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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 23rd April 2024

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

94

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service - my order had shipped within an hour and a quarter of being confirmed. Great regular updates on delivery from then until I received my order. Very impressed and would definitely recommend.”

“Excellent service and when something went wrong with the machine. They arranged to get picked up, fixed it with a new part and return all within a very short time. Highly recommended this compant Debbie x”

“Great after care service always happy to help and solve any issues.”

Hello there Carol, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

“Delivered before time great service and so happy with hot tub . helping greatly for my fibromyalgia. One very happy customer”

Hello there, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

“After ordering our wave spa we had constant updates every week and then updates from the day it was dispatched till it arrived the only disappointment is we are still waiting on our chemical starter kit as they are not instock but they resolved this issue by offering a refund or to wait we decided to wait as its such a good deal for the price”

“Our hot tub arrived 8 days early and we are absolutely delighted with it. We purchased one for 4-6 people and we’re so impressed with the size, easily fits in 6. So easy to set up and we’ve used it every day since. Thank you.”

“Perfect fit and replacement for my Lazy Spa Tahiti cover…. At a brilliant price. Super quick delivery, well packaged and excellent communication. Highly recommend!!!!”

“Superhot tub very fast delivery well happy (done)”

“Very happy not the most expensive hot tub but in my opinion one of the best. Tub is as new after 2 summers of plentiful use. Would definitely recommend potential buyers give wave spa a look as well as those better known brands. I think they will be impressed.”

Hi there Steven, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Patrick @ Team Wave

“Very fast delivery. Excellent quality. I would highly recommend. Thank you.”

“So happy with my spa I love it. Only down side is the length of time it tuck to get all the chemicals correct. It’s up in 15 minutes probably just over a hour to fill. Then the chemicals are 1 is 2 hours and the other is 4 if you manage to get them right first time. But once up and ready it’s well worth it.”

“Excellent service and a very good spa I love it I would recommend wave spas 10 out of 10 for quality and price and service”

Hello there Charles, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

“ABSOLUTELY AMAZING BEST EVER PURCHASE WELL WORTH THE WAIT. ONLY PROBLEM IS I CAN NOT STAY OUT OF IT #forever in my spa”

“WAVE SPARS 5 STARS ALL THE WAY. The waters lay still and calm a tranquil pool I feel I dip a toe or two,then one leg followed by the other. The water so warm and inviting,I sit down and reach,the bubble button I did press to wash away all that stress. With waters a dancing all the days woes just drift away Thank you wave spars for a perfect end to the day.”

“It's very nice but the one for four people is a little small it's good for two adults and two very small children we ha e already recommended it to a friend in Cornwall who ordered a six person one.”

Hi James, Thank you for your kind review, It really makes our day when we notice our customer service is appreciated! We hope you enjoy your Hot Tub and we hope you get a lot of use during the summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Patrick @ Team Wave

“Never had an issue whatsoever with Wave Spa’s We had a hot tub stolen and we only had it two weeks they went above and beyond and replaced it free of charge as a gesture of good will. When we upgraded to a bigger hot tub 8 months down the line, they supplied us a discount too as the liners weren’t available at the time. Always had replies within 2-3 days of raising an issue. Will buy again!”

“Amazing Spa !! Brilliant price, easy set up and hours & hours of relaxation. Very good size for 4 persons too. Would DEFINITELY purchase again wish I had purchased earlier”

“Easy to set up , very rigid had mine a year no problems at all highly recommended”

“Great product great service had my hot tub for over a year it’s brilliant”

“Can't fault them excellent service, very very helpful, delivers excellent as well”

Hello there Adrian, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.