webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,953 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,953 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Careful people, We Buy *ANY* Car, not only do they rip you off, they take the car off you without checking the paperwork, due diligence doesn’t even feature, my evil ex wife, out of hate for me, sold MY car to those cowboys and they gave her a fraction of its worth, she gave an old V5 with her name on it and walked away (she paid extra to receive the payment faster too!!), let me be clear, I was the registered keeper and owner of my vehicle at the time she sold it! This is FRAUD! Did they care, absolutely not!!! when I found out this had happened behind my back, I made contact with the Plympton team who were less than helpful. I will be taking this further, this unethical business should not be allowed to trade.”

Helpful Report

Hi, we are sorry to hear about your experience, should you like to discuss this issue further please message us via Facebook or Twitter.

“I sold my van in November there was some kind of mixup with my bank details which I still don’t understand,I still haven’t been paid for my van and nobody is talking to me after sending emails, I would not recommend them.”

Helpful Report

Hi, We're sorry to hear about the issues you've been having. Please drop us a DM on Instagram, Twitter or Facebook and we will get this resolved. Thanks, The WBAC team

“Absolute frauds!!! Avoid!!!”

Helpful Report

Thank you for taking the time to leave us a review, Svetlin, we really appreciate it and we apologise for any disappointment caused. Please get in touch with us via Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter.

“This relates to a sale made on May 17th 2022. The valuation process was nice and easy, but when I turned up to drop off the car, the agent claimed the vehicle didn't match the model on the V5 document and reduced the offer price by approx 20% - approx £300. I don't understand how my V5 could be wrong, but by that stage I was committed to the sale as had made that the last day of insurance cover for that car and had a new car arriving the following day. So reluctantly I was obliged to accept the lower offer. What's more, I got the valuation through Topcashback and they refused to pay the cashback due. I'll certainly never use them again and, on the basis of my experience, wouldn't recommend them to others.”

Helpful Report

“Absolutely appalling service. This company brought my car a month ago. Paid the wrong person account, kept my car and have refused to pay me. Only contact is through emails. No customer service at all. I have been left without the funds to buy a car. This has effected my disabled child. My job and my sons job as I drive him to work. I would never use this company again and will do everything I can to continue to warn others about trading with them !!!”

Helpful Report

“Meet with nice guy at we buy any car in Craigavon Send offer of £10475 online call 3 times to come went them place one hour drive waste 40 minutes to take pictures of documents in end offer £2071 😂 absolute waste of time will never use them not recommended at all”

Helpful Report

“They have evaluated my car for £4700 and carwow have bought it for £7000”

Helpful Report

“The overall offer was reduced for no valid reason, so some tactics at play here, wouldn't use them again as lost trust.”

Helpful Report

“An absolutely terrible experience of trying to sell my Vito Van in August.It was the Ashford Kent Depot...The young in-experienced boy offered me a bad price after WBAC initial quote online.Then I asked the young inexperienced boy that he hasn't even looked at the Van or even the engine yet!!! After he walked around my Van he then even had the cheek to offer me HALF of what he offered me!Seriously!! This boy was way too inexperienced for this kind of Job!!So I drove off not in the best of Moods as you can imagine!”

Helpful Report

“They seem to rely on you being desperate for cash. Don't bother if you're just looking to sell your car for market value. Second time getting a quote and given a lower price for different reasons. They provide a price online and then look for reasons to lower it once you attend the appointment. Time wasters.”

Helpful Report

“Was not offered what was quoted. My car is pristine! £400 less for one tiny stone chip! One hour later complete waste of time!”

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“I accepted the price they offered it was agreed that I would take the car back a few days and hand my car over, the person I saw would not give me a written details of his quote, I took the car back a few days later the person that I had seen previously was not in on that day, so I saw someone else he spend about 30 mins keying and checking the cars details on his tablet, he then walked around the car and said I will have to offer you less than what your were previously quoted because I think its worth less, I said no way I was told what I would get and thats what I want, nothing has changed on the Car since the first quote, he would give me what I was quoted, I had already bought a new car and they agreed to take my car for the same price WebuyanyCar first quoted, WebuyanyCar is a complete waste of my time, it seems its all part of their buying tactics in trying to get cars for rock bottom price at the car owners expense.”

Helpful Report

“Ongoing problem, so far it appears my sons vehicle has been stolen by this company. No money has been paid to him and vehicle was supposed to have been returned to him 3 days ago. It has not arrived. Customer service seems uncontactable. Many messages left and emails sent. There has been no reply. Where is his vehicle, we have waited in for it to arrive. Next step is to contact police as we believe they this company have stolen it and sold it on.”

Helpful Report

“They offer £1000 on line. That'll do. Save the hassle of selling it myself. Made the appointment to sell it, get there and they offer £200!!! Are you taking the tiddle? He went through the rigmarole and came up with £400! From a £1000 offer online? What a waste of my time and fuel to drive there for that. Bunch of rip off merchants! Better off selling it myself. Won't go back there again, that's for sure.”

Helpful Report

“As expected the offer was lower than the original quote. The mot was 2 months and there was a missing service which wbac reduced by £200. The. They offered me 800 lower which I declined. They would the. Go on to sell the car at market value a profit of £2k or25%. Not bad for a business model”

Helpful Report

“Took my car in for valuation they valued the car at £9500 . I said l needed to keep the car for a week till new car was ready. On return to sell my car they reduced the value to £7750 . Very abrupt and cocky . I took my car to a main dealer and got a much better price . Be aware.”

Helpful Report

“If I could leave zero stars I would! Absolute rip off merchants, preying on people who think they have no other choice and are trusting about what these charlatans tell them! I was offered £16,500 online for my vehicle but after it was checked over at the Edinburgh Fort branch by an “expert” this dropped by almost £1000! Allegedly my car had damage to the bonnet and grill due to being involved in an accident (all absolute nonsense!) and inside the grill there was black tape keeping some wiring together (also utter nonsense as the black tape turned out to be a piece of what looked like plastic from a black bag wrapped round a piece of cable! This could well have been litter but I have a sneaking suspicion this could have been planted there!). Anyway, when I refused the valuation of £15,500 the chap said he’d “see what he could do as he wants to make sure I get a good price”, he touched another button on the iPad which magically increased the valuation by £200. I quickly refused the offer and within 20 minutes from arriving we were on our way. He also made a big deal of some stone chips on the bumper (what do they expect in a 3 year old car) and a tiny mark on the drivers door which was barely visible. Also note that there would also have been admin fees and payment fees to be paid, reducing further what I’d walk away with. On the advice of a friend took the vehicle into Arnold Clark this morning, deal done, £700 higher than we buy any car and remarkably today there’s no damage to the car and it’s certainly never been in a accident!”

Helpful Report

“They are rude!!! I was talking to a guy over the phone and he hangs up the phone on my face. I just want to know the price that they can give me for my car and he ask me why a call them ? Seriously”

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“Offered £4000 below market value for my van and been harassed by this outfit constantly the past month with emails text and calls. Warning ⚠️ don’t use these cowboys. Do what I have done and report them to the police and file a harassment order”

Helpful Report

“This is what the company is all about, i knew a guy that did this with houses. They will give you an offer price and get you exited knowing that 90% or people are desperate and need the cash. Once you take the car in they will find all sorts of problems, this will decrease the valuation, because you have already spent the money in your mind most people will accept the devaluation. This is how they make money easy legit scam praying on the weak like most companies. I would never sell to a place like this.”

Helpful Report

webuyanycar is rated 4.4 based on 7,953 reviews