Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,424 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After much deliberating on how to connect to down pipe, I conceded and followed the instructions with the diverter kit. 3 hours later the 200 litre butt was full. (and the garden well watered)”

Water Butts Direct 5 star review on 14th July 2023

Helpful Report

“The water butt arrived quickly but with the packaging in a very damaged state, but luckily the item although slightly dented we are assured will sort itself out. Customer care from Jess has been impecable, she answered very quickly and has been very helpful. I would recommend the company”

Helpful Report

“Arrived and commissioned in one hour, a small leak from the hose, easily fixed with a little mastic.”

Helpful Report

“Ordering and delivery of our water butt was very good, setting up easy, we had a fair amount of rain on the 1st evening so the water butt filled to the top so that was handy ! Whilst setting up the butt i did apply some silicone sealant to the tap in addition to the washer provided, same with the diverter but I did notice a small leak at the point where the diverter hose fits into the butt so when dry I'll fit that again but ad a touch more sealant than before, I'm certain that will do the trick ! Lid is fairly tight so left it off for 1st day to make life easy to check things then fitted lid with no problems. Very happy with my purchase.”

Water Butts Direct 5 star review on 11th July 2023

Helpful Report

“Very good quality products. Kept up to date regarding the order going through, and the delivery, down side is no updates regarding when the order is despatched, like some companies do.”

Helpful Report

“An excellent product, my only criticism is I would have liked another port at the bottom so that I could have linked 2 butts together near the bottom and not near the top.”

Helpful Report

“Excellent service and quality. I bought 2 slimiine water butts with connectors. Delivered very quickly and really pleased with them.”

Helpful Report

“Item received but not yet fitted”

Helpful Report

“Received the product within the time stated, well packaged, and is now installed and working fully. I would buy from Water Butts Direct again.”

Helpful Report

“Excellent website, goods received matched. Recommended.”

Helpful Report

“Excellent availability of a spare part. Prompt delivery. Thanks.”

Helpful Report

“very good service from you”

Helpful Report

“Timely, as described, well packed, easy to install. All we need now is rain!”

Water Butts Direct 5 star review on 27th June 2023

Helpful Report

“Excellent service water is as described and arrived on time Would use again”

Helpful Report

“This is the second time I have used Water Butts Direct and as previously. Good communication, do exactly what they say they will and deliver a quality product.”

Helpful Report

“Fast Delivery. Thanks.”

Helpful Report

“Exactly what I required and very prompt delivery”

Helpful Report

“Good selection of products, clear description, quick deliveries, all good.”

Helpful Report

“In spite of being an out of stock/back order, the waterbutt turned up in a very few days. Well packaged. Slight issue is that the tap/washer/thread combo only seals when the tap is horizontal. 🤔”

Helpful Report

Hi Harry Please can you email us at cs@gm8group.com with pictures of this

“Very easy to order, product was delivered earlier then stated which meant I could finish my job earlier than thought”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,424 reviews