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Wave Spas Reviews

4.8 Rating 4,860 Reviews
98 %
of reviewers recommend Wave Spas
Read Wave Spas Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 14th October 2025
Shawn M
Wave Spas 5 star review on 1st September 2025
WILLIAM C
Wave Spas 4 star review on 12th August 2025
Yordan D
Wave Spas 5 star review on 12th August 2025
Jim F
Wave Spas 5 star review on 12th August 2025
Cesar R
Wave Spas 5 star review on 12th August 2025
Trampas J
Wave Spas 5 star review on 12th August 2025
Michael L
171
Anonymous
Anonymous  // 01/01/2019
I really like the spa, it does everything it is supposed to do. They don't mention when you buy it that you should get the inflatable bladder because it make the water heat up quicker and retains the heat longer. They also don't tell you that you will need some sort of adaptor to connect the hose to a normal garden hose for draining off. I found customer support not very supportive to be honest. I bounced several emails back and forth asking what type of adaptor I needed to do the drain down. I got varying answers depending on who replied. Two people said to use the hose that blows the tub up, obviously you can't because it has holes in it. Another said you need to buy an adaptor from somewhere else because they don't sell them but couldn't give me any indication as to what the adaptor was called or size or where I could get one or anything. Then they just stopped replying to my emails. I bought what I thought was the correct adaptor but turned out to be a waste of money because it didn't fit. If you know what you're doing and what your looking for then this is a great place to get it but if you're new to it like me then don't expect much from customer service.
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Wave Direct is a company that provides excellent service. I have always had prompt service.
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Our tub arrived a few days late and the main unit broke after 2 weeks. Wave we're quick to communicate and replaced the unit very quickly, (Within a week.) Overall I'd say I had a good experience with Wave and got a quality tub for the price
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I couldn’t find the filters and the customer service team advised they would be in the storage box under the control panel of the hot tub... it was a great help.
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Delivery was a week later than expected, after a 3 month wait due to Covid and supply demands a week late wasn't too bad to cope with. We ordered a swift rigid for £799, well worth the money and the wait. Very easy to put up and a good design. We have had the product for 12 weeks now and have had none of the faults reported on different models. Filters easy to change, the power egg is quiet and the water gets to a very hot temperature. We are very happy with service, sometimes waiting over a week for a reply from customer services regarding delivery, again due to Covid the company have had lots of issues, fortunately we didn't have to report a fault or i can see this would of been disappointing. All in all i would recommend the company and the product and have thoroughly enjoyed having a hot tub during lockdown, we plan to keep it up in the summerhouse all winter hence us going for a more economic design.
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Had to wait a bit of time for the hot tub to only because they were in demand but when it was getting delivered they kept u up dated quiet alot.
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Love the hot tub but had lots of issues with delivery , date postponed several times with very little communication fro. Wave direct unfortunately
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Only problem was the wait and then the dreaded delay of another 2 weeks would have been better if Wave emailed or txts to say about the delay rather than using the bot , and lack of customer service still waiting for emails to be answered since beginning of July , but really happy overall with the hot tub in self great quality and easy set up
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Just received inflatable cover for our hot tub wont be using till next year now but love it so do grandbairns cheers.
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Brilliant service had to wait for order but I knew that when I ordered item , Arrived as they said it would kept me informed about one item out of stock and when it would arrive cannot fault this company at all.
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All as expected and delivered on time
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Spa is fantastic - much better than I expected. HOWEVER, cost on electric is extortionate. Was told it was more cost effective to leave it on continuously on low heat (35 degrees). Used it 3 times with jets for half an hour each time). It's cost £158 for three weeks so I've turned it off. Will only use on special occasions now.
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Delighted with my wave spa, It helped through lockdown
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More than happy with our spa. My only gripe is that it could have been a little bit bigger, but that's my fault, I measured myself. It fills, heats and empties really quickly.
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Product good delivery rubbish
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Tried one and workedWorked great
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Pool is good had no issues so far and still working
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These are good! They are a good price and can be cleaned good between changes.
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Easy set up. Great for all the family!
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Really happy with this purchase & especially nice in the winter months
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Wave Spas is rated 4.8 based on 4,860 reviews