprofessional and totally unacceptable from any company, but even more so from a well known organisation who people place their trust in to give a fair and accurate price for their vehicles. The Chesterfield branch of We Buy Any Car - shame on you!”

“I filled out the online forms and was given a valuation of just over £26000 for my vehicle, I arranged to take my vehicle to the Salisbury office on the Friday morning for inspection after paying £50 getting it valeted. Got to the We Buy Any Car site where the vehicle was inspected and a reduced valuation of £25183 was offered which I accepted. I paid the agreed to the additional charge for quick payment on the following working day. Went home happy, cancelled the insurance paying the cancellation fee, I then started looking online for another vehicle. Over the weekend I got a call stating that despite having the vin number and the registration the vehicle was an older model and that the garage must have registered it late, they then offered me £23000 which I refused, no idea why they can go back on signed documents. They delivered the vehicle back with a slow puncture. I also have had to re-apply to get the logbook put in my name and re insure the vehicle. To sum it up the process not only cost me time it also cost me money. It’s a shame as I was also going to use them for another vehicle, but due to my experience I will never use them again. Please be aware that the deal isn't done till you get your money, and the documentation isn't a guarantee that the deal will be completed.”

“My car is in nearly perfect condition. From a valuation of £1170 this dropped to £852 after a cursory inspection. There was no reason for this drop other than the inspector taking commission from the difference between the initial web offer and the “real life” viewing.”

“So used the online valuation tool and added all required information and booked an appointment. At the appointment the member of staff was very helpful and confirmed the vehicle was as good as described. However, the appointment really went downhill as they claimed they had a mismatch on the vehicle on their system and they has valued a 2 month newer same spec car. The impact of their issue was the value reduced by a huge £800 as the vehicle the original valuation was done on was 2 months newer but 100% the same. I reminded them that on the website terms and conditions they state 'any issue on valuation will be notified prior to appointment'. They admitted they were fully aware of the mismatch when the original valuation was done. No notification happened in advance of the appointment and was basically was told take £21,600 or don't. The message is beware and prepared for prices to be adjusted. Ended up selling to Motorway who were completely pain free!”

“Absolutely disgusting company filled in the online form said they would give us £4000 I then told them about it not having full service history 5 former keepers and only 1 key and the price was reduced to £3685 yes that's fine so we drove for an hour to the appointment only to be given a load of old rubbish saying that the car shell was built 3 years before the manufacturers date the log book and everything is all totally correct the guy then offered us £1900 we told him he was having a laugh he then upped the offer to £2100 so nothing like the original offer whatsoever avoid at all costs”

“Ignore the reviews on here check trust pilot for more accurate ones 😩 offer. 2 years ago offered me 6k for my Tiguan, I sold it privately for 9k. Thought I’d check again with my wife’s merc for a laugh we but any car offered me 4k 😂 Neighbour sold same car as hers, one year older 20k plus miles for 7k. We buy any car was the under the average by 3k. Don’t sell your car with these cowboys they are only out to rip you off.”

Hi - thanks for leaving us a review! We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. Our online valuations are calculated in response to their findings. We don't claim to offer the best price in every instance, but what we do offer is a safe, quick and hassle-free alternative to selling your vehicle. If you are looking to secure the most amount of money, selling directly to a private buyer can often help to achieve this.

“Be warned!!! I attended the winsford site last week and was given a valuation for my car. To be honest I wasn't too happy as the original online valuation was £600 more and I wasn't aware that I would be knocked down as I had already said it wasn't in "perfect" condition but was in a very good condition! Anyway I accepted the offer and went to look at new cars, I told Phil at the Winsford branch I would be back with my documents later that day. It turned out the new car I wanted wasn't available that day so I messaged Phil to ask if it was OK to come back the following week, he messaged back "yes no problem" at no point did he make me aware that the price may change, if he would then I would have sold the car and done without a car for a few days! Today I went to sell my car and was told it was now worth £800 less! Phil explained that the price had dropped and he just had the same with another person before me. I reminded him that he told me it was fine to come back a week later and at no point did he mention that it could change, he said no I didn't sorry but it says it online!!! Firstly why would I need to look online when I was told it was fine to come back in a week? Secondly, when I went online whilst at the depot it said manage my appointment and still gave the original valuation so why when I was at the depot was it lower? Needless to say I will be contacting the Ombudsman as hopefully I have enough evidence to take this further!”

“I just tried to sell my car in the west palm beach location 1100 Florida mango rd my sell rep was great but the higher up said my it was something not right with my car everything is legit and was reading and then he stop saying he can't by my car I think it was racist they had every excuse in the book unless they don't have the money they say they have my truck is brand new and paid for”

“If I could give zero or minus I would, total con, pricing the car on line means nothing, took the car to local office (selly oak) 30/01/2023 and the muppet there agreed the car is mint but after speaking to another crook decided to knock the price down from £14,385 to £9250. Absolute scam of service, I’m shocked how these thieves are allowed to operate. BIGGER SCAMMERS IN THE TRADE.”

“Agreed a price yesterday, had a email to confirm guaranteed price for 4 days and 1 day later price dropped by nearly £500 So have sold car elsewhere”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Absolute scam of service, tried to already low-ball me on my Merc, 20-25% off the market value, then try cutting off another 1200 at the viewing because my alloy had some chips. BIGGER SCAMMERS IN THE GAME.”

“If I could give minus zero I would, total con, price the car on line which means nothing, took the car to local office and they used every excuse under the sun to under value by over 60% don’t touch them crooks”

“Terrible service. They offered to buy my partners car after inspecting in person then two days later reduced the offer by almost 50% and were accused of withholding information about the car which was completely untrue. It took them 5 days to deliver the car back and when they did, one of the mats, the key cover and the SD card for the SatNav was missing. The SD card alone is worth approx £60. My partner now also needs to contact the DVLA to put the V5 back in their name and re-tax the vehicle. We can't get in touch with anyone at webyanycar by phone or email to recover the missing items from the car and am completely disgusted. Overall this process has caused stress and money and the service has been appalling.”

“Simple selling process You do an online valuation, set an appointment go to them they check the car and documents upside down. The online valuation price is brought down by a minimum of £1000 both parties then agree on a price. You agree to sell to them. They do all the possible checks and agree on buying your car. You sign. A payment link is then sent to track the progress of the payment. Payment is not made immediately but in the next couple of days. Car is then immediately taken off ur ownership put in to trade by WBAC and your car is taken to one of BCA auction sites in the UK ( All of this is done before paying you ) Now the real drama starts. The next day or the day after you will be told they will not buy your car and to collect it from them even after doing all the checks and agreeing to buy your vehicle. Your car will then be lost in one of the auction centers in the UK, will take minimum 4-6 weeks to get your car back if you are lucky after chasing them up like mad. Once u get your car back your documents, spare key and v5 will not be with the vehicle they will be lost in one of the auction centers again which will take another couple of weeks after chasing them up to get to you if you are lucky. If you do get your v5 back then u need to apply for a new v5 to DVLA to put the car back into your ownership which takes a minimum of 4-6 weeks. Your 2 - 3 months are wasted to get your own car and documents back and you will not be compensated for that at all no one cares. Please involve the police immediately if you are In a similar situation to fast-track the process. Very simple, easy, problem-free, depression-free, and frustration-free process. Good luck”

“I was promised payment the next day .I am still waiting 5 days later .blatantly lied to.i will not leave the matter there.”

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webuyanycar is rated 4.4 based on 7,809 reviews