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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 27th April 2024

Wave Spas 5 star review on 23rd April 2024

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 9th April 2024

Wave Spas 5 star review on 13th January 2024

Wave Spas 4 star review on 16th December 2023

98

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with our Atlantic Plus 4-6 man hot tub. Would definitely say it's on the 4 side if you are all adults, but that works fine for us. Had a few niggles with the O rings and connectors but the team at Wave Spas was great, sending us out a few extra O rings free of charge which completely stopped any little drips. Thanks to Charlotte and Demi for being so responsive and getting everything sorted for us. Thanks”

Hello there James Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. I will pass on your kind words to my colleagues, have a lovely day. Happy Tubbing! Patrick @ Team Wave

“Excellent product updates on delivery”

Hi Lisa, Thank you so much for your lovely review, we really do appreciate your feedback, I will certainly be sure to pass on your kind words to my colleagues, I hope you have a lovely day! Happy Tubbing! Patrick @ Team Wave

“Excellent service from wavespa as usual, always delivered on time if not earlier and always cheaper than everywhere else as well.”

“Superb customer service, could not have been any more helpful…. I. 100% recommend Wave”

“Brilliant service. I purchased filters at a bargain price, cleaning kit and inflatable top. They were on a delayed delivery but came quite quickly via Amazon. Sturdy packaging. The inflatable top stops the temperature drop dramatically over night. Definitely noticed the difference. I would recommend the inflatable top to all hot tub buyers.”

Hi there Jane, Thank you so much for taking the time to leave this lovely review, we really do appreciate your feedback and it makes such a huge difference to a small business like ourselves, So glad you were happy with the customer service you have received. Have an amazing Summer. Happy Tubbing! Patrick @ Team Wave

“I received my Hot Tub around 4 weeks ago, but due to having caught Covid I have just been able to enjoy it. I spend 6 x 40 minutes a day in it to help me get back to full health. This Hot Tub helps me with all the complications I had with covid and I say in about two weeks time I hope to be fully fit. I purchased the 6 people one and it took a little longer to be delivered but me and my family are loving every minute of it. Thanks Wave”

“Delivery date met product good”

Hi Peter, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order on time and hassle-free delivery! I wish you plenty of good weather and have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Really nice quality hot tub. Kept informed of delivery and provided with a 1 hour slot. We'll packed and instructions are easy to follow. Perfect for any garden.”

Hi Mrs Maxine, Thank you so much for taking the time to leave us this kind review! I’m glad that you don’t have any issues with setting up your hot tub and we are very happy that you enjoy and love our product! I hope you have a wonderful day and enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Myself & my family have been totally blown away by how good our Wave Osarka spa is. Has to be the best in its class available!”

Hi Kadian, Thank you for taking the time to leave us this kind review! I’m so happy that you and your family love and enjoy our hot tub! Enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Very good service and my hot tub came a few days earlier which was such a good surprise”

Hi Josh, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Ordered my cove delighted with it also head rests”

Hi Mrs Lorraine, Thank you so much for taking the time to leave us this kind review! I’m so happy to know that you love our head rest, I hope you have a lovely day and enjoy the rest of your day! Happy Tubbing Kind Regards, Nuy @ Team Wave

“Top service. Delivered on time great product thank you.”

Hi Will, Thank you so much for taking the time to leave us this lovely review! I’m so happy to know that you received your order on time and hassle-free delivery! I wish you plenty of good weather and have a great day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Got our Spa well impressed with the size my hubs is 6’2” and he can’t lay down in it without sliding lol it’s that big very happy family here”

Hi Mary, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I'm so happy to know that you and your family enjoy the hot tub. I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Love our hot tub. I did have a slight problem with the bubble button. I sent an email, waves replied quickly. Had to send back the button was repaired and had it back with in few days. Excellent service. 5*”

Hi Paula, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub and your issue has been resolve quickly! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Couldn't be better Love my hot tub x”

Dear Shirley, Thank you for taking the time to leave us this kind review! I’m so happy that you love and enjoy our hot tub! I love your picture, looks great! Enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“So far so good!!! Hot tub came a week early. But no sign of the extra thermal lid and chemicals i ordered. I emailed them a few days later and they responded back within an hour. The thermal lid arrived the next day. We have received an email saying the chemicals are going to be a few weeks late. Which isn't a problem as we are not using the tub till October as we are waiting for our patio do be done. I have given them 5 stars as the communication has been excellent. Some of the reviews regarding commination/customer care have been poor. cant fault them on that.”

Hi Lisa, Thank you for your lovely review! I love reading about your customer experience with us! We are so proud of the customer service and the products we provided! I wish you lots of good weather and plenty of free time to enjoy the hot tub! Enjoy the rest of the summer! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Really surprised at how good this is. I think it's better then the original lid that come with my hot tub.”

Hi there Lara, I just want to say how thankful we are that you have taken the time to leave us a review, it is really appreciated by us. We really try to provide the best products for our customers, so we are glad we were able to achieve this for you. If you have any questions, please feel free to get in touch with us at enquiries@wavedirect.co.uk as we would be more than happy to help! Happy Tubbing! Ellie @ Wave Team.

“Excellent quality, came when expected and a brilliant price.”

Good Morning, Thank you so much for taking the time to leave us this lovely review! I'm so happy to know that you love our product, we really proud of our customer service and product. I hope you have an amazing day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Easy to contact and easily informed, product arrived earlier than expected no complaints or faults from me”

Hi Michael, Thank you for taking the time to leave us this kind review! I’m so happy you received your hot tub early! We are so proud of the customer service and the products we provided! I hope you enjoy the rest of the summer in the hot tub! Happy Tubbing! Kind Regards, Nuy @ Team Wave

“Excellent customer service, dealt with my queries efficiently, not to fget my hot tub ♨️👌 perfect 👍 will highly recommend.”

Hi Peter, Thank you so much for taking the time to leave us this lovely review! We really do appreciate this and it makes a huge difference to our business! I’m really happy to know that you love our hot tub! Enjoy the rest of the summer and I hope you have a wonderful day! Happy Tubbing! Kind Regards, Nuy @ Team Wave

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.