Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,900 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, highly recommended.”

Helpful Report

Posted 7 years ago

“We have yet to use the products which we purchased from Water Garden, but we were very impressed with the customer service. Everyone we spoke to was kind and courteous and knowledgeable. Nothing was too much trouble and the order was dealt with speedily. We will certainly come back!”

Helpful Report

Posted 7 years ago

“We needed advice on a new pump for our garden pond & the gentleman we spoke to over the phone at Water Garden was brilliant , he certainly knows his stuff. We ordered from him over the phone & the pump arrived the following day. The price was good & because we were buying a high value item he kindly deducted the £15 gift voucher amount we would have been sent to spend on our next purchase. Excellent customer service the recommendation was spot on & the pump is working effectively. Thank you.”

Helpful Report

Posted 7 years ago

“fast service”

Helpful Report

Posted 7 years ago

“The website was very easy to navigate and the young man who I spoke to in Customer Service was very helpful in helping me select the correct replacement Aquamax pond pump after my original gave up the ghost after 10 years continuous service.”

Helpful Report

Posted 7 years ago

“Very good service, goods arrived promptly”

Helpful Report

Posted 7 years ago

“I have ordered lights and fountains before and these also met the usual high quality of both product and service. If advice is required, again this is always excellent.”

Helpful Report

Posted 7 years ago

“Always helpful and informative Goods are all top quality”

Helpful Report

Posted 7 years ago

“Just plain old great advice and great service”

Helpful Report

Posted 7 years ago

“Very good products at sensible prices should have read the instructions 15L off water to mop up”

Helpful Report

Posted 7 years ago

“Good advice, speedy delivery , great product”

Helpful Report

Posted 7 years ago

“The service and telephone advice were excellent. The product also appears to be good quality and works well. My only complaint regarding the pump was that it is the nearest available replacement for my 1600 Oase model which failed after 7 years and to adapt it to fit the existing pipework was very awkward and difficult but nevertheless it now seems to be functioning correctly with no leakage. I can't see why Oase need to alter the geometry when older models are superceded.”

Helpful Report

Posted 7 years ago

“Have fitted it to my fountain and is great, but bought it to replace my old 4000 pump, was surprised it was half the size of my 4000 unit.”

Helpful Report

Posted 7 years ago

“Great service - great support”

Helpful Report

Posted 7 years ago

“Excellent service on telephone - goods were despatched same day and arrived nest day. Replacement UV lamp and filters fitted shortly after - our fish can now see where they are going again! Thank you very much”

Helpful Report

Posted 7 years ago

“Dyofix Pond Black applied very easily to very troublesome Blanketweed 2-3 weeks ago with excellent results-- Pro-tem- How long will it last? Problem - revealed copious Duckweed! Have yu got an answer for that one? thanks, DB.”

Helpful Report

Posted 7 years ago

“dealt with my order quickly over the phone. But had to remind them of free delivery as quoted on web site.”

Helpful Report

Posted 7 years ago

“I was very pleased with this reservoir it hold a good amount of water to allow for evaporation so your not topping up all the time. It's strong and the grid for the top of the reservoir is just right. ( I used it for a waterfall feature.”

Helpful Report

Posted 7 years ago

“exactly what I was looking for. the delivery was quick. I would use water garden again.”

Helpful Report

Posted 7 years ago

“Excellent advice and service, pump made a massive improvement to my pond, would definitely recommend and I’ll be using them again😁👍”

Helpful Report

Posted 7 years ago

Water Garden Ltd is rated 4.9 based on 1,900 reviews